i stayed here with my 14yr old daughter, i paid a total of £240 for a 3 night stay in one of their so called " premier double rooms".
First impressions seemed good with a pleasant receptionist, the room was clean and tidy. it wasnt until we wanted to shower, this is where the problems began, my daughter went to use it but it was only cold water. my daughter went down to ask why there was no hot water and was told that the water runs out in the afternoon due to them doing laundry. on top of this was told the boiler was broken. the owner couldnt understand why we would want a shower as in his words " most people go out for the day !" and added that this is a b&b and not a hotel, even though it has a hotel sign over the door and on all reciepts, anyhow i am at a loss at to why this should have a bearing on me wanting to take a shower at my own leisure. on the second day at breakfast my daughter ordered scrambled egg which was nice but unfortunately when the toast arrived it had mold on it, this really put me off and starting me thinking what else might be out of date. i am sorry to say that as a single parent struggling to take my daughter away for a few days i was sorely dissappointed with the attitude and the customer service. all i will say is that £80 per night for a hotel room or should i say a b&b is excessive especially with a cold shower and an owner who made you think that you should be gratefull with what you got.
- Official Description (provided by the hotel):
- The Southern is a licensed family run property. 4 Star graded guest accommodation and has won awards for it's cleanliness and hygiene.It is situated in a quiet location overlooking private grounds and yet close to the beach and all attractions and amenities. All en-suite rooms have remote controlled colour TV, tea and coffee making facilities hairdryers and radio alarm clock. open all year ... more less
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