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“Fantastic place to stay, everything you need in...”
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Upstairs stylish twin bedroom of Moonlight Apartment, Durham Fully equipped Kitchen in Moonlight Apartment, Durham
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Very good
101 reviews
Upstairs stylish twin bedroom of Moonlight Apartment, Durham
Fully equipped Kitchen in Moonlight Apartment, Durham
Original Artwork in Moonlight Apartment, Durham
Slipper Bath and Shower in Moonlight Apartment, Durham
Rleaxing Living Room in Moonlight Apartment, Durham
Sunshine in Durham!
Feature Spiral Staircase in Moonlight Apartment, Durham
Hydro-Massage Shower in Moonlight Apartment, Durham
Sumptuous Double Bed in Moonlight Apartment, Durham
Stylish Dining Area in Moonlight Apartment, Durham
Historic Street View from Moonlight Apartment, Durham
Upstairs Lounging Area in Moonlight Apartment, Durham
Ultimate 5-sytar relaxation in Moonlight Apartment, Durham
Recline on the Drift Chair in Moonlight Apartment, Durham
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 4
Durham, Durham, England

Reviews from our community

Very good - based on 101 reviews
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Reviews from our community

Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
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MikeNige4...
Bedford, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“VERY NOISY; generally disappointing for the price”
Reviewed August 1, 2014 for a stay in July 2014

The owner should make it crystal clear that this apartment, on the second floor front of this block of flats (the website photo shows a different flat!!!), overlooks a very busy main-road entry to the city, used by all types of vehicles including buses, HGVs, skip lorries and so on. In the heat of this summer (2014), with the traffic a few feet below the windows, and the windows open, the noise is deafening. At night, muting the noise meant all the windows had to be closed, so the heat was unbearable and the noise was still audible. The flat does not live up to the promise on its website, especially for the price.
The furniture is as described, but none of it is particularly comfortable, and the wall-mounted TV is too high to make for comfortable viewing. The cast-metal dining chairs are very heavy, but they have to be moved to allow use and access. The bath is completely wrong for the bathroom: it requires space to move around it, but the room is too small; to open the window, one must must climb into and over the bath. Up the narrow, slippery and awkward spiral staircase, the headroom in the "upstairs" bedroom is restricted by the eaves, and beside the two narrow single beds are two pink globe lights - very pretty, but hopeless for reading in bed - I had to buy a reading light. There are some faults that could be easily remedied - door to the "downstairs" bedroom jams, kitchen floor needs repair, shower difficult to operate - all unnecessary irritations; has the owner tried spending a few nights in the flat to test the "guest experience"?

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Liked best: The location is great for seeing the city, lousy for peace and quiet.
Liked least: The noise, the NOISE!!!!
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 Aug 2014
Thank you for taking the trouble to review Moonlight Apartment. Although we have indeed stayed in the apartment in the past, some problems are only apparent when a guest lets us know about them, and I was grateful to learn about the jamming bedroom door which I have just fixed. I've also adjusted the angle of the TV to make for more comfortable viewing.
The very first photo on www.moonlightapartment.co.uk Photo Gallery does in fact show Moonlight Apartment, on the second floor, overlooking the street - and all the other photos apart from one extra outside shot show the Apartment accurately I believe.
We all like a bargain, but I'd say the £ 118/night rate is not bad for a 5-star rated property which accommodates 4 at this time of year.
We did provide electric fans to mitigate the heat as far as possible, but this stay was in the hottest week I can remember in Durham for many years - so I sympathise with the need for ventilation versus noise from the street. That, to an extent, is the downside of our very central position in the City. Our other property (Durham Oasis) is set back further from the road and has smaller windows, so if we have a solution, that's it.
In the bathroom we really wanted a walk-in shower, plus a washbasin, lavatory and bath. (If you can suggest to my wife a better layout, she would be fascinated to know about it!) The bathroom does of course have an extractor, and while having to open the window while standing in the bath is not ideal, it's not too difficult in my experience.
Our spiral staircase is described in the website precisely because we know some guests will not take to it. While there are non-slip handrails I'm now considering adding some non-slip tread to the stairs in the light of your helpful comment.
Finally, upstairs there is an additional overhead light which I tested today and found sufficient for reading in bed - but we really would not have minded if you'd moved one of the other 3 table lamps to the bedside...
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Erryl
London
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic place to stay, everything you need in superb location”
Reviewed May 21, 2014 for a stay in November 2012

We stayed here whilst my daughter was at university in Durham for her 21st birthday. Everything was superb and the bedrooms were so quiet and comfortable. Would stay again.

