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“Avoid disappointment and beware of false Web-bookings”

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The Sherwood Hideaway
Certificate of Excellence
London
Level Contributor
147 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
“Avoid disappointment and beware of false Web-bookings”
Reviewed 29 February 2012

We booked a rustic VIP cabin for a long weekend based upon Tripadvisor comments and feedback. 2 days prior to arrival we were notified that the booking was erroneous - the website should not have allowed us to book as the cabins are not yet available for rental, however, the payment side of things seems to work very well indeed, as payment by credit card was immediate.

Unfortunately, the refund will not be immediate, in fact we have just been told the ubiquitous "cheque is in the post".

Result: After all our arrangements have been made and paid for, holiday booked from work, etc. we are left high and dry with nowhere to go at such late notice and without the funds to rebook elsewhere even if we wanted to.

Despite what appeared to be a sincere apology from a representative whose fault of course it was not as he was not the person mentioned on the booking confirmation, what is the most annoying of all is the complete lack of customer service and professionalism one would expect from this resort. No attempt at all to find alternative accommodation or to offer a solution, just excuses.

A big thumbs down, and I really hope that if you do make an online booking that you do not experience such disgraceful service.

Room Tip: Make sure they are available if you book online
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Stayed February 2012, travelled as a couple
Helpful?
3 Thank HeatherMegaMauriFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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239 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Any
English first
Manchester, United Kingdom
Level Contributor
99 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 31 January 2012

I believe in balanced honest reviews, so with that in mind - the pros first.

The lodges are down a very cute dirt track, secured with an electronic gate and at night are very peaceful.

Checkin was painless, with the exception of the mix up and our lodge being given to another party in error (quickly fixed though, a credit to Chris!)

The hot tubs are brilliant, maintained daily around lunchtime so nobody is in your way or tinkering whilst you're trying to relax!

The rooms are very comfortable and we had no trouble settling in for the 4 night stay. The beds are amazingly soft and warm with the duck & down egyptian bedding.

The locality of the bike/walk trails and local attractions like Newark air museum were an added and unplanned bonus.

That said, however - the lodge was let down by a few very tiny (yet annoying) faults. Bathroom handle constantly came off and was obviously a long term fault, owing to the holes in the door.

The toilet was also faulty, constantly filling when flushed - not too bad during the day, but a sleep breaker at night.

The showers, as mentioned by others, are poorly designed - there's no way to not flood the floor when you use them.

With all of the above considered, I would visit again - not in high season though as I can't justify the expense.

If you want a peaceful, chilled retreat, this is the place for you.

Room Tip: Lodges closer to the bike trail entrance are definitely more peaceful/more secluded, lodges closer t...
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  • Stayed October 2011, travelled with friends
    • Value
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    • Sleep Quality
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    • Service
Helpful?
1 Thank Eshrules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 January 2012

Me and my Boyfriend stayed here for a long weekend and we couldnt of asked for it to be any better! lodges are beautiful and spotless, hot tub was perfect and we didnt see a sole the whole weekend, which is what we wanted. Would definately return!

Room Tip: Have a lodge with a hot tub.
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Samantha9017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 December 2011

We spent a long weekend at Sherwood Hideaway in early November and it was a perfect weekend away, you couldn't ask for much more!
From the easy train ride out of London being only 1hr30mins, to the warm reception we got on site - a map for the walks from the site, information on the nearby Hotel with spa/restuarants/etc to a bucket of wood for the log chimney.
We walked into luxury - even chandeliers in the bedroom! A free bottle of wine and chocolates on arrival along with Molton Brown products add that little touch... and the hot tub was definitely the highlight of the trip!
We ordered a Tesco delivery which is a great idea and one night we even ordered Chinese takeaway from the book in the cabin - perfect! We barely had to leave...
I would highly recommend a week / weekend here - in the heart of Sherwood Forest it's ideal!

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank littleniz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burgess Hill, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 November 2011

I have just returned from a very enjoyable 5 day break at the Sherwood Hideaway Lodges. We checked in at 4pm and were given a warm welcome by Chris. The reception is open from 9am-1pm and 2-5pm but Chris advised us that he lives on site and gave us his mobile number should we need to contact him outside these hours.

We had booked a traditional 2 bedroom lodge with private hot tub. I was expecting a high standard after reading the brochure and looking on the website and I was not disappointed. The Lodge was spacious and very clean with nice touches like the welcome pack including wine and chocolates and Molton Brown Toiletries. The kitchen was well equipped, the beds were very comfy with the added luxury of Egyptian Cotton sheets, the showers were powerful and there was always plenty of hot water. The panel heaters in the rooms worked really well and even in November the lodge was always lovely and warm.

The park is very quiet with lovely country views. There are walks and cycle routes on your doorstop and you can hire bikes from reception. There are details in the lodges on places to visit in the area and recommendations for pubs, restaurants and local takeaways. As it is on the Thoresby Estate you are able to use the facilities at the Thoresby Hall Hotel with discounted rates to Hideaway guests. We pre booked a Twilight Session at the Spa and I would thoroughly recommend this. I think most of the hotel's guests use the spa in the day so it was very quiet in the evening. There are lots of facilities. Pool, sauna, jacuzzi, ice cave, aromatherapy room, hammam, hydro therapy pool, foot spa. We spent two and a half hours there and I thought it was really good value at £25 per person.

