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Reviewed August 21, 2021

we stayed for 4 nights. breakfast was good. Only comment , they did not clean the room nor took the garage for the 4 nights we stay there.... I guess because of COVID.. but they should of mention that when we checked in....

Date of stay: August 2021
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Review collected in partnership with Best Western
Thank Neda F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sean Outerbridge, General Manager at Best Western Plus Wine Country Hotel & Suites, responded to this reviewResponded August 31, 2021

Dear Neda,

Thank you for taking the time to share your experience at the Best Western Plus Wine Country Hotel & Suites.

While I am delighted you enjoyed you stay overall I apologize for the lack of communication in regards to the services we are providing. We are working back to our standard services and are gradually working back to stayover services for our guests in house. I am hoping that should you choose to stay with us again in the future we will be able to accommodate this expectation.

Thank you again for choosing to stay with us, we hope to see you again soon!

Sincerely,

Sean Outerbridge
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 10, 2021

At this location (West Kelowna, BC) the amenities were good: pool, hot tub, water slide, gym, laundry, snack bar. Very convenient and left with options for fun. I may be older but the price vs experience is off. The carpeting especially in the hallways is tired and stained in plenty of places. The rooms were spacious and all basic needs were provided. Covid lended our stay to be without room service and we had to ask for all replacement articles. After a week it tends to be tiresome for $239+ per night.

Date of stay: August 2021
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Review collected in partnership with Best Western
Thank Joan B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2021

Arrived at Kelowna early and even though check-ins didn’t start at 4 pm the staff made sure that we were able to get a room! This is our second time staying at this hotel and during both stays, the staff always made sure our needs were met! Would totally come here again!

Date of stay: July 2021
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Review collected in partnership with Best Western
Thank justinemaria6
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2021

Excellent rooms, comfortable beds, air conditioning works well for the hot days. Continental breakfast met expectations, all of the staff were very friendly and efficient. During forest fire season, the hallways may smell like smoke but can’t blame the hotel or staff for that. Plenty of amenities and food places nearby, right in front of a golf course and minutes to wineries. I definitely recommend this place for anyone.

Date of stay: July 2021
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Review collected in partnership with Best Western
1  Thank jtcowan14
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2021

Very clean,quiet rooms. The air conditioning is excellent. The staff working are pleasant and very helpful. Overall an excellent place to stay good location a little pricey but comparative to others in the area.

Date of stay: July 2021
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Review collected in partnership with Best Western
Thank cheryl297
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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