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“Cold bedroom and hard beds” 3 of 5 bubbles
Review of The Star Hotel

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The Star Hotel
Ranked #20 of 21 Hotels in Great Yarmouth
nottingham
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Cold bedroom and hard beds”
3 of 5 bubbles Reviewed 5 December 2011

We stayed at the Star on a Skills weekend. Although some of the rooms have been upgraded, ours hadn't, and had no heating and the beds were very hard and very creaky. The owner would have been better to spend money on upgrading all the rooms to the same standard rather than extending the downstairs bar so that they could hold entertainment - after all, who wants to have a good nights entertainment but then a sleepness night in a freezing cold room? He should also keep a closer eye on his waiting staff, who didn't seem to have any system or common sense - our breakfast experience was on a Faulty Towers scale. Waitresses blamed the chef, and the owner blamed the waitresses - not good policy! On a positive note, the food at dinner was lovely and the staff were friendly. This could be a superb hotel with some care and attention as the building is lovely

  • Stayed November 2011, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank beedeeNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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176 reviews from our community

Traveller rating
    46
    36
    33
    26
    35
See reviews for
22
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
Great yarmouth
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 27 November 2011

Tiny rooms with such unhelpfull staff. Never again!

Room Tip: Stay some where else like the dolphin
See more room tips
  • Stayed November 2011, travelled solo
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Jed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Great Yarmouth hotels

Cambridge, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 6 November 2011

Don't bother to try and book! E-mail enquiries were not answered and on phoning the owner, if it was she, obviously did not want our business. Very unaccommodating to any specific requests and downright rude towards the end of the conversation. Will not be trying to stay there again.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Astrid B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 20 September 2011

Our company use to use this hotel 5 years ago, it was ropey then thats why we moved our business. Being told this year it was being refurbished, i gave it another chance. Dont bother they have refurbished about 8 rooms and you will not get one of those. I had a room with an old tv with 4 channels, bed was broken and smelt of old fags. Its like going back to the seventies. and forget parking they rent out the spaces.
At the rate they are going, try it in 2013.
They have lost a lot of business from us.

Room Tip: The 'Prom Hotel'
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  • Stayed September 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank john s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambs
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
2 of 5 bubbles Reviewed 15 September 2011

Hmmm - could do with a lick of paint, a makeover in general and a new boiler! We were only supplied one towel between the two of us, however, as the shower was freezing cold, only one of us managed to brave it, so only the one was needed after all! Maybe that's their money saving plan?!
It's a real shame, coming away for the night is supposed to be a treat, but my wallpaper is intact in my bedroom at home, plus I am able to have a hot shower every morning!
A real shame as the property has so much potential given the beautiful, historic building and prime location. Parking was included though so that was a bonus.

Room Tip: keep looking - I am sure something in Yarmouth wil provide that 'home from home' feel. Whwn...
See more room tips
  • Stayed September 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank gr8hounds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudbury, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 29 August 2011

we ended up in the honeymoon suite believe me if it was my wedding night i would of cried!!! stained carpet, holes in the walls, very tatty indeed. breakfast was a joke we waited over an hour for our food. we had to find our own butter for our toast which was crusts of bread!!, no side plates no spoons to stir our coffee, not enough staff the boss did step in to help but that wasnt enough and to be honest an unshaven man with shirt not tucked in and wearing a coat is not really what anyone would want at breakfast. breakfast once we got it was ok apart from the very cheap sausage, the staff are friendly but not enough of them, the sheets were clean but bedroom was very tatty even had to get the cleaners up to our room as there was blood on the floor!!! not sure how they got there 3 star raiting but believe me i have been in better 1 star places. just wish i had seen a few truthful reviews before i booked as i would of gone somewhere else.

  • Stayed August 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank tina l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 29 August 2011

Arrived at the hotel to find no parking avaliable as all spaces in rear car park were full. We were allocated a poorly decorated room which had blood on the bathroom floor. We requested this be cleaned and although reception apologised, it took two attempts for staff to clean it to an acceptable level making us late for our evening out.

Our friends who were also staying at the hotel had the owner walk unannounced into their room in the late afternoon, checking to see if it was occupied which was unprofessional and completely unacceptable. The window in our room would not close making it difficult to sleep as we felt unsafe.

Breakfast the following morning was painful with inadequate numbers of staff unable to cope with the demand. Organisation was poor and we waited an hour for our food to arrive with 3 tables jumping the queue before us, including a party of six. We received our tea and coffee but had no spoons to stir our drinks with and had to refill the one milk jug between six of us ourselves from the cereal bar, as no one was available to help.

The toast arrived burnt and we had no side plates or cutlery to eat it with making it cold by the time we got them!! The food itself was ok but definately not worth the hour wait!! We ordered more toast to eat with our cooked breakfast and they bought out a plate full of toasted crusts which I have never experienced from a hotel before.

Overrall it was a poor experience and one I shall not be repeating...I will avoid this hotel in future and do not recommend it.

  • Stayed August 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank pancake657
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Star Hotel

Property: The Star Hotel
Address: 24 Hall Quay, Great Yarmouth NR30 1HG, England
Region: United Kingdom > England > East Anglia > Norfolk > Great Yarmouth
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #20 of 21 Hotels in Great Yarmouth
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Star Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
The Star Hotel is currently undergoing a major refurbishment. We hope to be shiny and new by Easter 17 and look forward to welcoming you back to Great Yarmouth's Star. ... more   less 

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