The reason for our break was just to relax and unwind from our busy lives at home and at the Sherwood Lodges we were able to do just that. I would definitely recommend it to people looking for that type of break. I have nothing negative to say about my experience and I only hope it is not too long before I can return.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Som123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 November 2011

Stayed in a 2 bed lodge this weekend. As the name suggests, it is the perfect hideaway. I agree with all the comments here, it is best for a quiet, relaxing break. If you have children, take something to keep them occupied (bike or scooter etc.) Highly recommended, friendly, helpful staff, a lovely weekend.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OneTun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derbyshire
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 August 2011

Booked two lodges at last minute with a decent discount. The site is located in the corner of an old army training camp formerly known as Proteus Camp. Only a few of the old buildings remain from the camp, some have been left standing due to bats roosting there. Another set are still there and look like old large nissen huts. From our lodge we could see the buildings off in the distance over the now open area where the army buildings used to stand. This does not distract at all from the view which was very pleasant out towards the forest. Other lodges have views over small fields towards the extensive forests that surround the park.
The park has approx 12-15 lodges currently and it is evident that roads and hardstandings have been created in a fenced off area of the park ready for further expansion. At the time of our visit there was no building/construction work ongoing, the site was very peaceful. On site facilities are limited to the reception area. Reception staff were very pleasant and helpful and a member of staff lives on site 24x7 with mobile contact details posted on the reception door if he is required out of hours.There are no play areas for children at the moment.
The lodges were very well appointed, we had 2, 2 bed lodges in our party. A box of chocs and bottle of wine was on the kitchen table on arrival. A big settee and chair in the living room were nice and comfy. The kitchen was well equiped with all mod cons, however there was a lack of storage space for all the food we took. Not a major issue but meant we had to fill the work surfaces with stuff. There was only a TV in the lounge, none in the bedrooms. One bedroom had an ensuite toilet and a deluge shower in the bedroom itself with a glass screen around. This looked very nice but water ended up overflowing out of the fancy stone shower base onto the bedroom floor. Not a big issue but it needed mopping up after you'd had your shower. It would have been nice to have blinds in the family bathroom and ensuite toilet as neighbouring lodges could see what you were up to to some degree, although the window was at head/shoulder level. Extensive Molton Brown toiletries were provided in the bathrooms.
Outside was a generous enclosed veranda safe for kids with a huge parasol/umbrella that folded out as and when required. Excellent patio furniture was provided with 4 seats and a large table all stored under a single cover so it was all nice and clean. Very nice to sit out in the sun and in the evening with a glass of vino. A barbecue was also provided. Our lodge did not have a hot tub but several lodges did.
Car parking was right outside the lodge so access was easy, no queueing for ages like at Centerparcs. The grounds surrounding the lodges were a little uneven and not suitable for a kickabout with the kids but we were assured this was being dealt with.
The walks in the forest surrounding the park are extensive and very quiet, there are bridleways, paths, some roads previously used by the army, now closed off to the public with no traffic. forest tracks. Plenty of walking to do. Thoresby Hall is a walk away through the woods but we didnt venture that far.
Providing other guests are quiet the site is very peaceful, at night it is pitch black out in the middle of the forest except for the light from the lodges.
Rufford Park is just down the road and is a nice place to visit. Ollerton has a Tesco where you can stock up on food and drink, there are takeways locally with details in the Guest Guide provided in the lodge.
This is a new site this year and is still work in progress but we didnt see any development work during our stay. Everything is very new, clean and tidy. All in all a very enjoyable and relaxing stay in very nice accomodation on a nice small site. Definitely recommended if you want to relax and unwind. Not so good if you want the Center Parcs experience with 900 other villa guests, which is just down the road.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank jp233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Sherwood Hideaway

Property: The Sherwood Hideaway
Address: Blythe Road | Newark, Ollerton NG22 9EB, England
Region: United Kingdom > England > Nottinghamshire > Ollerton
Amenities:
Free Parking
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Ollerton
Official Description (provided by the hotel):
The Sherwood Hideaway is a collection of 24 luxurious cedar lodges nestled deep in the Sherwood Forest. Five different styles of two and three double-bedroom lodges boast beautifully appointed state of the art kitchens, wood-burning stoves, flat screen TV, DVD, CD and iPod entertainment facilities, Porcellanosa bathrooms and Molton Brown toiletries. Contemporary outdoor hot tubs offer an extra treat beneath the forest canopy, on the decking of all lodges. Guests can explore acres of beautiful countryside around The Sherwood Hideaway on foot or bike. For a change of scene, a little further afield there's the Sherwood Forest visitor centre, Rufford Golf Club, Ollerton Watermill and Clumber Park (National Trust) where bike hire is available. The many other attractions of Nottinghamshire are within a leisurely driving distance. Close at hand is Thoresby Hall Hotel, where guests can enjoy professional spa pampering and a sanarium at a discounted rate. And if guests are feeling too relaxed even to enjoy the splendid lodge kitchens to create their own meals, the fine dining restaurant in the hotel is an easy alternative. Thoresby Park also boasts its own art gallery and Victorian Courtyard with craft and boutique shops, military museum and cafe - the perfect place for a relaxed browse. ... more   less 

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