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Liked best: The comfort and the location
Liked least: No brilliant views but nice all the same
Travelling group: Other
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pablo719
London, United Kingdom
2 reviews
“Great location, good flat”
Reviewed May 20, 2014 for a stay in May 2014

Nice flat in a fantastic central location. The owner was pleasant to deal with. Not ideal for young kids given the spiral stairs and the owners penchant for glassware, but nothing that a little bit of rearrangement can't solve. Underground parking a big bonus. Is pretty noisy from the road when the windows are open (which they had to be as it is a warm flat). Would stay there again.

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Liked best: Location
Liked least: Noisy road
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Visitorsf...
YORK
Level 5 Contributor
80 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Potentially fabulous but needs some tweaks”
Reviewed January 3, 2014 for a stay in December 2013

We stayed here for three nights over New Year. Generally, it is a pleasant, characterful flat with quirky, modern décor, well-equipped and with an excellent information folder with instructions for how things work etc.
However, there were quite a few cleanliness and maintenance issues, for example, when we arrived, the flat was absolutely freezing and did not warm up until the next day. The shower temperature, on the other hand, was far too hot and could not be turned down, nor could you change the flow from the overhead jets to the side ones. One of the blinds was broken and would not lower and there was quite a lot of dust here and there, including on the many empty drink bottles on top of the kitchen cupboards – not what you want above where you are preparing food. There were free snacks and the first morning’s breakfast included, (crumpets rather than the promise croissants!) but half-used pots of jam are not very appealing and the remains of a tub of margarine complete with previous tenants’ toast crumbs, is just gross.
The flat is in a great position, near the centre of things (you can see the cathedral and hear the bells!) but really easy to access from the A1. If they could forget some of the fripperies and concentrate on getting the basics right it would be super.

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Liked best: Decor
Liked least: Too cold at first. Maintenance and cleanliness issues.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
5 Jan 2014
Thanks for your helpful review: we do aim for the fabulous, clearly we have a little bit of maintenance to do. Normally it's me (Ray) who admits guests and checks everything, including the temperature, beforehand but on this occasion I'd had to delegate the job to our cleaner. She is lovely but notoriously overheated, and has her own bizarre view of acceptable temperature. I've now talked to her about it. My belief is that the shower does work 100%, but the controls are perhaps a bit stiff so I'll attend to that of course. The margarine should not have been there at all - left by the previous guest; the jam and marmalade issue is one to which we are seeking a non-wasteful solution! I understand the butter provided was, thankfully, pristine. We'll prune the bottle collection I think...
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
JenReynol...
Beverley, England
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Beautiful flat in a brilliant location”
Reviewed December 9, 2013 for a stay in December 2013

We stayed here for a weekend in Durham with our two kids and really enjoyed our stay. The flat is lovely inside and the welcome breakfast pack was a really nice touch. It's in a great location just minutes walk to the cathedral or the shops and with our car in the underground car park we didn't need to drive anywhere all weekend. The only negative thing was the noise from the road.

Value Rooms
Location Cleanliness
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Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pippa6120...
Dereham, norfolk United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“beautiful apartment far exceeded our expectations”
Reviewed November 15, 2013 for a stay in August 2013
1
person found this review helpful

apartment was lovely with all that you would ever need. plenty of amenities Tv books access for your tablet. Bath was a roll top absolutely beautiful. beds were very comfortable. fridge full of goodies on arrival. the flat is at the bottom of the town of durham and a lovely scenic walk up into the town centre over the bridge.I would certainly use the flat again if I were to go back to Durham.Its literally five minute walk into town, it has everything you could need and it was extremely clean absolutely spotless throughout so that was a definate plus for me.

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Liked best: overall everything the whole experience
Liked least: i cannot think of anything to fault
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boo73
Oxford, United Kingdom
Level 6 Contributor
118 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
“The cherry on the top is the parking!”
Reviewed October 18, 2013 for a stay in June 2013

Durham as I discovered on a previous visit is hideous for parking so the real cherry on the top of this great apartment is the parking directly underneath the apartment block. It gives you the confidence to travel a bit further afield and know that you won't have to stress about finding a parking space on your return.
The apartment slept 4 comfortably and was really clean, spacious, bright and in a great central location. Everything you could possibly want and a welcome bottle of wine, chocolate and croissants provided the welcoming touches. We were greeted at the door by a really helpful attentive woman who showed us round and then left us to our own devices, perfect. The apartment is situated bang in the middle of Durham, walk out of the door and everything is on your doorstep. We did not find it noisy despite what previous reviewers have commented. Heartily recommended and will look to try and book again for our son's graduation. Only one minus was that we couldn't connect to the internet, not a real bother but could have been if we'd stayed longer.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location, parking, homeliness, facilities...everything
Liked least: No wi-fi
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
19 Oct 2013
Thanks for your super review of Moonlight Apartment. Internet is now back on, as you'd expect - problem was the Router had completely failed and is now replaced with a nice new shiny one.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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