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“Very happy and would go again” 4 of 5 bubbles
Review of Brunswick Hotel

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Brunswick Hotel
Ranked #11 of 54 Hotels in Shanklin
Certificate of Excellence
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Very happy and would go again”
4 of 5 bubbles Reviewed 27 October 2011

Just had 2 nights at the Brunswick in october 2011 and very satisfied with the hotel. I found the staff very helpful and extremely pleasant and after reading some of the other less then complimentary reviews especially about the staff, I can only conclude that those reviews related to different people as the ones I met were certainly up to the mark . The food was perfectly OK and the service timely and pleasant. I have stayed at other hotels in the area and would recommend a visit to the Brunswick - don`t be put off by the negative comments - give it a go it is value for money.

  • Stayed October 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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177 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • Any
English first
Windsor, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 October 2011

We have just come back from a lovely 2 night stay at the Brunswick. When we searched on trip advisor we found some negative comments and must stress that these are unfounded in our opinion. To start with, great value. We got a great deal for a family of 4 having two rooms. The rooms were clean and had everything we could need. We made use of the brilliant indoor pool, and had 2 tasty evening meals as part of the deal. A warm welcome from all helpful happy staff will ensure that when we return to the Isle of Wight, we will be staying at the Brunswick.

  • Stayed October 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lesley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evesham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 24 October 2011

Stayed at the Brunswick in October with 2 other couples. Allocated the suite which was great.
Dinner on the first night was part of the deal but what a dinner!!! Starter was not as on the menu but was OK, main course was very poor - looked awful & was cold - when asked the chef said he couldn`t help! Management were unavailable as they were having their dinner!! Spoke to owner later & she was very surprised by me complaint & did nothing about it. breakfast was OK. Poor waiters had no supervision & the lad serving us was a trainee & I felt sorry for him as he tried hard. Hotel was clean & in a good positon but would not rush back.

Room Tip: The suite was very good for couples - 3 separate bedrooms & a living area.
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  • Stayed October 2011, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank RuthMT1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 October 2011

We stayed at The Brunswick Hotel in August 2011 for 3 nights. We are a family of 5, and it is normally difficult - and expensive- to find a hotel that can cater for us without splitting us up into 2 rooms, or expecting us to have the children in the same room as us. The Brunswick has a fantastic Family Suite on the top floor which is completely self-contained. It has 2 separate bedrooms and a bathroom and is incredibly spacious, and very well-kept. We chose the B&B option as we wanted to explore the various restaurants (The Wight Mouse is highly recommended). The breakfast was nice enough, with a variey of yoghurts and cereals on offer, and a cooked breakfast which was okay. Out of the 3 mornings that we ate there, two were good service-wise and one was dreadful: we waited for nearly 20 minutes to have our order taken, whilst others that came in after us were served pretty quickly, and having pointed this out 3 times, we were finally served! The barman in the evening was particularly grumpy, and definitely needs to be spoken to by the owner: when asked if we could have a few extra ice cubes he was very unfriendly - a shame, because the rest of the staff were lovely in comparison. Yes, the decor is slightly out-dated, but is a clean, friendly hotel. The pool is very nicely kept and our children (aged 8, 6 and 4) loved it, and we liked the fact that they use an alternative to harsh chlorine in there. I would definitely stay here again, it is in a nice, quiet location and ideal to use as a base to explore the island.

Room Tip: Family Suite on top floor is perfect for a larger family
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  • Stayed August 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Beanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 19 October 2011

Overall our stay was ok. The welcome and checking in was great. Location of the hotel is excellent for all, couldn't be better. The decor of the hotel is a little out dated but is maintained and keep clean enough.
The receptionists were very friendly except one, Julie, who seemed very false. one evening all she did was hang around the bar area 'gossiping' about staff and other quests which we were very surprised by to say the least.

There is no entertainment in the evenings but we weren't after that so that was ok. The barman was very friendly/helpful without being too nosey as bar persons sometimes can be. One night, another person worked the bar who seemed to get a bit behind which caused a considerable wait in service but I guess she was only part time.

