Unusually for my reviews I will start off with negative observation (please read the entire review) in that the room allocated to us was not to our liking, the decor was a little tired, natural light was very restricted due to a single window overlooking the flat roof to the kitchens, that accompanied by the sound of an extractor fan.
I contacted the staff on reception who had been very good on our arrival they assisted in everyway to resolve our concern relating to the room. Unfortunately due to the popularity of the hotel (travel zoo offer) there were no alternative rooms available for the two consecutive nights we were there. The deputy manager was as helpful as he could be, but obviously not capable of producing an alternative room out of nowhere. There was another minor issue relating to the spa bath which was rectified. This prompted the intervention of the manager who was very apologetic and understanding so much so that he offered a resolution that was more than adequate to us.
The location was ideal set in its own grounds, with an easy walk into Sandown, the facilities were very good and constant use was being made of the hot tub etc.
The lounge area was very comfortable and relaxing for a drink before evening dinner and after, the service by the barman who doubled up as the wine waiter was excellent, someone who knows his role extremely well and very pleasant with it.
The evening meal was excellent with a good variety superbly cooked, presented very well and served by staff who were very pleasant and attentive. Breakfast followed a similar pattern.
Although I started this review on a negative note the service, friendliness and willingness of the staff to try and resolve our concern coupled with the resolution made this a very enjoyable stay which is why i have given an overall rating of excellent
Our room No was 108
- Official Description (provided by the hotel):
- Melville Hall Hotel is located a few minutes stroll from the beautiful sandy beach of Sandown Bay, almost opposite Los Altos Park. With a wide range of facilities including Utopia SPA, you are guaranteed the relaxing break you deserve. ... more less
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- Also Known As:
- Melville Hall Sandown
- Hotel Melville Hall
- Melville Hall Hotel Sandown, Isle Of Wight, UK