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“Value for money” 4 of 5 bubbles
Review of Otter Hotel

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Otter Hotel
Ranked #3 of 3 Hotels in Bishop Auckland
Loch Ness
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Value for money”
4 of 5 bubbles Reviewed 22 July 2008

The Otter Hotel West Auckland, off road parking, friendly and
efficient staff, a comfortable bed, good food, excellent breakfast,
a good experience and value for money, What more could you
ask for, I would recommend this hotel and certainly stay there again.

  • Liked — value for mony
  • Disliked — out of town
  • Stayed July 2008, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank dubedu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 reviews from our community

Traveller rating
    2
    2
    0
    2
    4
See reviews for
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3
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3
Rating summary
  • Location
    4 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Sleep Quality
    1 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Date | Rating
  • English first
  • Any
English first
somerset
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
1 of 5 bubbles Reviewed 12 June 2008

This hotel's website is grossly misleading. It promises much but delivers little.
It most certainly is not refurbished, I saw evidence of new? unpainted doors but my room was dreadful. I echo the review made by Redman. Unfortunately we did stay the night as we were visiting friends close by and there was no time to make other arrangements.There is general shabbiness and a poor standard of cleanliness. Dust and cobwebs in all areas. There was mould growing around the windows, loose bathroom floor tiles, very shabby shower, dirty glasses, a well hidden kettle with one broken mug for tea making, thin bedding, no heating when returned to room at 11.00pm. Very dated furnishings. Very noisy...late night guests and loud disturbances from plumbing system ..as reported previously by other guests in 2007!
Externally very grim, dying plants in broken planters, shabby, weedy car park, dirty garden furniture.
Breakfast: Generally very poor quality.
All in all I shouldn't have accepted the £10 refund...they should have paid us to stay there! All this and NO apology whatsoever.
I cannot imagine many folks genuinely being satisfied with this establishment.

  • Liked — The view from the window.
  • Disliked — Everything
  • Stayed May 2008, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank annieyeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Bishop Auckland hotels

liverpool
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 11 March 2008

Myself and a business colleague booked this hotel as stopover prior to our meetings in Newcastle the following day.
First impressions when arriving was that the building looked run-down and the car park was like a building site.
We checked in and my bedroom (room 12) did not contain a shower!!. The room was dark, musty and in need of a complete refurbishment. There was an inch of dust running around the skirting board and the curtains were different! Basically, the hotel was awful so we immediately checked-out and proceeded to another hotel in the area.
Whoever put the previous positive reviews on this site must be either blind or very easily pleased.
My advice - stay away - it's grim, grim, grim!!

  • Liked — Nothing
  • Disliked — Everthing
  • Stayed February 2008, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
Helpful?
2 Thank LiverpoolRedman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 23 April 2006

Booked this as a 'stop-over' on our journey from the Midlands to Edinburgh.

This is a newly refurbished hotel and has changed it's name to The Otter.

The new owner is taking great pains to transform this hotel as I imagine it was quite shabby and 'run down' before the refurb.

Overall the service was excellent and the food was wonderful. Lovely tasteful decor and furniture.

Excellent value for money!

I would definitely recommend this hotel.

  • Stayed April 2006
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Vienna1971110571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
4 of 5 bubbles Reviewed 10 October 2002

we just stumbled upon the wheatside as we took the a68 road to scotland,what alovely little place to stay, relaxed, informal with a great sense of genuine care for the customer. we will be back..........

Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Otter Hotel

Property: Otter Hotel
Address: 14 Bildershaw, Bishop Auckland DL14 9PL, England (Formerly Wheatside Hotel)
Region: United Kingdom > England > Durham > Bishop Auckland
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Airport Transportation
Hotel Style:
Ranked #3 of 3 Hotels in Bishop Auckland
Number of rooms: 12
Also Known As:
Otter Hotel Bishop Auckland

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