It is with some regret that I shall not stay at this hotel again. Having visited on a regular basis on business for the last four years, last night's stay was the last. I cannot fault then hotel on friendly and efficient staff, but I strongly object to the imposition of the parking charge which cannot be included in the overall bill and has to be paid separately. As a business traveller, I cannot claim expenses except on a monthly basis and this could potentially mean that I could be out of pocket. People reading this may consider that i am being petty but in this day of recession, pennies count!
Over the years the quality in the restaurant has also see-sawed and last nights meal was not one of the best to say the least. I have had excellent and near to apalling food. The meal was well cooked but the steak was extremely fatty and at least partly inedible.
The rooms are what you come to expect from the Premier Inn and I have stayed at a wide variety over the years in many locations. Clean, tidy, with good decor. Mine last night was very cold whatever I did with the heating controls.
My thanks for the excellent service over the years, but this is not enough. I shall be requesting other hotels from other groups in the future.
Premier Inn need to think this one through. Do they want the 'one hit and out' customer flying from Heathrow, or are they interested in the views of the business community.
- Official Description (provided by the hotel):
- Make a night of it at this conveniently-located pitstop right beside Heathrow and just off the M4 ... more less
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- Also Known As:
- Premier Inn Heathrow Airport (m4/j4) Hotel Hayes
- Premier Inn Hayes
- Premier Inn London Heathrow Airport (M4/J4) Hotel Hayes, England, UK