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“Lovely place, shame about the service”

Marty's Kitchen & Bar
Ranked #32 of 439 Restaurants in Wigan
Certificate of Excellence
Price range: US$7 - US$25
Restaurant details
Reviewed April 4, 2018 via mobile

A group of 5 friends who don't get to meet up all that often, we decided to give Marty's a try for a bite to eat on the Saturday before Easter, having heard fab things.(One of our party had previously visited and liked it so much that she'd eaten there twice in 2 days.)
We booked a table at 7, allowing plenty of time before two of our party had to get the 8.25 train back to Manchester - or so we thought.
The evening started off well - we ordered drinks and our food. Drinks arrived, then our starters. (Sharing starters for 3, the wagon wheel and olives & cheese - all very tasty)
Whilst eating these, we were brought a bottle of prosecco and two pints - drinks for the table behind us (we didn't accept). Once we'd finished the starters, more were brought to the table - again for the table behind us. We all thought this was quite funny!
So we sat and chatted whilst the tables around us filled up, and the train ladies decided they'd better get the next train as they'd never make the 8.25 one, and we sat and chatted!
Time passed and we started to wonder where or mains were. It was only when the table behind us (who arrived after we did) got their mains that we started to wonder. We asked one of the serving staff who said he'd find out. As we were sat near the kitchen, we watched him go to the hot plate and ask, but he never came back!
Then a table who'd only recently arrived got their mains and we were still waiting. We called over a member of staff, asking about our food and for the manager. By this time or train friends were getting concerned and we were all getting fed up. We were told the food was just coming out. (9.00)
The manager apologised profusely, asked the kitchen and said out food was just coming out. As the train two didn't have time to eat, we cancelled their order. We were offered a round of free drinks which 3 of us accepted, whilst the other two got their coats on.
The food arrived (9.15) - well 4 meals arrived. We explained we'd cancelled the 2 meals no longer needed. The manager offered to box up the extra and the other meal (the two cancelled orders) up as takeaway on the house. These arrived just as our friends were saying their goodbyes.
The manager apologised profusely and said all food would be half price, but it put a real dampner on the night.
It's a shame because when the food did eventually arrive, it was really very tasty.
Ok, we didn't order straight away, but over an hour and a half for a salad, burger and hot dog?! Ok, the kitchen staff were new, but the table of 4 behind us (and all other tables in the place as far as we could see) were served without any problems, so we don't take that as an excuse!
I hope it was a one-off as it was good food and a lovely atmosphere, but it left a sour taste in our mouths and we won't be revisiting.

Thank Hannah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 - 18 of 199 reviews

Reviewed March 31, 2018 via mobile

We are regular visitors to Marty’s kitchen and the food and service never disappoint. Both excellent!

1  Thank kathy107bob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 17, 2018 via mobile

Went to this place tonight and I must say I'm 50/50 about this place on 1 hand it was lovely food cooked really well and the cocktails were really nice staff was helpful when they came to take our order. Unfortunately this place does NOT cater for disabled people very well especially if u are in the wheelchair the disabled toilet is down some steps and when I went here I couldn't get to the disabled toilet as they have blocked it by putting tables there to cater for a party of people and I felt very uncomfortable and embarrassed as I couldn't get to the toliet.

2  Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 12, 2018

Despite being in Wigan centre we came across this place hidden by the train stationss loved the American vibe and the authenticity of this restaurant nice staff me and my partner loved it and took us back to our recent trip in usa

1  Thank Foodie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 11, 2018 via mobile

This is such a nice place, the food is always tasty and I love the cocktails. The staff are also very friendly and efficient xx

1  Thank Alanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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