We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Hilton Giardini Naxos(Giardini Naxos)
US$293
US$258
Booking.com
View Deal
Certificate of Excellence
  • Pool
  • Beachfront
Hotel San Giovanni(Giardini Naxos)
US$176
US$165
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Beachfront
Diamond Naxos-Taormina(Giardini Naxos)
US$251
US$232
Booking.com
View Deal
  • Free Wifi
  • Breakfast included
Villa Felice(Giardini Naxos)
Free cancellation until 28/07
Book now, pay at stay
US$85
Booking.com
View Deal
  • Free Wifi
  • Room Service
Free cancellation until 02/08
US$88
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Hotel Palladio(Giardini Naxos)
US$194
US$173
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Villa Daphne(Giardini Naxos)
Free cancellation until 04/08
US$223
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Hotel Caesar Palace(Giardini Naxos)
Free cancellation until 29/07
US$179
US$141
Expedia.com
View Deal
  • Free Parking
  • Breakfast included
B&B Porta del Vento(Giardini Naxos)
US$111
B&B.it
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Arathena Rocks Hotel(Giardini Naxos)
Booking.com
View Deal
  • Free Parking
  • Breakfast included
Reviews (459)
Filter reviews
459 results
Traveller rating
116
170
90
46
37
Traveller type
Time of year
LanguageAll languages
More languages
116
170
90
46
37
Show reviews that mention
All reviewsprivate beachpool arealovely hotelthomas cookhotel beachrelaxing holidaythe buslarge balconyveallovely beachmount etnathe air conditioningbars and restaurantshamyogurtseaeuros
Filter
Updating list...
23 - 28 of 459 reviews
Reviewed July 22, 2017

This is our second time at the Hellenia.
Staff are ver professional and friendly.
We only stayed bed and breakfast this was good and the hotel was clear.
We have very much enjoyed it our stay both time.
Situated right of the beach it's an ideal location.
Would recommend .

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Alpharooms
1  Thank cherryh452
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 21, 2017 via mobile

We spent a week there and it is far from deserving its four stars.

Upon arrival, we were told that we got an upgrade on our room. Instead of having a standard room we got a standard room with a balcony. Nice surprise until we saw the room...

The room was of a decent size but:
- it was not clean - stains on the sheets, dust;
- the bathroom smelled terrible and was not clean either. On our first day, we even took a shower with our flip flops on. We actually did a test of making the floor dirty to check whether the cleaning ladies would clean it but it remained dirty until the end of our stay;
- it really needs to be refurbished. The furniture is old fashioned and used;
- the mattress and pillows were probably used for the first time 5 years ago at least. Very uncomfortable.

As to the hotel itself, it looks nice from outside. The pool area is nice though the swimming pool is far too small for a hotel of that size. You need to pay 10 euro to get a sunbed on the beach. 5 euro extra if you want an umbrella.

The food is okay but the waiters are not organised. It can take time to be served. Breakfast comes in a buffet (limited choice compared to other four stars hotels). However the dinner is a la carte.

I do not recommend this hotel if you expect the service of a four stars hotel. This one does not deserve more than 2.

Stayed: July 2017, travelled as a couple
1  Thank Mel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 20, 2017

The location of the hotel is excellent. Nearby is the bus station for Taormina, Catania and other beautiful Sicilian destinations. The supermarket, across the hotel, is very well supplied. The hotel beach is beautiful and clean, but the set of 2 sunbeds and sun umbrella are 15 Euro, too expensive.
The hotel has all the predispositions to be a 4-star hotel but need to be better organized.
Buffet breakfast is acceptable. Dinner is ‘a la card’ with an incredibly stupid procedure, so it lasts for at least 2 hours every night, mostly spent waiting the next meal due to incompetence and poor organization of waiters and support staff. The portions are small and the food is tasteless, but desserts are perfect.
Room service is, opposed to restaurant service, excellent.
Because of good location I will always recommend this hotel, but only for bed and breakfast.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Worldtreveler1404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 14, 2017

Never wrote a review before, but this may help someone thinking of booking this hotel. My husband and I have visited different parts of Italy for over 12 years, and have always had a good hotel. But this hotel was a big disappointment to us. We are very easy to please, just like a nice hotel and nice staff. I looked at trip adviser before I booked it I saw bad reviews, but taught it can't be that bad. It was, Couldn't get sun beds at pool, when down before 8 in the morning towels on them all, sat on chairs for hours, half sun beds not used, lots of people complained. The staff at the desk so unhelpful another couple and ourselves asked to speak to manager she was so rude . We were all told that they have sun beds on beach we could hire for 15 euro a day, we told her we had paid nearly 4,000 euro for 2 weeks holidays , told her 30 sun beds for the hotel was not enough, they didn't care. The best staff in the hotel were the cleaning ladies, so friendly ,a smile and a hello every day. They should teach the desk staff how to treat customers. Will never ever be back at this hotel.

Room Tip: One with sea view
  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Service
2  Thank mags43212017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 11, 2017

Just back from stay at this hotel - very hot 2 weeks and not enough sunbeds - actually counted 32 sunbeds by the pool for a full hotel!!! No shade by the pool at all, the few umbrellas that were available we were not allowed use in the smallest breeze. Spare sunbeds were moved to the beach at a cost of €15 a day. When we confronted the manager about the lack of sunbeds, she was most unhelpful and offered no recourse - her attitude was take it or leave it. Food in the restaurant was well below 4 star standard. On the last day, our flight was late in the evening and no room was made available to shower or even change our clothes and our cases were left in in a unsecured room. We wouldn't recommend this hotel at all - we will have been in touch with our agent to lodge a complaint through them also. 4 star price for a 2 star service

  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Elaine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews