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All reviews train station tesco express one bedroom apartment apartment was clean home away from home living room great stay convenient location enjoyed my stay easy access london heathrow comfortable stay car park short stay close to the airport dishwasher kristina
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Reviewed September 10, 2017

Perfect location. Great staff and a relaxed atmosphere. Thanks to Natalia and the crew! The rail link into Paddington and M4 proximity make it the place to stay! The ideal business location with the freedom to self cater or use the nice bar and resteraunt

Date of stay: August 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank richardc192
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Staycity_apts, Front Office Manager at Staycity Aparthotels London Heathrow, responded to this reviewResponded September 13, 2017

Dear Richard C,

Thank you very much for your review, and for your kind remembrance of our team member Natalia. As you mention, we are ideally located with both great road and rail links, perfect for business and leisure guests alike.

We hope to be able to welcome you again during your next visit to London.

Kind regards,
Nick
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 8, 2017

I really like this place. The 1 bedroom apartment was great. We had a living room with a full kitchen and a separate bedroom. It was just like home, and the staff really went out of their way to make our stay as comfortable as possible. I will definitely stay here next time in London.

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank teudoresku7677ali
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Staycity_apts, Front Office Manager at Staycity Aparthotels London Heathrow, responded to this reviewResponded September 13, 2017

Dear Teudoresku7677ali,

Thank you very much for your review. We're delighted to read that you had a sense of home in our apartments. As you mention, the inclusion of a fully equipped kitchen provides our guests with a great deal of comfort and convenience, while our staff are available 24 hours a day to deal with any questions or concerns that may arise.

We very much hope to be able to welcome you again.

Kind regards,
Nick
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 7, 2017

This is my second time here. The staff here is very courteous and helpful. The room was clean and quite. The complex is located next to rail and bus stops. It is one bus ride from LHR airport. Tesco store located next door. Supplies and food are within short walking distance as well as restaurants.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank John T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Staycity_apts, Front Office Manager at Staycity Aparthotels London Heathrow, responded to this reviewResponded September 8, 2017

Dear L533GMjohnt,

Thank you very much for taking the time to review your stay with us. We're very pleased to read that you found our staff to be helpful, and your apartment to meet your needs. As you mention, we are excellently located immediately adjacent to Hayes and Harlington train station - which provides directly access to both central London and Heathrow airport. We are also a short walking distance from Hayes town centre.

We hope that you will consider staying with us again during your next visit to London.

Kind regards,
Nick
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 6, 2017

We were moved five times to different rooms due to the how dirty the rooms were. They had an awful smell, the sheets were stained and dirty and we found an ant trail in one room. Ants were all over. We arrived at 11.30am and were not settled into a room until 2.30am! The rooms are not the same as the pictures you see online. It's more like a 1 star accommodation. Would not recommend this place unless you were desperate. We cut our three day stay to one night and arranged alternative accommodation. The staff were also shocked at the state of the rooms as they walked us around each room. Ruined the start of our London break. We had to chase the manager for a refund which he was reluctant to do until I explained our ordeal. Bad experience.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank H K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Staycity_apts, Front Office Manager at Staycity Aparthotels London Heathrow, responded to this reviewResponded September 8, 2017

Dear 72hk2017,

Thank you for taking the time to comment on your recent stay with us. We're very sorry to read once again of the disatisfaction that you experienced during your recent visit to our aparthotel. As always, if guests are not completely satisfied with their apartments we are more than happy to offer an alternative if a more immediate solution to the issue cannot be found. While we are sorry that you decided to cut your stay short, we are nonetheless happy that we were able to come to a satisfactory resolution for you.

Kind regards,
Nick
Front Office Manager

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Reviewed September 5, 2017 via mobile

I had an accident burning some food and when the fier alarm was activated, the staff came quickly and promptly. Because of the smell I was moved with any extra costs to on other room. I've received as well the coins for one wash Maschine. And costed nothing! I was so impressed... May God bless them!
Beside this, the rooms are big, and clean and is so quiet if you need to rest, the staff wery polite and ready to help at any time. If you trip to London place book a room at this hotel!

Date of stay: September 2017
Trip type: Travelled on business
Thank Adelavin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Staycity_apts, Front Office Manager at Staycity Aparthotels London Heathrow, responded to this reviewResponded September 8, 2017

Dear Adelavin,

Thank you very much for your kind comments, and for taking the time to post them. We're glad that we were able to relocate you the same evening after your accident - and hope that the rest of your stay will proceed without incident! We're happy to help, and if there's anything more that you require please don't hesitate to ask.

Kind regards,
Nick
Front Office Manager

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