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“LOVELY”
Review of Long Jin

Long Jin
Ranked #8 of 294 Restaurants in Novara
Certificate of Excellence
Price range: US$12 - US$33
Cuisines: Chinese, Japanese
Dining options: After-hours, Delivery, Reservations
Restaurant details
Dining options: After-hours, Delivery, Reservations
Reviewed 1 March 2016

It was great
Lovely food, lovely service, Novara is a fine city to dine and live in. I love it so much. It is so great. LOVELY LADIESSSSSS sissy ellen moon. Nejra loved the food.
ONLY DOING THIS TO MAKE 420 REVIEWS.
BLAZE IT.

    • Value
    • Service
    • Food
Thank Nejia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 532 reviews

Reviewed 7 October 2015 via mobile

Was my first time there and I have to admit: had much more quality food at all-you-can-eat restaurants. Food was cold and too oily, wouldn't go back there again for the same price.

1  Thank Cristina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2015 via mobile

Went for lunch during the week with my wife. Waited 5 minutes to get seated and then waited 22 minutes for someone to come take our order and no one ever did. An Italian speaking couple came in 15 minutes after us immediately seated and had their order taken and the waiter completely ignored us and walked by. So we got up,and walked out NEVER to return to this restaurant. To many other restaurants that are more than willing to serve us in a timely manner.

2  Thank Dan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long_Jin_Novara, Proprietario at Long Jin, responded to this reviewResponded 15 June 2015
Google Translation

Sono veramente dispiaciuto e vorrei scusarmi per l'accaduto, che ovviamente non rispecchia i nostri abituali standard di servizio. L'incidente è purtroppo stato frutto di una serie di fattori concomitanti, tra cui il più rilevante, il fatto che la sala in cui eravate seduti, di nuova apertura, defilata rispetto alla parte vecchia, era in uso da un solo giorno, quindi non v'è ancora confidenza da parte mia e dei miei collaboratori ad un servizio "nuovo" che sino al giorno prima era sempre stato svolto mantenendo il contatto visivo con il tavolo.
A ciò si aggiunga che:
la giovane ragazza che avrebbe dovuto aver cura del vostro tavolo, benché preziosa e volenterosa è ancora molto inesperta e forse contava sul mio operato;
Io, in questo periodo in cui si sommano i già rilevanti impegni del ristorante a quelli derivanti dal restyling in atto, spesso lavoro ininterrottamente dalle 07.30 del mattino alle 02.00/03.00 di notte.
Dopo sette mesi in cui mi concedo poche ore di sonno per notte non v'ho mancato d'attenzione per malizia, ma semplice stanchezza fisica, inoltre, dal momento in cui siete entrati al momento in cui siete usciti, confidando nell'operato della giovane collaboratrice non ho controllato che tutto andasse bene, sicuro che vi fossero già state date le liste e preso l'ordine, tantomeno mi sono preoccupato quando siete usciti perché abitualmente i miei ospiti escono dal locale per fumare e poi rientrano dopo qualche minuto.
E' stato ovviamente un dispiacere scoprire che aveva lasciato le liste al tavolo e poi era uscito per non far mai più ritorno, perché se avesse mostrato al momento la giusta reazione rabbiosa avrebbe immediatamente ricevuto scuse ed un servizio adatto a far perdonare l'iniziale piccola mancanza.
Ora non posso far altro che rinnovarle le mie sincere scuse ed augurarle di trovare altrove tutte le attenzioni che sicuramente merita.
Francesco.

I am really sorry and I apologize for the incident, which of course does not reflect our usual standard of service. Unfortunately the incident has been the result of a series of factors, including the most important, the fact that the room where you were sitting, newly opened, hidden from the old part, has been in use for only one day, so there is not confidence yet from me and my staff to a "new" service that until the day before had always been done while maintaining eye contact with the table.
To this is added that:
the young girl who was supposed to take care of your table, valuable and willing but still very inexperienced was probably counting on my help; but I often work non-stop from 07:30 a.m. to 02:00 / 03:00 at night due to a really busy period where the already significant commitments of the restaurant are added to those arising from the restyling of the place.
After seven months in which I allow myself only few hours of sleep every night, I did not lack of attention for malice, but for simple physical fatigue. Furthermore, from the moment you went in to the moment you came out, trusting in the work of the young collaborator, I did not check if everything was fine, sure that there had already been given the menu and taken the order and I did not worry when you left because usually my guests leave the room to smoke and then come back after a few minutes.
It was obviously a disappointment to find out that you had left the menu at the table and went out so as not to ever return, because if you rightly showed disappointment you would immediately receive an apology and a service that probably would have made you forgive the initial fault.
Now I can not help but renew my sincere apologies and wish you to find anywhere else all the attention that you definitely deserve.
Francesco.

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Reviewed 20 March 2015 via mobile

The stir fried noodles are awesome. Sushi is not that bad. Tonkatsu came with the totally wrong sauce. Peking duck tastes good. It was a nice meal but after that I suffered from the terrible side effect of monosodium glutamate(MSG). The dehydration was so bad and I had been thirsty real bad, plus swollen eyes effect in the next morning.

1  Thank ClumsyKid161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long_Jin_Novara, Proprietario at Long Jin, responded to this reviewResponded 7 April 2015

Dear Clumsykid, thanks for your review. I'm sorry that you have an excess of MSG in our preparations. In Oriental cuisine MSG is used in place of common salt (sodium chloride), for its ability to melt faster in the fast cooking. At evenience of future visits to our structure will not fail to report your sensitivity, we will be happy to replace, especially for you MSG with salt. At about the sauce for the tonkatsu I would like to reassure that there isn't an error, we consciously chose to serve tonkatsu with plum sauce. Sometimes we love to do small innovations, some small signs to our preparations. Francesco.

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Reviewed 17 March 2015

Very good oriental food selection to inlude sushi. One of the better chinese sit dowrestauratsin Novarataly. Worth trying.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Dan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long_Jin_Novara, Proprietario at Long Jin, responded to this reviewResponded 7 April 2015
Google Translation

Dear Dan, Infinitely thanks to its favorable review.
In questo periodo in cui, ampliamento e restyling del locale, mi assorbono totalmente sono stato poco puntuale nel porgere ringraziamenti a tutti coloro che disinteressatamente hanno contribuito a mantenere alto il buon nome della mia struttura. Posso tuttavia assicurare d'aver letto ogni singola parola, d'aver visitato ogni profilo e d'aver reso onore al tempo che mi avete dedicato. Vogliate scusarmi se mi concedo il lusso di un'unica risposta, identica, a ben 11 recensioni. Oggi mi trovo “costretto” ad ammettere che spesso mi lasciate sempre più spesso “senza parole”, nel senso che è veramente difficile trovare parole sempre nuove per porgere ringraziamenti che rischiano di sembrare di circostanza, che invece sono sempre sinceri; Son davvero empio di gratitudine verso tutti coloro che apprezzando e rispettando il mio lavoro, ne danno pubblicamente testimonianza. Infinitamente grazie a tutti, vi auguro ogni bene possibile. Francesco.

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