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“Hotel a bit tired but functional” 3 of 5 bubbles
Review of The Shetland Hotel

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The Shetland Hotel
Ranked #3 of 6 Hotels in Lerwick
inverclyde
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Hotel a bit tired but functional”
3 of 5 bubbles Reviewed 10 October 2011

I was at this hotel in October on business. First impressions were not fantastic as the exterior of the hotel is not too inviting.

On entering the main reception and bar area you could instantly tell that the hotel was tired and in need of a major overhall, the windows in bar area were covered in condensation and dirty so dirty on the outside that it was a struggle to see out of them onto the view...... of the industrial dock side of Lerwick. The leather seats in lounge were tired and could again do with upgrading.

The room was clean but again the decor was in a bit of a time warp and could do with upgrading (as per my taste). There was a flat screen tv and tea coffee making facilities in room.

The room was clean and cleaned to a good standard every day.

Bed was a bit soft.

The bathroom looked as if it has recenty been refurbished so hopefully this is a sign of things to come for the rooms and public area, one of my colleagues stayed in a room on upper floor and said his room looked as if it had been updated recently throughout.

The food..... we all found to be very good. We all ordered steaks on the first night and despite some of the negative reviews found the food to be of pretty good quality. I had the ribs which were lovely and meaty but a bit disappointed with the BBQ sauce which lacked taste. The steak following on was cooked to perfection (for all in our party). We enjoyed it so much that we all ate in hotel on our second night stay.

The hotel is situated a 10 min walk from centre of town.

Would I stay again... wasnt put off but would like to see it modernised inside (not a lot can be done with outside).

Breakfast was very good also.

Service was good throughout stay.

  • Stayed October 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank waggy1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robertaberdeen, director at The Shetland Hotel, responded to this review, 19 October 2011
Thank you for your helpful review, and yes all bathrooms have been renewed; next in line is the eateries which in january will have a complete refurbishment.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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130 reviews from our community

Traveller rating
    19
    48
    39
    9
    15
See reviews for
11
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Polish first
  • Any
English first
Scotland
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed 9 October 2011

I only stayed here for one night - checked in during the evening, took my key and opened the door to a room that reeked of smoke. Both the bedroom and the bathroom absolutely stunk; I couldn't have slept there and any clothes left hanging in the open wardrobe would have been unwearable. Back to reception to ask for another room. After waiting in reception while the two receptionists tried to find out if another room was available, I was asked to go back to my room and they would phone if they could find one. Back to the smoke hole. I was then called and told that there was another room and I could come to reception to pick up the key "if I wanted". Again back to reception. No apology, no offer to bring the key to me or help me in any way to move rooms.

The second room was okay - reasonable size, tea and coffee making facilities, hairdryer. The pillows were very thin though and the bathroom tap was loose. Oh, and just as I was settling down to sleep the radio alarm came on at midnight!

In fairness, when checking out the young woman on reception (who was not there the previous evening) did seem concerned that my stay had been less than satisfactory. I also accept that there is little hotels can do when guests insist on smoking in rooms (I can only surmise that the inconsiderate pig who previously occupied room 325 lives in a stinking hovel), but clearly nothing had been done to try to rid the room of the stink and the customer service was not great.

In summary, my one night stay was pretty poor, but could have been acceptable if not marred by the first room.

  • Stayed October 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank jan16Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robertaberdeen, director at The Shetland Hotel, responded to this review, 19 October 2011
Thank you for your feedback; the hotel is completely non smoking, and it is always a pity when a guest doesnt honour this. When you drew this to the attention of reception, the short delay simply refected the hotel was full, and a check was needed to see which rooms had been already allocated, and which might be available still. Once it was established there was a room available, it was made available; as you will have seen it was spacious with all expected accutrements, and a new bathroom.
I am sorry if you felt that short period was longer than you thought neccessary, but clearly reception wished to ensure that, having received a room you were unhappy with, this would not happen again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Lerwick hotels

Edinburgh, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 12 August 2011

When visiting Shetland the hotel is something right out of 1970, concrete prefab. however inside the rooms are of a similiar standard as you would find in a Premier Inn. The bathroom has been recently updated. The rest of the decor is dark, giving it an overcast view throughout.
The food was of an adaquate standard, however for the price a little expensive, unfortunatley this seems to be the norm on Shetland.

  • Stayed August 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank a10bdking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lerwick, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 8 August 2011

We stayed here as a couple Didn't have dinner at the hotel, but our room was very nice, And completely spot-less.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank smouatt156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 5 August 2011

We stayed in this hotel for two nights. Had a great room facing the Ferry terminal, and the bed was very comfortable. Although we did not have dinner in the hotel, the two breakfasts we had were excellent. The food was cooked to order and was excellent, along with a good selection of juices cereals etc.

  • Stayed August 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank david_sherry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chichester, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 10 September 2010

Stayed here for a few nights whilst on business, the hotel is a good example of a 1970's building and the rooms are over dressed with dark fixtures and decor but clean and functional. Bathroom was recently refurbished and was very functional. Our overall view was that it was very overpriced for the standard but because of that it was quiet. The breakfast was ok, but nothing special, mainly deep fried. there are plenty of other places to eat on the island, the local chip shop has the best fish and chips I have ever tasted. on the plus side the location is not ideal, but it is handy for the ferry being outside the terminal and town is a 5-10 min walk away.

  • Stayed September 2010, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Gadgetbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fochabers
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 5 September 2010

Firstly, I am a wheelchair user, so finding suitable accommodation in Shetland was never going to be easy. As far as I could tell, even after asking for help from the Tourist office, there were TWO rooms in all of Shetland that were wheelchair accessible.

We got to the Shetland Hotel early in the day (just off the overnight ferry), and as no on had been in the disabled accessible room the previous night, we were allowed to check in at 10 a.m. The staff were virtually all foreign, and while not the friendliest bunch, they were not rude or surly, just perhaps not 100% comfortable with using English.

The room was comfortable, the wet-room toilet had grab rails beside the toilet itself and at the shower as well.

The restaurant was o.k., nothing earth-shatteringly good but nothing horrible either. I have a dairy problem so had emailed ahead and they had soya milk in for me. They also served local Shetland beer, which was very good! My husband and I were impressed that at breakfast, the buffet bit had enough on it (cereals, fruit, cold meat and cheese, etc.) that, except for toast, neither of us felt the need for a cooked breakfast either morning. They even had no-sugar muesli, which we use at home but hotels seem to ALWAYS have only sugared cereals.

I'd have preferred a room with a double bed, but disabled accessible rooms often come with twin beds.

All in all, while not the most inspiring hotel, it was absolutely fine and was as well suited to my needs as any I have visited.

  • Stayed August 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank lossiebeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Shetland Hotel

Property: The Shetland Hotel
Address: Holmsgarth Road, Lerwick ZE1 0PW, Scotland
Region: United Kingdom > Scotland > Shetland Islands > Mainland > Lerwick
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #3 of 6 Hotels in Lerwick
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Shetland Hotel 3*
Number of rooms: 66
Reservation Options:
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Also Known As:
Shetland Hotel Lerwick
The Shetland Hotel Lerwick, Shetland Islands

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