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“Great hotel - "Interesting" location”

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Hilton Paris La Defense
Ranked #5 of 41 Hotels in La Defense
Des Moines, Iowa
Level Contributor
345 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Great hotel - "Interesting" location”
4 of 5 bubbles Reviewed 17 March 2012

This hotel is wonderful, beautiful, comfortable, quiet, and has an international staff that could not have been more helpful. Rooms are huge, beds are lovely, bathrooms are totally updated even with a deep bathtub. If I could take this hotel and put it inside Paris it would be perfect. The location, while interesting, is a 20 minute Metro ride into the city. Not awful, but not exactly like walking out the door into a Parisian neighborhood. The tall buildings in this business district are something to see...architecture is wonderful and so unlike Paris. There are numerous sculptures in La Defense to see and the Grande Arche is another very interesting sight.
There is a mall attached to the hotel with shops I do not know in the U.S. as well as a nice Monoprix grocery store and even a Health Food grocery. Unfortunately, the mall closes at 8 p.m.
Also, be aware that the windows in the room, while large, overlook sort of an atriem area. No noise, but no outdoor lighting either.
I do recommend this hotel but know that you are not "in" Paris. If that is important to you, stay elsewhere. When you head back from Paris in the evening, it will be quiet in La Defense.

Room Tip: The newly renovated rooms are lovely however they never do get very cool. Temps are warm in the roo...
See more room tips
  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank auvoir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, 9 April 2012
Dear auvoir,

I would like to thank you very much for your positive feedback regarding your recent stay with us. Despite our hotel location, we are very pleased to hear that you enjoyed your visit.

Further to your comment regarding the air conditioning in your room, on a future visit, please do contact our reception team, they will be happy to assist you.

We look forward to welcoming you back here at the Hilton Paris La Défense.

Sincerely yours,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (155)
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English first
Rhondda
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 12 March 2012

I stayed at the Hilton La Defense on my Honey Moon trip to Paris. The location of the hotel is at the Grande Arche the Business district of Paris is very good its not smack bang in the center of Paris but around 3 Metro stops from the Chans A Lise, which is very convenient as the metro entrance is literally outside the door of the hotel.

The Hotel is situated within the walls of a shopping center with no external windows (which is a bit odd). the decor of the hotel is based around different shades of orange which is very nice, there is an onsite restaurant and bar which serves Delicious cocktails. The breakfast buffet provided both european and English items and was very good.. The room was of very good standard providing a a flat screen TV and the usual amenities.

The Service of the Hotel is outstanding everyone speaking English and very helpful at all times. Upon arriving in our room we received a knock at the door and it was a complimentary bottle of Heidsieck champagne (Around £100 a bottle) and chocolates. This was a wonderful touch as it was our Honeymoon.

Will be back very very good hotel!

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gavlaa12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, 14 March 2012
Dear gavlaa12,

All team join me to thank you for your kind comments. Indeed, we are very pleased to hear that everybody here participated in making a memorable experience for such a great and important occasion for you.

We all do look forward to welcoming you back soon at the Hilton Paris La Défense.

Sincerely yours,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
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Edinburgh, United Kingdom
Level Contributor
78 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 11 March 2012

This is a very nice hotel. Even upgraded us to relaxation room for £20 extra. Very friendly staff. Fully recommend this hotel.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harish_1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, 14 March 2012
Dear Harish_1973,

I sincerely thank you for having taken the time to complete an on-line guest survey following your stay with us.

We are happy to hear you liked our Relaxation room and that our team met your expectations.

We do look forward to welcoming you back in our hotel!

Sincerely yours,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 8 March 2012

We stayed at the Hilton La Defense on a short notice trip to Paris. The train takes you directly to the Hotel, just up the steps from the station at La Defense. The service was wonderful, they desk staff spoke english and was helpful in providing information on the subway and trains. The breakfast buffet provided both european and american items and was very good. The croissants were to die for, caution, don't eat too many... the melt in your mouth. The american style room was great providing a powerful hair dryer and the usual amenities. Only a 20 minute subway ride to the Louvre.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roxmpls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, 14 March 2012
Dear Roxmpls,

Thank you very much for your very positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your visit. We thrive on our guests' satisfaction and your comments are a great encouragement to both the Management and Staff. Our Chef was pleased to see that his croissants were to your satisfaction.

