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All reviews travel department train station dining room high ceilings the main square gate travel old world charm parking pass town square street parking the hotel staff package deal head waiter rental car an older hotel old style four courses
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Reviewed January 11, 2016 via mobile

My husband and I celebrated our honeymoon on this Gate1 trip and the first hotel we stayed at was here. It was very outdated but with excellent customer service and a wonderful bed. Get your room facing the courtyard. It's pretty quiet minus when ppl are drinking and out there in it. It is located in a great area where you can park your car in the blue with the hotel pass and leave it for the whole trip. To visit Tuscany you can ride the train from Montecatini Centro or Terme which are both a walk away. Centro is closer. We enjoyed dinner in the hotel our first night and enjoyed the restaurants in the area the remaining. Paid parking is from 8 am to 8 pm. Get the Train app on your phone to ride the trains and check the times.

While here go try Da Lorenza, Bistro del Corso and the gelato shop closest to the Montecatini Centralo station (check my reviews).

Stayed: January 2016, travelled as a couple
2  Thank tbear6927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPRoma, Direttore at Grand Hotel Plaza & Locanda Maggiore, responded to this reviewResponded January 12, 2016

Dear tbear6927,

Thank you very much for your great review of our hotel and the stay in Montecatini Terme. I think you have provided many useful information for other travellers.
We are glad that you enjoyed your holidays in Grand Hotel Plaza and please feel welcome in case you visit Tuscany once again.

Regards,
Giancarlo Poli
Director

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Reviewed January 10, 2016

This hotel is ideally located. It`s old style but grand so don`t expect huge modern rooms. Staff at every level were amazing. Nothing was left to chance and all queries dealt with in a friendly efficient manner. Dining room staff were super, particularly Mariano, Wilson and Elena.They were friendly, helpful and always cheerful. As a coeliac I was delighted with the gluten free food available and the lack of fuss when a special request was made. The food generally was excellent and New Year`s Eve was a feast. Terrific music and other entertainment also. Close (3 mins) to train station if you wish to go to Florence or Lucca. Montecatini Alto worth a trip. Bus/funicular up and walk down path by the funicular. If you are gluten free one of the restaurants up there does an excellent gf pizza. We thoroughly enjoyed our stay here and this was due in no small measure to the restaurant staff and great food. A family run business which is doing everything to please the customer. Bravo!

Room Tip: Room overlooked piazza which was very atmospheric. Some noise but that did not bother us unduly.( Room 120) Quieter rooms at back.
  • Stayed: December 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank salthillgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPRoma, Direttore at Grand Hotel Plaza & Locanda Maggiore, responded to this reviewResponded January 12, 2016

Dear salthillgirl,

Thank you very much for your review.
It was very important to us to show you our Tuscan culinary traditions because it is a big part of our culture. I am happy that you appreciated it.
In the name of our staff I would like to thank you for your kind comments. They always do their best to make you feel special.
It will be our pleasure to receive you once again in the nearest future.

Best regards,
Giancarlo Poli
Director

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Reviewed January 6, 2016

Lovely hotel, especially the impressive public rooms with a classical 19th-early 20th century look, with an attractive corner in the foyer featuring a grand piano ,plaque and picture of the composer Verdi, who stayed here between 1882-1900. The piano was moved to make way for the 2 piece band who played here over Christmas and New Year - during our week we had 4 nights music and dancing here where we Irish got to mix with a lively bunch of dancing Italians - a great time had by all. We also enjoyed the cosy bar with vaulted ceiling. Great food and diningroom staff with super efficient and cheerful Mariano, Wilson and Elena.
Old world charm and great location in town centre with shops bars etc. and only 1 block from the station. Minor faults would be bathrooms needing some upgrading, and problems with access to wifi in bedrooms ( ok in public rooms ) , but we had a great time and would certainly recommend this hotel for a genuine Italian experience. Benissimo !

Room Tip: Front rooms have a great view facing an attractive pedestrianised piazza with fountain, but may be noisy some nights.
  • Stayed: December 2015, travelled as a couple
    • Value
    • Location
    • Service
Thank DublinTom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPRoma, Direttore at Grand Hotel Plaza & Locanda Maggiore, responded to this reviewResponded January 10, 2016

Dear DublinTom,

Thank you very much for your 5 star review. We really apprciate it.
We are glad that you liked our Christmas and New Year's music programme and we hope you are going to visit us in the nearest future.
Once again we wish you a happy new year!

Best regards,
Giancarlo Poli
Director

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Reviewed January 6, 2016

I stayed here in October , I went with the travel department.Was a wonderful holiday we had the best guide in Alessandra who stayed in the hotel but worked for the Travel department. Negatives, first room was basic I was in 224 overlooking the square the music could be a distraction but not for me but thenI would sleep standing up if needed.second the bar could do with modernization.That's the only negatives.The rooms were spotlessly clean the housekeeping staff were excellent and so nice.The dining room was so tasteful with lovely ornate ceilings. The entrance was full of character. The reception staff were extremely helpful and had great knowledge to assist tourists.The meals were lovely and if you had any dietary needs they could not do enough to facilitate the guests.The most outstanding thing though were the waiting staff.Mariano simply fantastic at his job and so friendly.Working in a hotel you get to appreciate the efforts of the staff,positive attitudes enhance a hotel.All the waiters and waitress were so efficient and pleasant.Claudia always with a smile,Sylvia, Alina so good I am sorry to say I have forgotten the waiters name who took over from Mariano on his night off ,he was excellent.would love to go back and revisit this hotel and well done all the employees I encountered were exceptional

Room Tip: Light sleepers ask for a room not overlooking the square .
  • Stayed: October 2015, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Mary O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPRoma, Direttore at Grand Hotel Plaza & Locanda Maggiore, responded to this reviewResponded January 10, 2016

Dearest Mary O,

Thank you very much for your review. It is a pleasure to read such a positive review and to know that you enjoyed your stay.
I am proud that our staff made your stay unforgettable. You can be sure that I will thank them for doing such a great job.
We are looking worward to have you once again as our guest.

Regards,

Giancarlo Poli
Director

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Reviewed January 4, 2016

The location was surprising delightful. Centrally located, just steps from Montecatini Centro train station and a 10 minute drive to Montecatini Alto. The Piazza was decorated for Christmas - enough to make an adult look out the window and smile at the lights! Rooms are average, and small. The beds are not too comfortable, but who needs a bed when there's so much to see?

TIP: Parking is a disaster. If renting/bringing a car, I recommend you find a parking space on the street and only move if necessary. Trains are very convenient. Grand Hotel Plaza has parking vouchers available for purchase on a per day basis. However, they do not have a parking lot. You will have to park on the street.

Buffet style breakfast not bad, but you'll see the same spread daily. Therefore, you may opt to find breakfast elsewhere after a about two days.

  • Stayed: December 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Bea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPRoma, Direttore at Grand Hotel Plaza & Locanda Maggiore, responded to this reviewResponded January 10, 2016

Dear Bea B,

Thank you very much for reviewing our hotel.
I am sorry that you found it difficult to park in Montecatini. As you mentioned we offer parking passes which gives you an opportunity to save a lot of money and parking in every blue parking space in Montecatini and as you probably noticed the city is almost painted blue :)

It will be our pleasure if you decide to visit us once again.

Best regards,

Giancarlo Poli
Director

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