We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Cold bedroom and hard beds”
Review of The Star Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
The Star Hotel
Ranked #14 of 21 Hotels in Great Yarmouth
Reviewed 5 December 2011

We stayed at the Star on a Skills weekend. Although some of the rooms have been upgraded, ours hadn't, and had no heating and the beds were very hard and very creaky. The owner would have been better to spend money on upgrading all the rooms to the same standard rather than extending the downstairs bar so that they could hold entertainment - after all, who wants to have a good nights entertainment but then a sleepness night in a freezing cold room? He should also keep a closer eye on his waiting staff, who didn't seem to have any system or common sense - our breakfast experience was on a Faulty Towers scale. Waitresses blamed the chef, and the owner blamed the waitresses - not good policy! On a positive note, the food at dinner was lovely and the staff were friendly. This could be a superb hotel with some care and attention as the building is lovely

  • Stayed: November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank beedeeNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (196)
Traveller rating
Traveller type
Time of year
Language

161 - 167 of 196 reviews

Reviewed 27 November 2011

Tiny rooms with such unhelpfull staff. Never again!

Room Tip: Stay some where else like the dolphin
See more room tips
  • Stayed: November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2011

Don't bother to try and book! E-mail enquiries were not answered and on phoning the owner, if it was she, obviously did not want our business. Very unaccommodating to any specific requests and downright rude towards the end of the conversation. Will not be trying to stay there again.

  • Stayed: November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Astrid B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2011

Our company use to use this hotel 5 years ago, it was ropey then thats why we moved our business. Being told this year it was being refurbished, i gave it another chance. Dont bother they have refurbished about 8 rooms and you will not get one of those. I had a room with an old tv with 4 channels, bed was broken and smelt of old fags. Its like going back to the seventies. and forget parking they rent out the spaces.
At the rate they are going, try it in 2013.
They have lost a lot of business from us.

Room Tip: The 'Prom Hotel'
See more room tips
  • Stayed: September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank john s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2011

Hmmm - could do with a lick of paint, a makeover in general and a new boiler! We were only supplied one towel between the two of us, however, as the shower was freezing cold, only one of us managed to brave it, so only the one was needed after all! Maybe that's their money saving plan?!
It's a real shame, coming away for the night is supposed to be a treat, but my wallpaper is intact in my bedroom at home, plus I am able to have a hot shower every morning!
A real shame as the property has so much potential given the beautiful, historic building and prime location. Parking was included though so that was a bonus.

Room Tip: keep looking - I am sure something in Yarmouth wil provide that 'home from home' feel. Whwn...
See more room tips
  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
2  Thank gr8hounds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2011

we ended up in the honeymoon suite believe me if it was my wedding night i would of cried!!! stained carpet, holes in the walls, very tatty indeed. breakfast was a joke we waited over an hour for our food. we had to find our own butter for our toast which was crusts of bread!!, no side plates no spoons to stir our coffee, not enough staff the boss did step in to help but that wasnt enough and to be honest an unshaven man with shirt not tucked in and wearing a coat is not really what anyone would want at breakfast. breakfast once we got it was ok apart from the very cheap sausage, the staff are friendly but not enough of them, the sheets were clean but bedroom was very tatty even had to get the cleaners up to our room as there was blood on the floor!!! not sure how they got there 3 star raiting but believe me i have been in better 1 star places. just wish i had seen a few truthful reviews before i booked as i would of gone somewhere else.

  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank tina l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2011

Arrived at the hotel to find no parking avaliable as all spaces in rear car park were full. We were allocated a poorly decorated room which had blood on the bathroom floor. We requested this be cleaned and although reception apologised, it took two attempts for staff to clean it to an acceptable level making us late for our evening out.

Our friends who were also staying at the hotel had the owner walk unannounced into their room in the late afternoon, checking to see if it was occupied which was unprofessional and completely unacceptable. The window in our room would not close making it difficult to sleep as we felt unsafe.

Breakfast the following morning was painful with inadequate numbers of staff unable to cope with the demand. Organisation was poor and we waited an hour for our food to arrive with 3 tables jumping the queue before us, including a party of six. We received our tea and coffee but had no spoons to stir our drinks with and had to refill the one milk jug between six of us ourselves from the cereal bar, as no one was available to help.

The toast arrived burnt and we had no side plates or cutlery to eat it with making it cold by the time we got them!! The food itself was ok but definately not worth the hour wait!! We ordered more toast to eat with our cooked breakfast and they bought out a plate full of toasted crusts which I have never experienced from a hotel before.

Overrall it was a poor experience and one I shall not be repeating...I will avoid this hotel in future and do not recommend it.

  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank pancake657
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Great Yarmouth hotels
1 km away
Comfort Hotel Great Yarmouth
Comfort Hotel Great Yarmouth
#16 of 21 in Great Yarmouth
429 reviews
0.9 km away
Andover House Hotel
Andover House Hotel
#1 of 21 in Great Yarmouth
524 reviews
4 km away
The Cliff Hotel
The Cliff Hotel
#1 of 4 in Gorleston-on-Sea
1,113 reviews
Show Prices
Show Prices
Show Prices
1.1 km away
The Sea Princess
The Sea Princess
#20 of 21 in Great Yarmouth
599 reviews
1.3 km away
Knights Court Hotel
Knights Court Hotel
#3 of 21 in Great Yarmouth
473 reviews
5.6 km away
Travelodge Great Yarmouth Hotel
Travelodge Great Yarmouth Hotel
#2 of 4 in Gorleston-on-Sea
375 reviews
Show Prices
Show Prices
Show Prices

Been to The Star Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Star Hotel

Address: 24 Hall Quay, Great Yarmouth NR30 1HG, England
Region: United Kingdom > England > East Anglia > Norfolk > Great Yarmouth
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #14 of 21 Hotels in Great Yarmouth
Price Range: $124 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Star Hotel 3*
Number of rooms: 19
Official Description (provided by the hotel):
The Star Hotel has recently undergone major refurbishment. We have 19 modern, up to date bedrooms, and a newly refurbished bar and restaurant. We continue to work on other aspects of the property. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA and Cancelon so you can book your The Star Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing