The hotel is in an excellent location and breakfast on the terrace on a sunny day is a memorable experience. There is a good selection of food and the staff are very attentive at clearing away plates etc. This is OK as you can take your time before you get the next course (self-service). However...
At dinner the staff are very attentive at clearing away plates - this means that your next course arrives within 30 seconds of you finishing the last one - not the relaxed experience you want at dinner.
You have to choose your meal at breakfast time with no options for the started and four options for the next 2 courses, which is a bit of a nuisance. If there's nothing you fancy - hard luck. You can get a packed lunch instead of dinner if you tell the staff the previous night, when you don't know what the next night's meal will be.
One night my starter did not appear.
The 'primo piatto' was always a lot of pasta with a little sauce which contained very little meat r veg.
The secondo piatto' was meat or fish. One night I got a fillet of trout the size of a playing card! The Treccano restaurant down the path to Malcesine did a lake trout with grilled vegetables for 12.40 euros where the trout covered two thirds of a bigger plate than the one at the Excelsior Bay.
The plates were, as a rule, cold which is one of my pet hates.
The wine waiter insisted we upgraded from a normal Valpollicela to a "vintage" one - sadly this was just a tired old wine.
When it came to paying for extras (e.g. wine), we had at dinner, the hotel could not find all the vouchers I had signed for.
You have to 'rent' a towel for the swimming pool (10 euros). When I went for a swim and left my towel, it had disappeared when I came out of the pool. I complained at reception, but they refunded my 10 euros anyway, saying the the cleaner removed unattended towels from the pool (!)
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- Also Known As:
- Excelsior Bay Malcesine
- Excelsior Bay Hotel
- Hotel Excelsior Bay Malcesine, Italy - Lake Garda