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Reviews (636)
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Reviewed January 25, 2018

Nice hotel in an industrial area. The room was a bit outdated but comfortable. Very nice reception area and restaurant. Overall a good stay at a competitive price. Free car park gated at the back although a bit narrow and crowded.

  • Stayed: January 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank MadridUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
daniele g, Public Relations Manager at Novotel Caserta Sud, responded to this reviewResponded January 26, 2018

Dear MadridUk,
thank you for your kind review.
We are greatful for your compliments and also we took notes to your prompts because our mission is to offer the best facilities.
Looking forward to welcoming in our hotel the next time.
Best Regards,
General Manager and Staff of Novotel Caserta Sud

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 28, 2017

The fact there are only 4 stars and not five is because we stayed there with a Smartbox so the rooms were not the renovated ones. And this was the only "problem" we had. Staff was absolutely great, kind, ready to satisfy our request, a nice drink at arrival, no problem for in parking. thanks to all.
A 5 star vote for the restaurant: Massimo, Rosaria and Guglielmo were absolutely awesome!!! the dinner we had there (and it was included in the smartbox - so normally you have a very limited choice) was amazing.. Rosaria was great to arrange all for my daughter (gluten free meals) and we had a terrific experience there.. Thanks again Massimo, Rosaria and Guglielmo

Room Tip: ask for renovated rooms
  • Stayed: May 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank sarabg69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
daniele g, Guest Relations Manager at Novotel Caserta Sud, responded to this reviewResponded August 30, 2017

Dear Guest,
thank you so much for your feedback and for choosing Novotel Caserta Sud.
We will share your comments with all our Staff.
Hoping see you as soon, we send
Warm regards.
The Management and Staff of Novotel Caserta Sud

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 19, 2017

Avoid this hotel. It is not Novotel standard! Even not a 1 star! The rooms and hotel are worn out. Rooms are dirty with very uncomfortable beds (we booked a triple room but third bed was a sofa...). Service is substandard. We had a terrible noise in our room everytime somebody was excercising in the fitnessroom (so rooms are very poorly isolated). When we complained, they refused to give us another room (we were told the noise would go away when the fitness closes...). The airco was not working properly and very noisy as well. The guarded parking was not guarded at all (exit most of the time open, luckily nothing stolen from our car). Wifi did not function... Breakfast was disgusting. Novotel should sell this hotel or sack its management and replace it with more competent people! This hotel is really anti-marketing for the Novotel chain

  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Vincent D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
daniele g, Responsabile relazioni con la clientela at Novotel Caserta Sud, responded to this reviewResponded August 27, 2017

Dear mr Vincent,
good morning from Novotel Caserta Sud.
Thank you so much for chosing us and for all your comments, we really appreciate your feedback.
We will share it with all our deepartments in order to improve all kind of services.
We still apologize hoping to have another opportunity to regain your confdence.
Best regards,
The Management & staff Novotel Caserta Sud

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Reviewed July 16, 2017

This is a standard Novotel in an industrial area north of Napoli. The hotel is quite outdated – for instance I had not seen bulky TV-sets for a long some time, until I stayed at this hotel. Overall there is some visible wear & tear and though the hotel is clean, some additional maintenance should be performed to improve overall appeal of the hotel. The reception personnel is very friendly and efficient. Breakfast buffet is rather poor, with limited choice and at 15 euros per person clearly not a good value. This hotel is OK for a single night stay due to its fairly cheap price but generally I would not recommend it.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank saltacity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
daniele g, Responsabile relazioni con la clientela at Novotel Caserta Sud, responded to this reviewResponded August 27, 2017

Dear Guest,
Thank you so much for chosing us and for all your comments, we really appreciate your feedback.
We will share it with all our deepartments in order to improve all kind of services.
Soon we will act to repair all wear.
We still apologize hoping to have another opportunity to regain your confdence.
Best regards,
The Management & staff Novotel Caserta Sud

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 24, 2017

A standard Novotel but acceptable for a couple of days. It has a supermarket ,next door, which has a great selection, if you forget anything. It has a nice swimming pool. It is small but adequate. The small area around the pool is pretty with lovely flowering shrubs. The food was average at breakfast. No eggs on Sunday but Monday, they had them. Wifi was available in the reception. I couldn't get it in the bedroom.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Flo413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
daniele g, Direttore at Novotel Caserta Sud, responded to this reviewResponded July 2, 2017

Dear Flo413,
We very much appreciate your review regarding your stay at the Novotel Caserta Sud.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Looking forward to seeing at our hotel.
Best Regards,
General Manager and the Staff of Novotel Caserta Sud

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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