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Reviews (3,190)
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All reviewsold englandfeature roomvalet serviceexecutive roomterrace barice roomrelaxation roomlake viewlovely hotelcar parkcooked breakfaston arrivalsauna and steam roomafternoon teablack puddingevening mealshort break
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Reviewed November 15, 2017

Called in for light lunch and ordered a "Mrs Kirkhams Lancashire Cheese" sandwich. Most disappointing. Discoloured salad, basic sliced bread, grated cheese.
I duly registered my complaint on the hotel web site but as yet still await a response

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank bjdrake2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 14, 2017

1. Rooms are small but the view from the room is amazing.
2. The hotel is located close to all the shops and the lake, so outstanding location.
3. Breakfast was also good.

But the staff at the reception, especially, Anthony Duckworth, who was the manager then was extremely rude and unfriendly. While check in no1 mentioned to us about their strict check out time and late check out charges. We asked them to note down the phone number we were using but they said it was not required. And next day, the day we were checking out, we had packed all our luggage and went out for a walk after breakfast. At 12 noon, when we were already heading towards the hotel for checking out we recieved a call from our agent in India stating that he got a call from the hotel 5 mins back asking for checking out. We reached the hotel in 5 mins and cleared the room in another 5 mins since everything was packed. But the manager insisted us to pay a fine of 100 pounds for late check out. We politely requested the manager to do away with the charges because it was not completely our mistake. Firstly we were not well informed about the check out time as 11 am and no1 from the hotel tried to reach us on time as well. Also since the time they called the agent in India and we handed the room to them, it was a matter of 10 mins in total. The manager immediately instead of talking politely, tried to scare us by saying he is calling the police. Since even we were not wrong, I insisted him to do so. But when he saw we were willing to talk to the police he said the police would take 4-5 hours or so. He cheated us and since we had to travel further we decided not to waste any more time there. So we paid and left. He also claimed that it was their courtesy that they did not charge our cards without informing us, and that was a favour he did on us.

I have never ever come across such poor hospitality. the check out experience made our entire stay extremely disappointing. If this is the quality of staff in such a big hotel group. its really shameful. Although the entire hotel and every other thing is so amazing, but without good staff, the overall experience can never be memorable.

  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank NishaSurana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 12, 2017

We arrived on Tuesday 7th November greeted by lovely friendly female receptionist , also male receptionist on duty was asked kindly to see to other guests and he was so rude to her in front of us all we were really shocked!! not very professional for an establishment of this standard .We were given keys to room 326 which was very nice, panoramic views of the lake also very comfortable.house keeping needs checking up on as there was dust on lamps , windowsills, along legs on dressing table.bathroom a lovely standard but rain shower was very slow .dressing gowns , slipper, bottled water provided.nice tea tray with an arrange of teas, coffee ectra. Breakfast is served in room downstairs over looking lake service was a bit slow and got wrong orders on both mornings.Think £15 for breakfast a bit expensive. Hotel is a oldy worldy but needs a bit updating .Didnt use Spa area or drink in Hotel so can not comment .

Room Tip: We stayed in room 326 fantastic views over the lake .Room very comfortable
Stayed: November 2017, travelled as a couple
1  Thank dixhay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 7, 2017

the room was quite basic but for what we pay'd very good,staff could'nt be more helpful,we literally only had to go next door for a drink an good entertainment (if you like a good laugh watching karaoke) some good singers and some not but good fun.

Room Tip: the budget rooms are quite pleasant,but the luxury rooms are excellent.
  • Stayed: November 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank 323madge1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 7, 2017 via mobile

We mini mooned here after our wedding in August. We had our wedding reception at Macdonald Craxton Wood on Wirral which was poor and so were anxious about staying in another Macdonald hotel but as it was already booked decided to go.
We need not have worried. The Old England Hotel was everything a 4* hotel should be. On arrival we were welcomed & congratulated on our marriage. Check in was swift and efficient and our car parked by the concierge service. We were offered help with our bags but chose to take them ourselves in the lift. Our room was spacious and clean. It was a lakeside room with a wonderful view over Lake Windermere. My husband had rung ahead and reception had sorted a chilled bottle of prosecco for us.
Breakfast was delicious with a wide selection of continental choices that were constantly being restocked and traditional cooked items. We also chose to have dinner in the restaurant on our last night which was delicious and plentiful. Service was outstanding by the waiters, nothing seemed too much trouble.
We used the gym (quiet basic) pool and steam rooms and also booked for massages in the spa which were delivered well by the therapists. Only shame is there is no hot tub.
Overall I would highly recommend the Old England Hotel and as we won't be returning to Craxton Wood we are highly likely to return to the Lakes for our anniversary. Thank you to all the staff that made our stay so special.

Stayed: August 2017, travelled as a couple
1  Thank Lu R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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