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“Very Nice”
Review of Grand Hyatt Muscat

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Grand Hyatt Muscat
Ranked #12 of 60 Hotels in Muscat
Certificate of Excellence
Reviewed 31 March 2012

Great hotel, I have been here on business and pleasure very nice indeed. Staff were great, will go back

  • Stayed: November 2011, travelled on business
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Thank claire_marshall34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,053 - 1,059 of 1,481 reviews

Reviewed 29 March 2012

Though the hotel lobby is very pleaseant but this hotel has structured problems. The rooms layout is strange as if it was designed to waste your time seeking your way. The reception is a place for trainees that never learn. I stayed twice in a long interval of time but i had the same bad reception. I payed for a Club room and receved a different lower quality room because they have sold all the club rooms. I had to accept it since it is late at night and it is not easy to shift to other hotel. In the morning i made a complaint to the management, which responded positively.

Room Tip: I do not recommend this hotel...
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  • Stayed: March 2012, travelled on business
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Thank FAHADalahmadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2012

As you would expect this is a very comfortable hotel with great staff. They upgraded us to a Grand Club room so we had use of the Club lounge which does a great happy hour every evening with canapes. Lovely location right by the beach.

We only ate in the hotel's poolside restaurant which was very average. Hotel gets very busy so if you are after a more tranquil experience then this is not it.

It is a short taxi ride away from the old town and Souk.

  • Stayed: March 2012, travelled as a couple
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1  Thank tinkers234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2012

A stunning and individual hotel in terms of design Like a horseshoe opening up onto gardens and large pool area that then leads down to miles of sandy beach (every inch of which is filled by makeshift football pitches and not so impromptu matches by evening. The rooms are large but make sure you get one facing into the pool and garden area. It is I suspect predominantly occupied by business people (and prices which are high anyway in Oman, match the clientele) but makes a fine destination note for the tourist. There is WiFi though out (just upgraded at about £6/day extra - always an irritation and hence VG rather than excellent rating. Excellent food in a variety of restaurants. It does not have a personal feel - for that the much more elegant and less brash Chedi up the road would be the place to stay.

  • Stayed: February 2012, travelled on business
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1  Thank nickcambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2012

I stayed for a few nights at the Grand Hyatt in Muscat and I must make clear that the place could well be a scene from 1001 nights: grand design with oriental decorations and ornaments, and a reception area worthy of a palace. The hotel is in a push district of Muscat and is occupies a huge seafront area.
The pool area is fantastic, and the breakfast was very good, what more if you have it on the pool and garden side you are in for a treat- I woke up earlier than usual just to indulge on the sun light, my coffee and the serene atmosphere.
There is a workout area and several restaurants: one thing now, when you travel to Muscat and you stay at one of its top hotels, do not count the money, because this hotel is expensive and so are the services and the restaurants here.
I tried all the restaurants and was happy with the quality of the food, however the service in the Italian restaurant left a lot to be desired- stressed out staff that occasionally vented unpleasant vibes at customers.
The outdoors restaurant adjacent to the night club is very good and has a very nice atmosphere- strongly recommended. I recommend the bar actually as well.
The glitches I mention in my headline are : lack of wifi (except for in certain areas of the hotel), and the room I was in was really far from the main hotel area, and happened to be on the garden/pool level with a door that opened to an almost open area outside the hotel premise. I know that Muscat is a very safe city, but at the beginning I found the idea uncomfortable.
The service is good, but not "wow", and every once and now you will get an unfriendly receptionist, but in general the staff is nice.

  • Stayed: May 2011, travelled on business
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Thank Flying M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2012

One of the most beautiful, class, comfortable hotels I have ever stayed in. The food was always outstanding. Staff very friendly. Best hotel rooms ever! I have not one bad word to say about this hotel. Love it, love it, love it!

Room Tip: All excellent.
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  • Stayed: March 2011, travelled with family
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Thank Debbie642
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2012

A completely breathtaking resort. The reception staff were so very friendly and when we presented our TripAdvisor coupon for a free upgrade, we were upgraded from a room with a view, to a club room with a completely unobstructed view of the gulf. The staff were so kind, everyone knew our names.

Our upgraded room was phenomenal! A very large, spacious room, with an espresso machine, fresh fruit, and a lot of water. The Club Access was also great because it came with breakfast in the morning, tea/coffee throughout the day, and drinks and appetizers at night. The pool area was lovely. The beach was very easily accessible. The hotel is about a 20 minute taxi ride to the airport and the staff always asked if we had enough cash with us.

The attention to detail from the staff is what I found made the experience memorable. Though it is pricey, it is worth every penny if you plan on spending time in the resort.

  • Stayed: February 2012, travelled as a couple
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1  Thank ManishaKV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Muscat

Address: Shatti Al Qurum | Diplomatic District, Muscat 113, Oman
Region: Oman > Muscat Governorate > Muscat
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Business Hotel in Muscat
#5 On the Beach Hotel in Muscat
#7 Romantic Hotel in Muscat
#12 Luxury Hotel in Muscat
Price Range: $247 - $634 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Muscat 5*
Number of rooms: 280
Official Description (provided by the hotel):
Grand Hyatt Muscat is a 5 star hotel situated on a pristine stretch of beach in the capital of the Sultanate of Oman and is a striking illustration of Arabian architecture. Located in the heart of the diplomatic district of the city in Shatti Al Qurm, majestic surroundings and traditional Omani hospitality combine for a truly unforgettable stay. Grand Hyatt Muscat is perfect for both business and leisure pursuits, and is one of the largest and most opulent luxury hotels Muscat has to offer, with 280 stylishly appointed rooms & suites. The property has exceptional recreational facilities and numerous meeting and banquet spaces which cater to a wide range of events and business requirements. Guests can choose from a variety of award winning restaurants, bars and lounges including Grand Hyatt Muscat’s signature restaurant, Tuscany Italian restaurant, the Rooftop Grill House and Muscat’s premier night club Copacabana. ... more   less 
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Also Known As:
Grand Hyatt Muscat Hotel Muscat
Muscat Grand Hyatt
Hyatt Muscat
Muscat Hyatt

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