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“very unimpressed”
Review of Southern Hotel

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Southern Hotel
Ranked #79 of 99 Great Yarmouth B&B and Inns
Reviewed 20 August 2011

i stayed here with my 14yr old daughter, i paid a total of £240 for a 3 night stay in one of their so called " premier double rooms".
First impressions seemed good with a pleasant receptionist, the room was clean and tidy. it wasnt until we wanted to shower, this is where the problems began, my daughter went to use it but it was only cold water. my daughter went down to ask why there was no hot water and was told that the water runs out in the afternoon due to them doing laundry. on top of this was told the boiler was broken. the owner couldnt understand why we would want a shower as in his words " most people go out for the day !" and added that this is a b&b and not a hotel, even though it has a hotel sign over the door and on all reciepts, anyhow i am at a loss at to why this should have a bearing on me wanting to take a shower at my own leisure. on the second day at breakfast my daughter ordered scrambled egg which was nice but unfortunately when the toast arrived it had mold on it, this really put me off and starting me thinking what else might be out of date. i am sorry to say that as a single parent struggling to take my daughter away for a few days i was sorely dissappointed with the attitude and the customer service. all i will say is that £80 per night for a hotel room or should i say a b&b is excessive especially with a cold shower and an owner who made you think that you should be gratefull with what you got.

Room Tip: make sure you ask about hot water etc before you book
  • Stayed: August 2011, travelled with family
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Thank simon h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sallyhotelier, Owner at Southern Hotel, responded to this reviewResponded 22 August 2011

We are really disappointed with this review especially as they stayed the same time as the review below. Only proving you can not please all the people all of the time.Certainly the Premier room they occupied is one of our most popular rooms. We did have one of our boilers break down and need a new part so we were on warm water for a day. The majority of guests understood that we were doing everything we could to put the matter right in fact out of a full house there was only this room and one other that were not understanding. As soon as I saw the scrambled egg had been made with too much butter, what was not mentioned by the guest was that I took it away and made some more without being asked. All food items on the table have a sell by date on so no one need have a worry about our food standards. Yarmouth may not have been the best choice for this guest to holiday with the emotional attachments

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Reviews (65)
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32 - 38 of 65 reviews

Reviewed 19 August 2011

We stayed as a family group for four days and had an enjoyable time at the hotel. The level of service was very good and we found the staff to be very friendly and helpful. We had 3 small children with us and they were very well catered for, we felt very welcome.
Good location if you wish to be slightly back from the noise of the main street, yet only a minute to the seafront.
Only negative was that the room was a little small for us as a family, but we did also have a travel cot with us. Useful that the room had two toilets.

Stayed: August 2011, travelled with family
Thank familyfromnewark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sallyhotelier, Owner at Southern Hotel, responded to this reviewResponded 22 August 2011

Thank you for positive comments. As the room was for 2 adults and 2 kids baby Sam did limit the space available which is why with prior notice we would not have let out this room to 5

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Reviewed 13 July 2011

Went for two nights and stayed in the four poster room and had two of the best night’s sleep I have had in ages.Really comfy bed!
The stair case in the hotel is beautiful! The hotel was very clean. The owner was very helpful and friendly. Very good location, close enough for beach and promenade but without the noise.

  • Stayed: June 2011, travelled as a couple
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2  Thank 30somethings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sallyhotelier, Owner at Southern Hotel, responded to this reviewResponded 22 August 2011

Thank you for your lovely comments, we enjoyed your company and hope to see you again sometime. Reading reviews like yours lifts our spirits after some of the not so nice ones

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Reviewed 30 June 2011

Stayed at this hotel many times ,and the cleanliness and service is excellent! Food also very good! Sally and Tony make you very welcome and make it "home from home"! Will be definately staying there again!! Thanks for a wonderful holiday!!

  • Stayed: June 2011, travelled as a couple
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2  Thank BOOGALOOF1SHING
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2011

Sally and Tony make you feel welcome and relaxed and the hotel is comfortable and very clean, breakfast and evening meals are very satisfying and we shall certainly be going there again
Joan and Ray Hatton

  • Stayed: June 2011, travelled with family
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2  Thank ourmax1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2011

Have just spent 3 nights at the Southern with the person i support who has a learning disability
i cannot thank the staff enough for their kindness and friendship towards us both
the hotel is very clean and comfotable and breakfast and eve meal great
everything you want for a relaxing stay and we both look forward to visiting again

Room Tip: Room 21 on ground floor was good choice
  • Stayed: June 2011, travelled with friends
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2  Thank steuart_northfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2011

I've stayed here many times and Sally is always very accommodating. You always know what to expect.

  • Stayed: May 2011
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1  Thank Crosonjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Southern Hotel

Address: 46 Queens Road, Great Yarmouth NR30 3JR, England
Region: United Kingdom > England > East Anglia > Norfolk > Great Yarmouth
Amenities:
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #79 of 99 B&Bs / Inns in Great Yarmouth
Hotel Class:4 star — Southern Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
The Southern is a licensed family run property. 4 Star graded guest accommodation and has won awards for it's cleanliness and hygiene.It is situated in a quiet location overlooking private grounds and yet close to the beach and all attractions and amenities. All en-suite rooms have remote controlled colour TV, tea and coffee making facilities hairdryers and radio alarm clock. open all year ... more   less 
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