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LKAli78
Durham, United Kingdom

Outstanding castle and location!

4.0 of 5 bubblesReviewed 4 weeks ago
Booked a one night bed and breakfast stay as a Father's Day gift for my husband on Booking.com. The location and castle are both absolutely stunning - full of charm and steeped in history. We had an amazing time overall and will definitely return. The only thing that disappointed was that when we checked in at around 5pm on the Saturday, we were told we could not be accommodated for breakfast the next morning as all slots were full. We were however offered brunch from 11am in the Library bar and told that this was very similar to and just as good as breakfast. Come Sunday morning we headed to the bar for brunch, but the menu was very small/limited and there was nothing that compared to the offerings on the breakfast menu so we gave it a miss. The Reception staff member I spoke to about this was helpful and refunded the breakfast amount. I would recommend booking your breakfast well in advance to secure a table. Overall a very pleasant stay.
Date of stay: June 2024
Room Tip: Book your breakfast slot in advance as we missed out.
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Guest Experience Team, Other at Lumley Castle Hotel, responded to this review
Responded 4 weeks ago
Dear N2742SULisaa,

Thank you for taking the time to comment on your recent visit to The Castle It is clear to me that amongst some negatives highlighted in your posting, there are also many positives.

Going forward; I have already communicated your feedback to my managers, and I am confident they will initiate relevant actions, We try to arrange the Breakfast slots to Manage to exceed our guests experience,

I do hope that you will have a future occasion to return to The Castle

Jeff & The Team


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,239)
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Reviewed June 11, 2024

The best place ever friendly staff on reception and Jake ,Gemma,Lorraine and Thomas the chef rooms clean and fresh and the cat Poppet there are plenty of places to walk round Heather on reception was very helpful just a lovely place to be don't want to go home when i'm there

Room tip: It is a bit dark inside but it is a castle with thick walls so to be expected
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Julie L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Guest Experience Team, Other at Lumley Castle Hotel, responded to this reviewResponded June 12, 2024

Dear Julie L,

Thank you for your glowing review.

Its great news the team looked after you so well during your stay with us.

I will certainly pass on your kind words to the team who will be delighted.

We hope to welcome you back soon.

Jeff & The Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 9, 2024 via mobile

The castle is full or character and history! I loved the uneven floors and wooden sound!
The room was good size, very comfy bed and with good facilities, however , TLC is required.

We were very lucky with the weather and we enjoyed all afternoon in the castle courtyard. The restaurant food was very good and the staff very friendly! Special thanks to Andrew at the front desk, he was very pleased to deal with.

If you love history (as I do), this is a place full of it!

Date of stay: June 2024
Trip type: Travelled as a couple
Thank PDBannys
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Guest Experience Team, Other at Lumley Castle Hotel, responded to this reviewResponded June 9, 2024

Dear PDBannys,

First of all; thank you for choosing The Castle l as your preferred hotel destination and I appreciate receiving your positive feedback.

Your comments indicate to me that you had an enjoyable time at the hotel and based on this experience, I do hope that we will be able to welcome you back in the future.

Thank you once again and with kind regards.

Jeff & the Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 6, 2024

The staff were excellent, courteous and helpful from Dean in reception to Gemma, Stef and Lorraine in the restaurant, all wonderfull who all made our stay that much more enjoyable. The chef Callum really goes the extra mile with his presentation and does an excellent steak, the onion soup is the best I have ever tasted. Don’t visit Chester le street there is no where to park near the shops, only Morrisons provided parking

Room tip: Ideal for visitors wanting to explore the north east of England, or chill out in a very quiet calming environment
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank george t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Guest Experience Team, Other at Lumley Castle Hotel, responded to this reviewResponded June 6, 2024

Dear Cavalier46,

First of all; thank you for choosing The Castle l as your preferred hotel destination and I appreciate receiving your positive feedback.

Your comments indicate to me that you had an enjoyable time at the hotel and based on this experience, I do hope that we will be able to welcome you back in the future. I will pass on your Kind comments to the Team

Thank you once again and with kind regards.

Jeff & The Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 4, 2024

Stayed overnight as going to Sunderland early next morning. Lovely location and parking next to room. Checking in and out was quick. Room was comfortable and had everything you need. Tea, coffee, hot chocolate and biscuits.
The bathroom was a little dated and the blind wasn't quite wide enough in there!
Cheaper than other local hotels.
There are nice walks along the River Wear close by and Durham Cricket ground within walking distance.

Date of stay: June 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank buckets1969
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Guest Experience Team, Other at Lumley Castle Hotel, responded to this reviewResponded June 4, 2024

Dear buckets1969,

Thank you for your review buckets1969, It was great to learn you enjoyed your stay so much and it would be our pleasure to welcome you back again for either business or pleasure.

Jeff & the Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 3, 2024 via mobile

Castle State Room - beautiful castle, fantastic location for a quiet luxury treat.

Comfortable beds and luxurious decor in the room, great atmosphere and history. Some really fantastic food in the Knights restaurant. Lovely breakfast 👍

Staff are efficient and attentive

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Si M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Guest Experience Team, Other at Lumley Castle Hotel, responded to this reviewResponded June 4, 2024

Dear Si M,

Thank you for taking the time to review your recent stay with us here at The Castle Your feedback is greatly appreciated.

Jeff & The Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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