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Reviews (434)
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All reviewssea viewbuffet stylesea frontitalian restaurant next doorbreakfast roomfree upgradelady on receptionhotel barfull englishbar next doorsingle roomon arrivalbooked this hoteltoastwould stay againone night staystreet parking
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Reviewed July 27, 2017

We were upgraded to a large, double room with a sea view. The room was spacious and clean. The sea view was slightly disappointing as there is a lot of work going on but we enjoyed watching the JCB's, this is not the hotels fault just an observation.
While the room was big with 2 large windows, the bed was cheap with an even cheaper mattress, it was lumpy and uncomfortable.
We ate in the Italian restaurant next door, you go through a connecting door from the hotel, the food was amazing, I can thoroughly recommend it. The manager informed us that they had live music on later on and we were welcome to come back....we didn't need to, we sang along from our hotel room....actually the singer was quite good and we enjoyed it! The hotel also had live music on, it was a Thursday night, this was not so good, it was very loud and full of base, thankfully it didn't go on too late.
The lights for the hotel were right outside the room so it wasn't very dark but the curtains were ok, we managed a few hours sleep, about 2am there must have been a club turn out as there was plenty of 'revellers' laughing, shouting and having fun (nothing wrong in that) after they had passed we fell back asleep. About 5.30am we were woken by van doors slamming and sliding, how many doors does a van have, as, what I assume were workmen, were picked up or dropped off for work.
After, what was a fairly broken nights sleep we went off to breakfast, the room was bright, there was quite a good choice of cereal, danish and juice, we were offered a choice of tea or coffee and brown or white toast, and an offer of an english cooked breakfast which my husband had, it looked very nice and my husband said it was hot and nicely cooked. We ordered brown toast, it arrived and looked ok, my husband broke his in half and it was green with mould, on inspection of the other slice, I'd already eaten one, that too was green with mould on one side. When we called the man that was serving us, he looked horrified and just grabbed it and took it into the kitchen...after about 2 mins he came back and said "sorry about that".
We returned to our room, collected the case and made our way down to reception to have a word, there was no one there to have a word with, just a box on the counter to out your key in, the man from breakfast came along, he informed us that things had been put into place so there would be no repeat of 'this morning's problem'.
I phoned the hotel later in the day and explained what had happened, the receptionist knew nothing about this and she was quite shocked, I asked if I could have a refund for the breakfast, she agreed but explained that she didn't have the authority to do this....I'm still waiting.

Room Tip: Sea view rooms can be noisy.
  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank Chrissi54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 14, 2017

Staff were friendly and helpful. Room was spacious and clean, slightly dated,shower was beginning to show signs of mould in the joints. Bit like wandering through a maze to get to the room on the 3rd floor, no lifts. Definitely not a place for anyone with mobility issues.Breakfast was reasonable, room was crowded on the first morning, but easier on other mornings. Fortunately found a parking place when we arrive but not able to get parking outside again. Wifi was basically non-existent. When did establish a connection lost it almost immediately. Couldn't connect anywhere in the building.

Room Tip: There are sea view rooms but they might be noisy as there is a busy road outside. No aircon.
  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank tsengland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 13, 2017

The staff were friendly and helpful but room was dated and one double glazed window was blown potholes and extractor fan was dirty and edges of carpet Dusty and parking was terrible not ideal for elderly or disabled as the is no lift and many stairs. But on the upside breakfast was cracking and lots of choice as it is buffet style

  • Stayed: June 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank jhclaridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 12, 2017 via mobile

Arrived to find we had a different room to that stated on the booking confirmation. Asked why? Was it that the sea view was obscured by the window with the damaged seal and someone had swapped earlier? Was told that it was to be raised with maintenance and not all rooms have a sea view. Do not book room 25. Apart from that it is clean and people are friendly.

Stayed: July 2017, travelled with family
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 9, 2017 via mobile

came here for Mouth of Tyne Festival and not expecting anything from the hotel. yes, its old but room itself feels warm and spacious. receptionists are helpful and friendly. Noir, next to the hotel serve a delicious chicken satay.

with the affordable price tag and good service, i dont see any reason to not come back

Stayed: July 2017, travelled solo
1  Thank Agus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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