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1 - 6 of 465 reviews
Reviewed August 16, 2018

The Roccamare Resort is a beautiful place with pros and cons. Whether the former weigh in more than the latter depends entirely on the guest.
In our case, we were just amazed by the magnificent pine wood that surrounds the resort: the high trees and the cicadas' never-ending chirp produced an unreal atmosphere.
The clean pool and sandy beach were closed by our studio and extremely enjoyable. And, with a small child, the bar next to beach was ideal for a snack and a drink in the shadow.
However, we were extremely disappointed with the room service. To have studio cleaned every day, you are asked to pay a pricey extra (€ 50/day) which we nonetheless gladly paid in order to enjoy our break as much as possible. Well... out of 7 days spent there, we had to call the reception four times because the room hadn't been serviced!
And even when the room was cleaned, you could still find sand everywhere!
Once they forgot to put the sheet in my bed and when I complained they just handed one (meaning, help yourself!). We were also surprised that at the time of checkout no one bothered to ask whether we had enjoyed the stay, whether everything had been fine, nothing at all. They got their money and that was it.
To bad indeed as the place would deserve a second visit...!

  • Stayed: July 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank vienna_myCapital
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareOffice, Responsabile relazioni pubbliche at Roccamare Resort, responded to this reviewResponded August 20, 2018

Dear vienna_mycapital,
I would like to thank you for the time you spent to write such a precise review on us. I am happy to hear that you enjoyed your stay at Roccamare and appreciated the services the Resort offers for adults and children.
Your remarks will be taken in in account to improve our standard of service and your experience will be shared with our Room Division Manager.
Warm greetings from all of us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 28, 2017 via mobile

First facts:staff speaks english badly (even in the restaurant), we stayed in what they call "villa" and I was terrified by how old the furniture is and appliances are (surely were not done any proper repairs or changes for min.10 years), kitchen is full of ants!, holes in moscito nets on windows, breakfast was brought to us from the local supermarket (packed, in bags, so never take breakfast if u stay in villa or appartment), horrible playground for children if it can even be called so, mini club with no toys or activities, lots of old people complaining about children running and shouting (children are surely not much welcome there), recommend not to book dinners either as they dont have any fresh local fishes- at the sea! they served salmon , tuna, pasta with frozen seafood mix. Otherwise, park around the hotel is good, sea is good, pool is ok, food in Italian supermarkets is as well great. However, not comming back to this resort again.

Stayed: June 2017, travelled with family
Thank Elena K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareOffice, Responsabile relazioni con la clientela at Roccamare Resort, responded to this reviewResponded June 30, 2017

Dear Elena K,
we regret our accomodation and services didn't meet your expectations. We are pleased you enjoyed the location and the atmosphere of Roccamare Resort.
We would like just to inform you that the breakfast service was delivered by our staff working at our market and this is one of the services included in the apartment rate, as you can easily check on our website. In the last years, we renovated most of the villas and we are still working on it in order to align the product. Children are more than welcome at Roccamare and families can find here the ideal place to enjoy a relaxing vacation. Anyway, we will take good note of your remarks to always improve our standard of service. Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 13, 2016 via mobile

The good: the pool and the beach. Both amazing and mere minutes walk away. The bad: the bungalows are very dated - I got a bit of a shock at first - and the beds are not great. The restaurant is lifeless but there's plenty on offer for food in nearby Castiglione. Also, the 'basic' package means if you run out of toilet roll, they don't restock. Which is really not on as its not a cheap place. But ultimately, despite what seems like a long list of complaints, the location, along with the beach, mean I still loved it here and plan to go again.

Stayed: September 2016, travelled with family
1  Thank Fergal O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 29, 2016 via mobile

From the crystal clear water of the nearby beach, to the relaxing woods all around an overall good experience, terrible wifi connection though, and sometimes the service at the restaurant was below average.

Stayed: August 2016, travelled as a couple
Thank Alberto Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 30, 2016

If you are looking to vacation with elderly people and screaming kids, this is the place for you. We had book there associated hotel park zibellino but was not on the beach as photos showed. We requated to be upgraded to Roccamare for $100 euro more a night to then request sea view for yet another $100 euro only to be given the room for wheelchair adapted clients. The room is dated and the beds are hard. On top of that, we were above the entertainment of the hotel. Unable to enjoy our balcony view without hearing a band singing Pink Floyd and other American hits all evening, even when we came in, we could still hear the entertainment. For $400 euro a night you can do better at Punta Ala. we asked to be refunded for our second night but of course they refused. They are supposed to put us up on the 4th floor tomorrow. But this is still one of the worst hotel We have stayed at, especially for the price. It's a rip off.

Room Tip: Outdated hotel, elderly clientele
  • Stayed: June 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank PLegris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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