Terrible. Overcrowded room given as a family room. Four beds squeezed together. We had to crawl over our beds to get into them. Airconditioning was loud and kept us awake. I found a long hair cooked into my egg in the restaurant.
Thank you for taking the time to review your recent stay with us.
We're so sorry to hear that you found your room to be so small and the beds were so close together you couldn't move around the room. This certainly isn't the experience that we want for our guests and we will be passing on your feedback about the size of the room you were allocated to the hotel management team.
It's also disappointing to hear that the air conditioning was so noisy throughout the night and this kept you awake, we can understand how frustrating this must have been and please accept our apologies.
We're also sorry that you found a hair in your egg, this definitely isn't what we want any of our guests to find when dining with us and will be passing your feedback on to the restaurant management team.
Once again please accept our sincere apologies for any inconvenience that has been caused and we do hope that you can give us another chance in the future.
This is the second time I've stayed here and I definitely recommend it. The location is handy - close to the seafront (although no sea views from the rooms). It's then a 15 minute walk into the centre, along the beach or the pathway.
Staff are excellent, really friendly and helpful and a level above most Premier Inn's. The restaurant is next to a Brewer's Fayre which is a bit tatty although the breakfast is served here and I was more than happy with the quality.
Great location, 15 minute walk to the harbour, just across the road to the beach. Get down to breakfast early or they will run out of pancakes, pain au chocolate etc. Why are there never enough pillows or towels - we always have to ask for more?
Had a lovely few nights here. The staff were exceptional especially Rob! It is a walk to the main town but it's a nice walk. Room was big, comfy beds and nice bathroom. if your using the cotbeds I'd take a few blankets base was a bit hard. Lovely place defiantly return.
The room was specious and on par with all Premier Inn hotels. Well furnishedand good lighting, although it could do with being freshened up with new paint in bathroom. Good television overlooking the bed. The internet was poor, I found it difficult to get any connection. Restaurant is poor. Dirty carpets and seating.the food was poorly cookedand the vegetarian options were never available.This hotel is good for families with children. The Sea Life Centre is next door plus Lodmoor Country Park to rear of hotel. Its close to the beach and the hotel has free beach toys for kids to borrow. Free car parking and plenty of space. Bus service into town close by with frequent buses.