We made a reservation for a birthday party of my daughter and invited a number of friends. They requested us to choose a menu in advance which was a bit of inconvenience for a large party to start with. We tried to make a couple of changes before the dinner but were flexible and polite. They first said the changes are ok but then sent us a message 1.5 hours before the dinner to say that they decided to cancel the reservation. Not sure about the food but such level of service is unacceptable in the hospitality industry.
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