Dear Roxmpls, we all look forward to welcoming you back when you next require accommodation in town.

Sincerely yours,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
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Larbert, United Kingdom
Level Contributor
100 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 7 March 2012

I stayed here prior to a conference at CNIT.

The room was massive and well decorated with a fine bathroom.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hopstepper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, 14 March 2012
Dear Hopstepper,

Thank you very much for your comments following your stay with us in November. All our Guests’ feedback is extremely important to us and we appreciate your participation.

Further to your note about our room rate, please note that indeed the month of November was a busy period for our hotel with very high demand. Therefore our rates were higher than usual.
For a future stay in Paris, do not hesitate to contact us directly at parisladefense.reservations@hilton.com.

Sincerely yours,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hyderabad, India
Level Contributor
69 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed 3 March 2012

Paris was better then what I heard about.too romantic place but unfortunately the hotel Hilton paris la defance I choose because of brand Hilton & hotels locationAl advantage,it's got metro from the same block & has a mall in the same block,but the hotel doesn't have a warmth in hospitality & was under repair & renovation work creating disturbances.at a star hotel we expect our baggages to be handled by their staff to the lobby from the door , wherein we had to do the same.our few stuff were missing & when we informed to reception they got some from house keeping & still some missing.rooms are average.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suniltitan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, 7 March 2012
Dear Suniltitan,

First of all, I would like to thank you for having chosen our hotel for your stay in Paris.

It is with regret that I take note that your experience at our property was not to your expectations, for which I sincerely apologise. Indeed, at all times, we strive to exceed Guest expectations.

Further to any disturbance caused by our rooms works, kindly note that these will finish very soon now.

I have also observed your remark regarding our luggage service and would like to assure you that this is indeed unacceptable. Rest assured that this is discussed with our Front Office Manager in order to take corrective actions.

At last, I understand that you left our property without several belongings. I would be most appreciative if you could contact us in order to check again with our Housekeeping department.

Looking forward to hearing from you soon, I remain at your disposal for any further assistance you may need.

Sincerely yours,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
Report response as inappropriate
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London, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 29 February 2012

I came to the Hilton with my dad who was on business. The hotel was very nice and the staff were very friendly (by french standards! :D) and helpful being that it was my first time in Paris. The breakfast was AMAZING. Scrambled eggs were to die for!

The time I was there though, there was some issue with the heating. I tried turning the heat off in our room but it just wouldnt cool down. It was too warm. The second I entered the hotel room i started sweating. Eventually my dad called down to see if they could fix it or if they could send up a fan. There were no more fans and they couldn't do anything about the heating. I wasn't 100% sure why, but it was unbearable. I just wanted to leave the room it was too warm...Not a good experience. The last night, my dad woke up early and i slept in and had breakfast and checked out. Everything was to be taken care of, I just had to hand in my keys but they told me that I had to pay for breakfast which i had been told I didnt have to. But they told I had to, so I did. In the end, they were wrong and my dad called and complained.

Regardless, nice hotel, friendly staff and the best breakfast ever!!!!

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emily Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephaneMercier, General Manager at Hilton Paris La Defense, responded to this review, 7 March 2012
Dear Emily Z,

I would like to thank you for your feedback following your recent stay with us. I am pleased to hear that you particularly did enjoy our breakfast and our team.

I have also well noted your comment regarding the inconvenience encountered in your room with the air conditioning, for which I sincerely apologize. As you have certainly noticed, our hotel is presently under room refurbishment and we face an unfortunate issue with the air conditioning preventing its good functioning in several rooms. Our workers are currently repairing the system.

Dear Emily Z, despite the above, all team look forward to welcoming you back a the hotel. In the meantime, I remain at your disposal should you require any additional information.

Sincerely yours,

Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Paris La Defense

Property: Hilton Paris La Defense
Address: 2 Place de la Defense | Le CNIT - BP 210, 92053, La Defense, France
Phone Number:
Region: France > Ile-de-France > Hauts-de-Seine > La Defense
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in La Defense
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Paris La Defense 4*
Number of rooms: 148
Reservation Options:
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Also Known As:
Hilton Paris La Defense Hotel La Defense
Hilton International Paris
Paris Hilton

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