The evening meals were overall ok to good. Some nights it was really nice others the plates might be cold, the food not so good or the service could be quite lapse (when we entered the dining room on are first night, we had to wait 4/5 minutes to be seated). the waiting staff were friendly enough, although one of them was quite rude when we asked for a meal to be sent back.

back to the food, sometimes, the dishes served seem to vary from the advertised meal on the menu but no big issue.

The room we stayed in was clean and tidy just a little outdated like the rest of the hotel. the bathroom was excellent.

The morning breakfast was just your basic breakfast, some mornings the cooked breakfast was a bit lacking as if you ordered bacon and egg, you would get just one rasher of bacon and one egg. But, there was a breakfast table so you could fill up on cereal or yoghurt etc.

In summary, the hotel is very nice but it could do with being revived. I think I have been very fair in my review as I have seen that some other reviews contrast mine in a number of ways, and some I think they must have got the wrong hotel. I would consider returning for another stay but some changes made in the right places would make it much more appealing.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank brubaker_karabine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 18 October 2011

Our visit was a huge disappointment because we had heard good reports about this family owned hotel. The hotel interior was as expected, a little out of date with one or two areas of wear and tear but that wasn't the real problem. After a better than average welcome we very quickly noticed that the staff seemed to lack any motivation. The barman was a miserable looking guy who made no attempt whatsoever to interact with the guests and as a consequence an atmosphere of gloom descended every evening before the evening meal. Arrival in the Dining Room promised to lift the spirits but all hope quickly disappeared when the meals were brought to table, unless of course you like luke warm, utterly tasteless, ill presented and poorly cooked food. I could labour the point here but suffice to say that we believe it to be the worst food of any hotel we have been to, and we have been to many, We were both ill after one evening and I reported it to the person in Reception who seemed to be apologetic but otherwise disinterested! The breakfasts were small in size, barely warm and served on cold plates. Need I say more! I attach no blame whatsoever to the young people employed as waiters. They made a lot of mistakes but there appeared to be no one in charge to put things right.when things weren't quite right. Well done you guys. You did your best. No. I'm sorry. This is one short break holiday we will always remember, for the wrong reasons.

Room Tip: Ask for a room with a shower if you want one, because you might get a bath without a shower facility
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  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Colwyn957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon
Level Contributor
71 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed 13 October 2011

We stayed again; we were here earlier in the year.

Charlotte (room attendant) was excellent and our room was clean, she also helps out in the Bar and has the personality whatever she does, she does well. Charlotte is always happy and it is infectious, she is a real "people person" and has the rare ability to make everybody feel special. Cherie and Chris do their best to make people feel “at home”.

The waiting staff had changed. The waiting staffs were pushed. Two serving 42 (one night)and one cut corners by serving two tables at once and delivering four meals at a time, the result one chicken main dish fell on the floor. We were part of the two tables being served at once, but my dinner did reach me!

This Hotel holds lots of memories for me. Its location is excellent; the swimming pool is good, if the Jacuzzi could be working again - it would be nice. Another guest pointed out to me the threadbare carpet by the rear entry door; little touches to correct this would make this Hotel superb.

I am a vegetarian for some starters at dinner, I had to ask for melon balls or something else because there was not a vegetarian option and two mornings at breakfast they had “run out” of yoghurts.

All in all a lovely Hotel and the above comments are only minor criticisms in a good Hotel, I hope to be back sometime.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
1 Thank LazyLumpkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Brunswick Hotel

Property: Brunswick Hotel
Address: 5 Queens Road, Shanklin PO37 6AN, England
Phone Number:
Region: United Kingdom > England > Isle of Wight > Shanklin
Amenities:
Bar / Lounge Swimming Pool
Hotel Style:
#11 Romantic Hotel in Shanklin
#14 Family Hotel in Shanklin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Brunswick Hotel 3*
Number of rooms: 68
Reservation Options:
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Also Known As:
Brunswick Hotel Shanklin, Isle Of Wight, UK

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