Stayed at The Radisson Blu, Muscat for two nights in April. At check-in I was invited to upgrade to a business room for an extra payment of OR20 per night which I accepted. Unfashionable as it is, I had requested a smoking room but this was not available on arrival and I was told that I would be notified when one became available. This did not happen but the second night I repeated the request and was given the room after a very unpleasant conversation at reception. The person dealing with the request was confrontational, downright rude but clearly stressed and left alone to deal with the problem; there was no other staff to assist although assistance was provided with baggage.
I was alone at Al Tajin restaurant for surf and turf when I was verbally assaulted by a female guest at an adjacent table for objecting to frozen lobster being defrosted under a water tap. The F&B manager, new to the post, was helpful in resolving the problem but not before the said guest continued her tirade into the lobby before being placated by the security staff. Perhaps a rethink on the generous beverage offer should be addressed at Al Tajin.
So far sounds like "a grumpy old man" but both of these incidents should not have happened in a well run establishment and certainly would not have happened at The Radisson Blu on Dubai Creek which is far superior in every respect, including price and which was the reason for my choice in Muscat.
On the plus side, the rooms are comfortable and clean. The room design is a formula applied to hotels with a 3 to 4 star rating but acceptable for functionality and ease of maintenance.
The breakfast buffet is excellent with very attentive staff and O'Malley's is a welcome addition serving good food with a limited menu but great atmosphere. Declan is engaging and it it good to see Irish staff in an Irish pub/restaurant.
Overall, this hotel is acceptable for what it is but falls far short of a 5 star rating considering the alternatives in Muscat which are 5 star. While staff in various area were professional and attentive this lacked consistency overall.
Checkin and ckeckout were friendly and helpful and this is where the hotel experience is often generated.
The Tripadvisor rating goes from "average" to "very good" and perhaps a "good" rating should be included which would apply to some of the "very good" ratings attached.
- Official Description (provided by the hotel):
- Hotel in Muscat is minutes from city centre and airport The Radisson Blu Hotel, Muscat is ideally situated by Shatti Al Qurum, the diplomatic and commercial hub of this capital city. This Muscat hotel, located in the city centre, is just minutes from nearby businesses like Worley Parsons. Guests feel at home in 153 guest room and suites that boast amenities like cable television, Free high-speed Internet access and mini bar. Six delicious restaurants and bars are conveniently located on the hotel premises, including Olivos Restaurant & Terrace, which offers all-day dining, and the Grind Floor, the main floor coffee shop. Visitors can relax at the exclusive Fontana Health Club, featuring a gym, sauna, swimming pool and spa services. Exceptional meeting and event facilities are also available at this hotel in Muscat, Oman. •Unwind at this Muscat hotel, located just 12 minutes from Seeb International Airport. •Feel at home in one of 153 stylish rooms and suites with individual climate control, cable television and premier bath products. •Stop in one of six on-site restaurants and bars, offering a wide selection of cuisines and cocktails. •Upgrade to a Business Class accommodation and take advantage of the well-equipped Business Class lounge. •Break a sweat in Fontana Health Club, which features an out-door pool, sauna and workout equipment. •Host meetings in one of five conference rooms accommodating up to 100 guests ... more less
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- Also Known As:
- Radisson Blu Hotel, Muscat Hotel Muscat
- Radisson Muscat
- Muscat Radisson