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“Great hotel in lovely location.”
4 of 5 bubbles Review of The Cloud Hotel

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The Cloud Hotel
Ranked #10 of 11 Hotels in Brockenhurst
Certificate of Excellence
London, UK
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great hotel in lovely location.”
4 of 5 bubbles Reviewed 13 February 2012

Friendly staff, good food, nice room. Bed was a little on the solid side.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BagpussBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 15 February 2012
Many thanks for your review and I'm delighted to know you enjoyed your stay at the Cloud Hotel. We always appreciate feed back and I would be interested to know which bedroom you stayed in so I can make any necessary improvements. Maybe you could send me an email with the room number and thank you for brining it to my attention. I hope I shall have the pleasure of welcoming you back to the Cloud Hotel sometime in the future.
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249 reviews from our community

Traveller rating
    172
    40
    21
    8
    8
See reviews for
48
119
7
5
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Any
English first
hampshire
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 11 February 2012

We had a wonderful stay at the cloud hotel recently, a beautiful room and a very nice atmosphere in the lounge! many thanks for a wonderful enjoyable stay! We will be back, thank you.

sarah.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sarah a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 15 February 2012
Thank you for taking the time to write such an excellent review. Everyone at the Cloud Hotel appreciates feed back as it helps us to keep up the high standards we try to achieve but it is particularly rewarding to know when a guest has experienced an enjoyable stay. I hope we will have the pleasure of welcoming you back to the Cloud Hotel sometime in the future..
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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 3 January 2012

Once again we had a wonderful stay at the cloud, with lovely comfortable room, excellent food and such efficient yet freindly staff. The only thing missing on this occasion was mine host avril who was away on a well earned and im sure much neede holiday. We have stayed at the cloud on several occasions and plan to return for many short breaks in the forest, which to us is such a magical place. Well done Mrs Owton and all your lovely staff, happy new year to you all.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank wandjbates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 5 January 2012
Thank you for taking the time to give the Cloud such a positive review. I am sorry that I missed you when you stayed last time but I hope you will make yourself known to me next time you come. My staff join me in sending you our best wishes for a happy 2012.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 19 December 2011

my wife and i stayed at the cloud hotel brockenhurst 15 dec 2011 for 3 nights.i had booked
the cloud for my wifes birthday .on arrival we were greeted at reception by heather who was
polite and corteous when checking us in and showing us to our room.we had room 9 on the
1st floor which was bright and airy with lovely views of the new forest.when i made the
booking i had arranged for flowers , chocolates in the room for my wifes birthday on the 16th
dec and a bottle of champagne by the table for our evening meal.i would like to thank
mrs owton and all her staff for meeting all my expectations. the public areas of the hotel were
very clean and well presented.the food in the restaurant encore encore was absolutely
fantastic.we will definatly be returning sometime in 2012.
yours sincerly
mr t hurford.

Room Tip: if you like forest views pick a room at the front of the hotel on the 1st floor.
See more room tips
  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank trevor h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 23 December 2011
Thank you for taking the time to give the Cloud Hotel such a good review. It was a pleasure to have you to stay with us and I'm delighted to know you and your wife enjoyed yourselves. We appreciate customer's feed back as it helps us to be-able to keep up the high standards we set ourselves.
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Brighton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 November 2011

When you watch the Channel 5 programme 'The Hotel Inspector' , and see some of the appalling hotels featured, it makes you realise how lovely, clean, tidy, well run and friendly The Cloud is.

  • Stayed June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank nelson0139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 23 December 2011
Thank you for your feedback I really appreciate such a positive review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dorking
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 31 October 2011

We have stayed at The Cloud for the last 10 years ever since my sister- in- law and brother-in-law got married there. We all love it, the hospitatlity, food, staff and cleanliness. Avril, Bridgit, Mandy and all the other staff are so friendly and welcoming.

Room Tip: We stay in room 11 which a particularly nice room
See more room tips
  • Stayed November 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank rosemary c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 16 November 2011
Thank you for taking the time to give us your very kind comments. We are delighted that you return to the Cloud Hotel every year. We are continually striving for perfection especially as the Cloud Hotel is now an AA 2 Red Star hotel. We look forward to having the pleasure of welcoming you next year.
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Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 27 September 2011

Owned and run by a most exquisitely elegant and charming former Tiller Girl , the presentation and atmosphere is optimised at every level within the constraints of a relatively compact house on the very edge of a classic New Forest vista. The menu is classic England , splendidly prepared and presented with Sunday lunch ( booking essential) a particular joy. Not one for the chrome and glass nouvelle Euro AA Gill brigade ( thank God ) , more a refuge for admirers of courtesy gentility, relaxation , a full tum and , who knows , an after lunch stroll. An absolute delight for anyone who remembers standards (and can keep a secret !).

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank websiteless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tillergirl, Owner at The Cloud Hotel, responded to this review, 11 October 2011
Thank you for taking the time to give us your genuine feedback and I'm delighted to know how much you enjoyed your experience at the Cloud Hotel. Our aim at the Cloud Hotel is to create an atmosphere where our customers can unwind and relax and I look forward to welcoming you back to the hotel sometime in the future.
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Additional Information about The Cloud Hotel

Property: The Cloud Hotel
Address: Meerut Road, New Forest, Brockenhurst SO42 7TD, England
Region: United Kingdom > England > Hampshire > New Forest > Brockenhurst
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#1 Best Value Hotel in Brockenhurst
#4 Family Hotel in Brockenhurst
#4 Romantic Hotel in Brockenhurst
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Cloud Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
The Cloud Hotel is a 3 star hotel located at Brockenhurst in the heart of the New Forest National Park. The famous New Forest ponies can be seen outside the entrance of the hotel which faces directly onto the open forest. The Cloud Hotel has recently been upgraded from an AA 2 star to an AA 2 red star Inspectors Choice Hotel, and upgraded again to an AA 3 star hotel. We continually strive to offer the best customer service and standards possible for our guests. ... more   less 
Also Known As:
Cloud Hotel Brockenhurst
The Cloud Hotel Brockenhurst, UK - New Forest

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