We booked a rustic VIP cabin for a long weekend based upon Tripadvisor comments and feedback. 2 days prior to arrival we were notified that the booking was erroneous - the website should not have allowed us to book as the cabins are not yet available for rental, however, the payment side of things seems to work very well indeed, as payment by credit card was immediate.
Unfortunately, the refund will not be immediate, in fact we have just been told the ubiquitous "cheque is in the post".
Result: After all our arrangements have been made and paid for, holiday booked from work, etc. we are left high and dry with nowhere to go at such late notice and without the funds to rebook elsewhere even if we wanted to.
Despite what appeared to be a sincere apology from a representative whose fault of course it was not as he was not the person mentioned on the booking confirmation, what is the most annoying of all is the complete lack of customer service and professionalism one would expect from this resort. No attempt at all to find alternative accommodation or to offer a solution, just excuses.
A big thumbs down, and I really hope that if you do make an online booking that you do not experience such disgraceful service.
- Official Description (provided by the hotel):
- The Sherwood Hideaway is a collection of 24 luxurious cedar lodges nestled deep in the Sherwood Forest. Five different styles of two and three double-bedroom lodges boast beautifully appointed state of the art kitchens, wood-burning stoves, flat screen TV, DVD, CD and iPod entertainment facilities, Porcellanosa bathrooms and Molton Brown toiletries. Contemporary outdoor hot tubs offer an extra treat beneath the forest canopy, on the decking of all lodges. Guests can explore acres of beautiful countryside around The Sherwood Hideaway on foot or bike. For a change of scene, a little further afield there's the Sherwood Forest visitor centre, Rufford Golf Club, Ollerton Watermill and Clumber Park (National Trust) where bike hire is available. The many other attractions of Nottinghamshire are within a leisurely driving distance. Close at hand is Thoresby Hall Hotel, where guests can enjoy professional spa pampering and a sanarium at a discounted rate. And if guests are feeling too relaxed even to enjoy the splendid lodge kitchens to create their own meals, the fine dining restaurant in the hotel is an easy alternative. Thoresby Park also boasts its own art gallery and Victorian Courtyard with craft and boutique shops, military museum and cafe - the perfect place for a relaxed browse. ... more less