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Jean L
Falkirk, United Kingdom

The visit that never happened

Review of Durham Castle
1.0 of 5 bubblesReviewed May 19, 2019
We were walking towards the entrance archway when a male in dark uniform said "You can't come in. Entrance is only by guided tours, and the next is not for 25 minutes." - Not very friendly, and the couple behind us said what a rude man, and like us, they decided not to wait for the guided tour - I suspect in fear of a Guide with a similar nature.
So the Castle lost at least 4 visitors that Thursday afternoon
Date of stay: May 2019
Trip type: Travelled as a couple
1.0 of 5 bubblesService
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Reviews (253)
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16 - 21 of 253 reviews
Reviewed April 20, 2019 via mobile

It was very good with ok service and the hotel rooms were cold and there was a big wooden foundation sticking up from the ground across the room and up into the roof it was funny but some people may not like it so just a warning
The food was absolutely amazing I don’t know if it was because it was a wedding but it was still amazing food
That was a short review of Durham castle

Date of stay: April 2019
Trip type: Travelled with family
1  Thank raphaelsanchezchelac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 19, 2019 via mobile

The setting is lovely and reviews warned us of the 100 steps to our room but no where mentioned the clock which chimes loudly every -5 minutes, resulting in so little sleep that we left after only one night of a two night booking. The room was nicely decorated but the lumpy bed reminded us that it is student accommodation. The breakfast had plenty of choice and the setting was impressive.It was a little disappointing to discover that the Keep ( where the bedrooms are) is a Victorian addition and not part of an ancient castle! It is certainly romantic looking but the lack of sleep was just too much.

Date of stay: April 2019
Trip type: Travelled as a couple
Thank katesU9733AV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 11, 2019

Never mind the soaring architecture and the millennia of history, what my kids and I will certainly always remember was the very friendly staff and volunteers. Kids will love the little backpacks full of fun activities almost as much as they will love to know about the various scenes from Harry Potter that were filmed in the cathedral. The staff here are not only knowledgeable but extremely approachable and friendly. I love the “Listeners” idea and took full advantage while my boys were sitting on the cathedral floor putting together their puzzles. It was a truly unique experience.

Date of stay: April 2019
2  Thank MsCommons
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 1, 2018 via mobile

This setting is completely surreal for a hotel and offers a unique experience to say the least! The rooms are well maintained but the setting is clearly the main attraction! The outside courtyard is stunning and the old castle is an incredible sight. The breakfast in the morning is served in the Great Hall and is a quite remarkable setting! The staff are very friendly also! The castle is close to the main part of town, being on the hill, it is just a 5 minute walk from most of the shops and stores.

Date of stay: October 2018
Trip type: Travelled with friends
3  Thank WilliamThomas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 20, 2018

Never having stayed in a castle before I wasn’t sure what to expect. Shouldn’t have been concerned. Rooms were spacious and comfortable. The staff extremely friendly and helpful. The breakfast (full English) if desired was superb. Taking breakfast in the great hall was novel.
The one downside would be the number of steps require or each the room.
Also like others the GPS doesn’t seem to recognize the castle. You may need to ask directions

Date of stay: September 2018
Trip type: Travelled with family
Thank Neil B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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