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Reviewed December 30, 2017

Now I did see a lot of hater comments here and almost canceled my booking because of them.
But I'm glad I said "... for that price what should I expect? "
Actually -- Nothing -- considering the the big bucks the other places in the surrounding are demanding.
As usual, there is place for improvement and Management should target an action plan for next year and seek for Expert advice.
So price was cheap of cheap, parking was free ,swimming pool free.
Management was friendly and doing it's best for customer satisfacion .
Room was warm ,as outside was 40 CM of snow and -10°C during the night.
If somebody is concerned about the prices in some periods ,it is because of the warming which is electrical ( very expensive for such a big place).
I would recommend an upgrade of the warming to wood pellets and a certain amount of Automation/Management , so that tourists do not leave the warming on MAX even it they are not there during the day.
The Room was clean, it had a TV .As our room was facing the mountains and the view was simply relaxing we did not feel the urge to search for WIFI or turn on the TV.
Only thing, one should give up on attaching the remote control to the wall with a chain ! Better manage the remotes or just leave them, most of us have no need for a Schenider TV remote.
Food is good quality, breakfast is simple and easy before a ski day .
They have a nice bar, a baby foot table, pro ping pong tables ( better bring your own ping pong rackets and many balls) flipper games and darts.
Besides that they organised in the evening divers events for groups with music games ant other. If you think a little ahead you can spend a very nice vacation at Mongade as you do have everything to your disposal to disconnect.
The swimming pool is clean , offers a nice advantage for kids who want a small extra besides SKI or Snow or Hiking . It is located at the entrance and there is no privacy at all, so to make peace with the shy people some partial window tint could make the difference.
Gerardmer is at about 25km away with it's ski and sleigh facilities. In winter it is advised to park your car down town and use the ski BUS to get up to the slopes, that way you avoid the 1H hassle of finding a parking place and relax instead.
Now if you do not take the restaurant option with it's tight schedule, you will have to drive a long way to get some food ,as the surroundings have almost nothing to offer in that sense .
This year during Christmas and new year only one Pizzeria was open and as for that it could not serve all of it's customers.
The workaround for that is to order and take away, and than buy your breakfast for the next day at a bakery. If you victimize yourself a little even the backer will offer you a better price.
In summer take in consideration the Lake and it's facilities as this region is rich in diversity in winter as in summmer.

Room Tip: take many 50c and 1E coins with you
  • Stayed: December 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank m a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 1, 2017

- Staff have no uniforms and not smartly dressed. You can barely tell who works there and who does not.
- Service culture: appalling. 1. We asked for a couple of extra towels to use for the pool and were refused. Towels are changed only once a week and only if you are staying for a whole week. 2. Check out is at 10 am. Check-in is at 5pm - in other hotels if you arrive earlier the receptions usually check whether your room is ready. We arrived at 2 pm and without knowing who were are and in which room we were planned to stay the receptionist greeted us by saying "you are early! Rooms are not ready!" When we checked-in at 5 pm and asked if we could have dinner there he said: "sorry it is too late. you should always inform us in the morning".
- Rooms are not cleaned during stay. It was indicated that one can find a broom and hoover on the first floor. When I went to get them there was no broom and a label on the hoover marked that there was no bag inside.
- Breakfast: low quality food.
- Premises: not well kept - only one shower head of two works in the shower room before you enter the pool. In the shower, a stone (the size of a tennis ball) fell from the corner of the wall and was left lying there for the whole time during the duration of our stay.

  • Stayed: February 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Anna U Ruben F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Groupe_Popinns, Gérant at Residence Le Mongade - Popinns, responded to this reviewResponded April 6, 2017

Dear Anna and Ruben,

We are sorry to hear that your stay in our hotel went badly.

However, we would like to answer you at your complaint :
- Uniforms will be changed within 1 month. The staff will soon receive there new "Popinns" uniforms.
- For towels : at the moment you came, there were a lot of people and we were break out of towels.
- Same for the room, Check-out and Check-in are on the same day : Saturday. If, the vacationers check out of the room a little later, the delays accumulate. In winter time, we have a lot of rooms to clean…
- What did you reserved B&B, Halfboard or Full board? If you didn't reserved anything at your reservation, you could take it at the residence directly but we needed the reservation in the morning to have a meal in the evening.
- For breakfast, we are surprised to read that you didn’t like it. We have many good returns and we offers a variable choice : sweet and salty.

We hope you will accept our apologies and hope to see you soon in our establishment.

The direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago
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Stayed: July 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile
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Stayed: July 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 2, 2018
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Stayed: September 2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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