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“Hellenia Hotel”

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Hellenia Yachting Hotel
Ranked #25 of 38 Hotels in Giardini Naxos
Reviewed 28 July 2017

Lovely quiet hotel - Excellent location - we went Bed and Breakfast and there are excellent restaurants within walking distance. The Strip in Giardini Naxon is a very short walk and this is lovely in the evenings. Pool area at the pool is really lovely and location to the beach was perfect 2 minutes to the beach. Spectular view of Mount Etna. Lovely area. Staff really friendly thank you to Giovanni, Giuseppe and Alezandro for making our stay really excellent - Service excellent. (Mary and Kevin Ireland)

Room Tip: As for room with balcony and sea view.
  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank marymcpeake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 13 of 420 reviews

Reviewed 22 July 2017

This is our second time at the Hellenia.
Staff are ver professional and friendly.
We only stayed bed and breakfast this was good and the hotel was clear.
We have very much enjoyed it our stay both time.
Situated right of the beach it's an ideal location.
Would recommend .

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Alpharooms
Thank cherryh452
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2017 via mobile

We spent a week there and it is far from deserving its four stars.

Upon arrival, we were told that we got an upgrade on our room. Instead of having a standard room we got a standard room with a balcony. Nice surprise until we saw the room...

The room was of a decent size but:
- it was not clean - stains on the sheets, dust;
- the bathroom smelled terrible and was not clean either. On our first day, we even took a shower with our flip flops on. We actually did a test of making the floor dirty to check whether the cleaning ladies would clean it but it remained dirty until the end of our stay;
- it really needs to be refurbished. The furniture is old fashioned and used;
- the mattress and pillows were probably used for the first time 5 years ago at least. Very uncomfortable.

As to the hotel itself, it looks nice from outside. The pool area is nice though the swimming pool is far too small for a hotel of that size. You need to pay 10 euro to get a sunbed on the beach. 5 euro extra if you want an umbrella.

The food is okay but the waiters are not organised. It can take time to be served. Breakfast comes in a buffet (limited choice compared to other four stars hotels). However the dinner is a la carte.

I do not recommend this hotel if you expect the service of a four stars hotel. This one does not deserve more than 2.

Stayed: July 2017, travelled as a couple
Thank Mel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2017

The location of the hotel is excellent. Nearby is the bus station for Taormina, Catania and other beautiful Sicilian destinations. The supermarket, across the hotel, is very well supplied. The hotel beach is beautiful and clean, but the set of 2 sunbeds and sun umbrella are 15 Euro, too expensive.
The hotel has all the predispositions to be a 4-star hotel but need to be better organized.
Buffet breakfast is acceptable. Dinner is ‘a la card’ with an incredibly stupid procedure, so it lasts for at least 2 hours every night, mostly spent waiting the next meal due to incompetence and poor organization of waiters and support staff. The portions are small and the food is tasteless, but desserts are perfect.
Room service is, opposed to restaurant service, excellent.
Because of good location I will always recommend this hotel, but only for bed and breakfast.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Worldtreveler1404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2017

Never wrote a review before, but this may help someone thinking of booking this hotel. My husband and I have visited different parts of Italy for over 12 years, and have always had a good hotel. But this hotel was a big disappointment to us. We are very easy to please, just like a nice hotel and nice staff. I looked at trip adviser before I booked it I saw bad reviews, but taught it can't be that bad. It was, Couldn't get sun beds at pool, when down before 8 in the morning towels on them all, sat on chairs for hours, half sun beds not used, lots of people complained. The staff at the desk so unhelpful another couple and ourselves asked to speak to manager she was so rude . We were all told that they have sun beds on beach we could hire for 15 euro a day, we told her we had paid nearly 4,000 euro for 2 weeks holidays , told her 30 sun beds for the hotel was not enough, they didn't care. The best staff in the hotel were the cleaning ladies, so friendly ,a smile and a hello every day. They should teach the desk staff how to treat customers. Will never ever be back at this hotel.

Room Tip: One with sea view
  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Service
2  Thank mags43212017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2017

Just back from stay at this hotel - very hot 2 weeks and not enough sunbeds - actually counted 32 sunbeds by the pool for a full hotel!!! No shade by the pool at all, the few umbrellas that were available we were not allowed use in the smallest breeze. Spare sunbeds were moved to the beach at a cost of €15 a day. When we confronted the manager about the lack of sunbeds, she was most unhelpful and offered no recourse - her attitude was take it or leave it. Food in the restaurant was well below 4 star standard. On the last day, our flight was late in the evening and no room was made available to shower or even change our clothes and our cases were left in in a unsecured room. We wouldn't recommend this hotel at all - we will have been in touch with our agent to lodge a complaint through them also. 4 star price for a 2 star service

  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Elaine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2017 via mobile

The room next to Storage of goods where is not possible to sleep after 8.00 .
Sunbeds full at 9.00 reserved with towells even there is not One person at the pool. Receptionist for this did say, throw somebodys stuff who is not there away. Great solution i should be quest not menager....
Breakfast somewhere between two and 3 star hotel...

Stayed: July 2017, travelled with family
2  Thank František Š
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hellenia Yachting Hotel

Address: Via Jannuzzo 41, 98035 Giardini Naxos, Sicily, Italy
Region: Italy > Sicily > Province of Messina > Giardini Naxos
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Giardini Naxos
Price Range: $133 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hellenia Yachting Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
Giardini Naxos, first Greek colony in Sicily, holds a wide archaelogical site with its relating Museum. Few landscapes embrace the most typical beauties of Sicily as Giardini Naxos, cradle of ancient mediterranean civilizations and avant-garde turistic resort in Southern Italy. In the middle between Messina and Catania, only 5 km from Taormina, Giardini Naxos is at less than one hour drive from Fontanarossa Airport in Catania. ... more   less 
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Also Known As:
Hellenia Yachting Giardini Naxos
Hellenia Yachting Hotel Giardini Naxos, Sicily, Italy

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