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“Hit and miss”
Review of Amtrak

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Attraction details
Recommended length of visit: More than 3 hours
Reviewed 3 weeks ago

Took what at the time was to be one of the last trips on the Pt. Defiance scenic loop near Tacoma, a trip I had taken a few years prior and loved the scenery, the closeness to the water. This trip, the main mistake that I took was to take one of the earliest trains, and the fog was just starting to lift by the time the train started this loop. As with the January 2013 trip, the safety info wasn't given on the train from Seattle until after Tacoma, and no promotion of what was being served in the bistro car - verbally and/or a card - and spotty internet was the way of life. That was the good half of the trip to Olympia...

The way back, however, was a nightmare. I've learned to, if I ever ride Amtrak again, have a plan B, and there was one, which was to take the bus back to downtown Olympia and the Sound Transit express bus to Tacoma, then another to Seattle. What happened? A strange package was discovered near the tracks about 20 miles south of Olympia. An announcement wasn't made for the longest time. I found this out via the Amtrak app, which was also late in reporting it. The reader board didn't indicate anything for the longest time, then finally an announcement. The volunteer staff left for the day well before the train finally did arrive, and the heat for the drafty building was shut off on this cold December day and all of the smattering of cookies and average coffee were rolled up, just like the sidewalks in a small town. Since there are no food venues in the vicinity of the Olympia/Lacey train station, which is located outside of town, so we were limited to vending machines. The delay ended up going on and on and on, from arrival time revision to arrival time revision to arrival time revision. All told, the delay was 3 hours, with no apologies offered for the delay an inconvenience. Customer service is not a way of life at Amtrak, they're worse than the airlines!

Thank brifd1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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in 28 reviews
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in 28 reviews
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in 21 reviews
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in 19 reviews

34 - 38 of 1,277 reviews

Reviewed 3 weeks ago

Need to book well ahead as the pricees become very expensive if you book close to the date of travel.

Thank banksiaseed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

I bought a ticket for my daughter to go from Huntingdon to NYC. The day before her trip we found out about a derailment in Huntingdon. I called them and asked if this would impact service and they told me, "no, not to worry" On the local news, Amtrak released a statement that said, "Amtrak rail service would not be impacted." Today, my daughter waited outside for two hours, even though she signed up for text alerts. She did get one alert that said the train would be 23 minutes late.

Her departure was supposed to be 10:45, she received a text that it was changed to 11:08. She actually boarded the train at 1:00. Just a word of warning the text alerts are not very helpful.

Thank Sally S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

SHOCKED TO FIND OUT THE CONDITION OF THE ONLY SOURCE OF AIR. Just returned Sanford to Lorton. Paid for the over priced superliner sleeper, for the 10th and last time. Train was built in 1984 and has seen no updates since. There was no way to control air from ceiling vent. The lever system would not close. There was no heat the entire trip. In an attempt to close vent I noticed the black soot on my fingers. I called the chief porter to complain and was told there was no heat and that was diesel soot that cleaning crew would not touch. He suggested I stuff a towel in the vent, that is what he does.

1  Thank k1787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 weeks ago via mobile

Took the Northeast regional business class train from Washington to Trenton NjJ for the Easter weekend with my daughter and grandchildren. Not a bad trip, the train was comfortable and on time. Not sure business class is worth the added expense ($60 each way) over Coach.
The cars were clean and quiet and the restrooms were serviceable. The cost was comparable to flying with a lot less hassles. AMTRAK could and should lower their prices.
Relaxing but somewhat bumpy ride. Not the smooth ride you see in commercials or on TV.

Thank Keri r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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