We booked this hotel for my parents including treatments and received the confirmation from the hotel for 10 days aorund 1.200 Euro. We confirmde everything but when my parents went to the hotel the staff forced them to pay 400 Euros more. My parents didn`t speak Italian and they started to tell them a lot of staff like you should have requested another confirmation, etcc, etcc. It`s uncceptable!. The hotel ignores our letters asking them to give the explanations. Besides the siervice is bad, the room are poor, the massage is bad. So HIGLY don`t recommended!!!!!