Location ***** Breathtaking and so convenient for the centre of Malcesine
Staff ***** Always really helpful, courteous, efficient and welcoming
Rooms *** Small beds, inadequate air conditioning and generally in need of refurbishment
Food ** Sadly, very poor. You can read the many TA reviews for examples of the numerous shortcomings
Over the period of our week's stay we became really attached to the Excelsior Bay Hotel and our initial feelings of disappointment soon changed to that of concern for a dear old friend who has fallen on hard times. This was almost entirely down to the staff who are so good and next only to the location, should be regarded and the hotel's most valuable asset. There is also a large luxurious open swimming pool and surrounding sun bed area.
Our overall verdict is that we really enjoyed our stay at the hotel but I am really concerned that the hotel survives largely from an older, traditional generation of clientele who are generally less internet savvy and unlikely to scrutinise customer feedback before booking or loyal repeat customers. As this is a shrinking market segment, it is so important that the management takes action now to address the food and room quality issues before the world moves on!
If so this could turn around the fortunes of what could be a thriving, popular, upmarket **** hotel!More
- Free Wifi
- Free Parking