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Reviews (636)
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All reviewsinfinity poolhillside overlookinggreat view of the townbeautiful propertyexcellent restaurantold townheaven on earthminute driveprivate terracelate at nightmain buildinghilltop townglass of winecomfortable roomsstayed nightsday tripandrea
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14 - 19 of 636 reviews
Reviewed September 6, 2017

Let me just get this straight: the place offers a magnificent view over Orvieto and its surrounding valley, the infinity pool is probably even more beautiful than in the pictures, our room was very comfortable and nicely decorated, the staff is very helpful and welcoming, and the calm and silence is absolute. Having said that, I would like to point out a few issues that could have significantly improved our experience. First : the grounds are not well maintained: overgrown hedges, lots of dried plants and lawns, dead leaves all around... I did not fancy having to dodge a jungle of overgrown bushes in order to get into my cottage. Second: room cleaning could have been better, especially in the bathroom. Third: the restaurant. Service was extremely slow, and overall expensive for what you get. It wasn't even able to offer simple ice cream for children. Conversely, the breakfast was very good and offered also satisfactory choices in case of food allergies. Finally - and this has nothing to do with the hotel - the daily city tax per person is very expensive for what you get. Consider that before booking in the area. Despite the above, I would still consider returning in the future.

Stayed: August 2017
1  Thank SuperJ0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inncasa, Responsabile reception at Inncasa, responded to this reviewResponded September 7, 2017

Dear guest,

We would like to thank you for your review and we appreciated your feedback.

Everyone at InnCasa is working hard to satisfy our customers, trying to make the most of our client’s comments and paying attention to what is reported.

We try to keep the areas of our Country House completely flourishing and green, as well as green is the color that distinguishes our beautiful region.
Please consider that this year, because of the extreme drought (5 months with no rain), we had to water the flowers and all the park areas directly with drinking water.

Thank you again for having pointed this out to us, enabling us to improve our services continuously.

We hope to welcome you back to Inncasa soon.

Diego and all the InnCasa staff

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Reviewed August 28, 2017

Excellent in every respect. We felt more than welcome from the beginning and the staff made our stay very enjoyable. We do not recall having such service with much personal touch and friendliness on our travel in Italy. They certainly looked very well after us. The restaurant served great food with very talented chef. This is certainly a place to relax and enjoy. Oriveto is beautiful and we recommend walking round the city and please arrange a taxi beforehand.

Room Tip: Clean, quiet,tidy and spacious.
Stayed: June 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Jon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inncasa, Responsabile reception at Inncasa, responded to this reviewResponded August 29, 2017

Dear Jon,
Thank you for your nice words! Everyone at InnCasa is working hard to satisfy our customers and we are glad to hear that our efforts have been rewarded. We really hope to see you again!
Diego and all the InnCasa staff

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Reviewed August 22, 2017

Beautiful, relaxing property with terrific amenities. Truly an amazing place to enjoy the Orvieto area. Offers two pools, a massage/spa area, and a great restaurant with interior and exterior seating. Personal and devoted staff, management, and owners adds to a great experience.

Stayed: August 2017, travelled as a couple
Thank donaldmP8583ZO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inncasa, Responsabile reception at Inncasa, responded to this reviewResponded August 25, 2017

Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.
Diego and all the InnCasa staff

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Reviewed August 21, 2017

Upon arrival we were given the Gate Lodge room? Sounds great no? Don't book it. It is an old room, far away from th hotel's main building. It is very expensive compaired to the other rooms. When I complained about it, there was no solution possible apart from a bottle of Prosecco of probably 5,99 euro ! Disappointed, to say the least.
Watch out at the pool. The hotel allows non-residents to enjoy the pool. Very unpleasant when all the chairs have been taken and there is nothing left for hotel guests.

Stayed: August 2017, travelled with family
1  Thank anneM9496VI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inncasa, Responsabile reception at Inncasa, responded to this reviewResponded August 26, 2017

Dear Ann and Patrick,

Everyone at InnCasa is working hard to satisfy our customers, trying to make the most of our client’s comments and paying attention to what is reported

We are very sorry that you felt disappointed during your vacation at InnCasa, but, in order to avoid any possible misunderstanding for our future guests, we would like to make some clarifications.

The “Gate Lodge” is part of a direct booking that was made on January 21st, 2017 (4 rooms in total) for the period from August 13th to August 19th, 2017.

As you certainly noticed on our website at the moment of booking, you can check the photos of all the rooms available in our Country House. We sent you a confirmation email as well (on January 27th , 2017) with a complete description of the rooms you booked.
Therefore the Gate Lodge was not assigned, but was selected and booked by you.

The rates of our rooms are based on the characteristics of each one, which in your case had its own private, panoramic terrace.

We were very pleased to provide one of our 2 outdoor swimming pools for the exclusive use of your families, where your 5 children could have fun without disturbing the other guests.

We would like to thank you for having pointed this out, helping us to constantly improve our services.

We hope to welcome you back to Inncasa soon.

Diego

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Reviewed August 20, 2017 via mobile

Terrific place !!! The main pool, the view, the terrace, the service (warmful and friendly), the restaurant (topissimo chef !)
Our last one (9 yrs old) is already expecting to come back there ...

Only disappointment: the room ... no view, dark, no split toilets... but versus all the rest ;)

Stayed: August 2017, travelled with family
Thank Olivier M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inncasa, Responsabile reception at Inncasa, responded to this reviewResponded August 22, 2017

Dear Olivier, thanks a lot for your beautiful words! We are very happy to hear that you had a good stay. Unfortunately not all rooms have panoramic views, we hope it is a good reason to come back to visit us!
Diego and all the InnCasa staff

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