The promotional banner on the railings outside brings you down some steps with no signage and no greeting. They actually lead you to an unrelated and seemingly derelict basement. Good start.
We were greeted with some degree of surprise by a guy decorating and a young girl. Our host arrived after being radioed. A poor start.
We were briefed in the hotel restaurant, and encouraged to leave our possessions in the deserted restaurant, being told that it was never un-staffed. It was empty when we arrived, and I find it hard to believe it was continuously manned. I would leave no valuable items there. There is no space in the escape room for possessions.
The escape rooms are tiny, which the venue makes clear. They’re about 10 feet long by about 6 feet wide, and have vaulted ceilings. There is insufficient space for 4 people and the props. We did the Prison, and there wasn’t sufficient space to lay out a key prop. We were constantly shuffling and jostling round each other.
We asked about asking for clues, and asked if we could buzz the intercom. We were told that there was no point, as she wouldn’t hear us. Where does that leave you if you need to get out in a hurry? Medical emergency? Panic attack? There is no panic button or means of emergency exit. Or if there is, it wasn’t communicated to us.
The props are disgusting. Out of respect to the venue I won’t describe what they are, but handling them was revolting, and they all need laundering.
The worst bit is that the room doesn’t work. After we escaped, we asked about a certain clue, and one device which looked like it should have been locked, and with something in it. We were told it was broken, and in the process of being fixed.
We were visited twice by the host, and we asked for a hint, only to be basically given the solution. There is no concept of hint. She said at the outset that she was learning. She was learning at the expense of our money and enjoyment.
Afterwards, we were asked twice if we’d enjoyed ourselves. We said Yes. This was a lie to spare blushes and an awkward moment. Beyond a full refund there’s nothing I would like in return. We were pleased to leave.
We’ve done a few escape rooms, and this is by a mile the worst.
Dirty. Basic. Broken. Expensive. Potentially dangerous.
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