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“M4 J4 Heathrow - Review”

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Premier Inn London Heathrow Airport (M4/J4) Hotel
Ranked #1 of 14 Hotels in Hayes
Certificate of Excellence
Reviewed 17 April 2012

It is with some regret that I shall not stay at this hotel again. Having visited on a regular basis on business for the last four years, last night's stay was the last. I cannot fault then hotel on friendly and efficient staff, but I strongly object to the imposition of the parking charge which cannot be included in the overall bill and has to be paid separately. As a business traveller, I cannot claim expenses except on a monthly basis and this could potentially mean that I could be out of pocket. People reading this may consider that i am being petty but in this day of recession, pennies count!

Over the years the quality in the restaurant has also see-sawed and last nights meal was not one of the best to say the least. I have had excellent and near to apalling food. The meal was well cooked but the steak was extremely fatty and at least partly inedible.

The rooms are what you come to expect from the Premier Inn and I have stayed at a wide variety over the years in many locations. Clean, tidy, with good decor. Mine last night was very cold whatever I did with the heating controls.

My thanks for the excellent service over the years, but this is not enough. I shall be requesting other hotels from other groups in the future.

Premier Inn need to think this one through. Do they want the 'one hit and out' customer flying from Heathrow, or are they interested in the views of the business community.

  • Stayed: April 2012, travelled on business
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Thank 540RegA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn London Heathrow Airport (M4/J4) Hotel, responded to this reviewResponded 20 April 2012

Many thanks for your review. We are delighted to hear that you have enjoyed our hotels over the years, and that we have provided you with excellent service in a comfortable environment. I sincerely apologise that on this occasion we did not provide this. Please be assured your comments have been noted and will be followed up with the Management Team at our hotel.
Unfortunately Premier Inn does not have any control over the prices charged at the car park, but your comments will be passed on to the appropriate party.
Your feedback is very much appreciated to us, and we hope to welcome you back to Premier Inn in the future.

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Reviews (1,508)
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1,278 - 1,284 of 1,508 reviews

Reviewed 16 April 2012

We spent 6 nights in the Heathrow Premier Travel Inn M4/J4 hotel. The service was excellent. The food was excellent with english & continental breakfast every morning. The beds are very comfortable and the room temperature is excellent. Very quiet even though close to M4 motorway. room is kept clean. Ideal for families who intend to spend most of the day out. It has basic facilities. Perhaps they should upgrade certain family rooms to include small cooker, microwave and kitchen sink.

Room Tip: We stayed in a room on the first floor facing M4 and it was very quiet... The double glazed windows...
  • Stayed: April 2012, travelled with family
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Thank DAzzopardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2012

Restaurant waitresses were extremely polite and knowledgeable. Made me feel very welcome as a single business traveller. the service was very efficient the food was well prepared and presented. What could have been a very tedious visit was made very pleasant. Big thank you to the restaurant staff for good value for money food and a very pleasant stay.

  • Stayed: April 2012, travelled on business
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Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2012

This hotel was surprisingly good for the money. The rooms were modern and comfortable. I have stayed in much more expensive hotels were the room is not as good. Meal in the restaurant was also very good quality.

Room Tip: Book a family room, even if you want a single. It is the same cost but the room is bigger
  • Stayed: April 2012, travelled with family
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Thank Mille1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2012

positives: very nice and lovely smelling room and bathroom, a little spacious for two people compared to hotels in the similar bracket. very friendly staff with great smiles.
negatives: I have to say, I believe the breakfast cost was slightly up on the price side and the car park got really jam packed in the evening/night

Room Tip: rooms closer to the elevator are not as quiet as the ones on the far end
  • Stayed: April 2012, travelled with friends
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Thank AJ11_1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2012

Positives: nice and clean room, bedding and bathroom. Comfortable mattresses. No noise from motorway traffic or aircraft. Reception were friendly and helpful but couldn't get us rooms in same corridor. Twin Room good but family room cramped & 2nd made up child bed was the base!
Negatives: Were flying long haul from Heathrow following day, so had booked 2 rooms for family with 2 older children expecting to be at least on same corridor/floor ... were allocated rooms on 2 different floors (Ground & 2nd Floor). Not helpful when sharing same overnight bag!
Hoped for a lie-in and put out "do not disturb" sign ... but the cleaners started knocking on doors from 7.30 am and made so much noise they woke us up anyway. Strong smells of smoking at end of ground floor corridor (left of Reception as you enter building) Reception - near our room. Rated room * because of negatives.
Had to pay £7 for overnight parking even when there were no marked spaces left. Had to leave it on the bend around a flower bed along with many other cars and hoped that no one hit it.

Room Tip: When booking don't expect to get rooms together or near each other. The rooms are in 2 wings s...
  • Stayed: April 2012, travelled with family
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Thank Martyrs053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn London Heathrow Airport (M4/J4) Hotel, responded to this reviewResponded 18 April 2012

Thank you for taking the time to review your stay at our hotel. Please be assured your comments have been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2012

Beds extremely comfortable, childrens beds made up already, room spotlessly clean, stayed for 4 nights as part of Legoland/London breakat Easter, was on the ground floor facing car park, always plenty of parking space available, no noise whatsoever from car park or motorway, breakfasts excellent, huge asset for Premier Inn is the staff, unfailingly warm and friendly, good natured and loads of time for children, cannot beat this chain on value for money and would definitely recommend.

  • Stayed: April 2012, travelled with family
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Thank RunnerRabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn London Heathrow Airport (M4/J4) Hotel

Address: Shepiston Lane, Hayes UB3 1RW, England
Region: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Hayes
#1 Best Value Hotel in Hayes
#1 Romantic Hotel in Hayes
#1 Business Hotel in Hayes
Price Range: $70 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Heathrow Airport (M4/J4) Hotel 3*
Number of rooms: 134
Official Description (provided by the hotel):
Make a night of it at this conveniently-located pitstop right beside Heathrow and just off the M4 ... more   less 
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Also Known As:
Premier Inn Heathrow Airport (m4/j4) Hotel Hayes
Premier Inn Hayes
Premier Inn London Heathrow Airport (M4/J4) Hotel Hayes, England, UK

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