Arrived on the 5th of September for an eleven night stay. The hotel is situated just outside of Malcesine about a 15 minute walk to the town centre. Which suited my mother and I just fine as we wanted to be near Malcesine but not right in it. The room, a little small but big enough, was on the side of the hotel with a balcony view of both the lake and mountains and away from traffic noise. The shower was on the small side and there was a problem with the air con not running at its most efficient setting, but neither of these minor faults detracted from our holiday. The service in all departments was very good, the room and hotel were very clean and the dining service was very good considering the amount of guests staying. I would like to say a big THANK YOU to Alissia, Angela and Michael (apologies if I spelt your name wrong) who ran around as if their behinds were on fire they never stopped. Most importantly they did this with a smile on their faces. The food was very good well cooked, well presented and plenty of it. For the life of me I can not understand why some people had a problem with it. Perhaps they expected far too much. The same goes for the décor. Speaking as a man I found the decor quite tasteful, yes it had a feminine touch but that could be because the owner, Maria, is a woman. She has clearly tried to give the hotel a homely look and feel, and I think she has succeeded, I liked it and it did feel like a home away from home. This is NOT a 4/5 star hotel, it is a 3 star budget hotel and perhaps people need to change their expectations to match this fact. If you want perfection then spend £300/400 per person more and stay in a 4/5 hotel. Let me be clear, you get what you pay for. This is a lovely hotel, clean and quiet, with very good service in a great location. What more can you ask for at this price?
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- Also Known As:
- Hotel Cristallo Malcesine, Italy - Lake Garda