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2 - 7 of 12 reviews
Reviewed April 26, 2009

We adored this Borgo and will be back. Can't believe the negative emails. All I can say is dont stay here if you like glossy, cold business hotels with no character!

  • Stayed: June 2006, travelled as a couple
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1  Thank PatriciaSurreyUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 11, 2006

Each time we return to the Borgo Paraelios (third visit), we discover some new detail about this enchanting accommodation. The service and hospitality are always sublime. An example? Our room was carefully prepared for the evening even though we went to dinner late, at 9:30 (you certainly cannot say the same for most five-star hotels). What impresses us most is the labyrinth of sitting rooms, library, billiard room, chock full of precious antiques, allowing the guest a wide choice of corners in which to relax after a round of golf, swim, or massage. We also highly enjoy the genuine country cuisine, well-presented and as refined as the general ambience of this welcoming home.

  • Stayed: August 2006, travelled as a couple
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1  Thank Gardena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 19, 2006

After a very busy business trip in Florence and Milan, we chose to "wind-down" for a few days prior to returning to the States. The borgo was a perfect choice. Though it is certainly located in the 'country", if a relaxing few days is what you're after, this is a great place to do it. Room was charming, the weather was great for lounging by the pool, and the food was quite good. There are lots of activities if you so choose (golf, bocce, etc), but leaving the pool was not an option for us! I enjoyed my stay so much that I am looking forward to another visit in early Fall.

  • Stayed: July 2005
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1  Thank hollymail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 18, 2006

What an absolute gem of a find is the Borgo Paraelios located just 40 minutes from the heart of Rome, but so remote from its hustle and bustle. My husband and I stayed there for our anniversary and enjoyed every minute of it. It is elegant in its decor and refined in its service and we were made to feel very comfortable and at home in this very luxurious setting.

The highlight for us was the outdoor swimming pool (they also have an indoor one) and its surroundings. A spectacular pool itself in a lush and peaceful setting with dressing room accommodations was where we wanted to spend all our time. The outdoor seating areas are beautiful spots for an afternoon session of reading or a before dinner drink. They also have a beautiful golf course. As it was August, we wanted to spend our time enjoying the scenery, lush gardens, and all things exterior, but the very grand yet cozy interior rooms are a very romantic setting for a getaway weekend in the fall and winter months as well.
We also very much enjoyed our private terrace where we had breakfast every morning.

The staff was bi-lingual and very professional, but very willing to answer all questions especially about day trips in the immediate area - a beautiful and lesser known part of Italy worth exploring.

  • Stayed: August 2005
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2  Thank Rabnnif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 18, 2006

I will never stay at this or any other Relais and Chateaux hotel ever again!

Our room was infested with bugs crawling over the floor, in our luggage and flying around the room. The management promised to fix this or give us another room. They twice failed to take any action and we were forced to stay overnight (no management were available after dinner when it should have been addressed the 2nd time). We had to stay the night as this hotel is in the middle of nowehere! The next morning I showed a very apologetic manager the room and counted all the bugs in front of her (20-30 left after I had killed even more). She claimed that they were understaffed and that the room hadn't been checked after the doors were left open. The food was awful. Filet Mignon with asparagus gratinee was plain grilled filet with some boiled asparagus - no gratinee! The pasta was very poor, the courses came at the wrong time, the wine I ordered wasn't available, so they picked another and brought it to the table already opened. Even worse, the Matre'd didn't think this should be a problem - serving another wine already opened! The poolside sandwiches we had were stale and were half a sandwich with no salad and just the filling (tuna and a thick spread of mayo). And all this food was expensive and supposedly gourmet! You can get better at any little, cheap restaurant in Italy.

The owner refused to make amends and reduce our room rate (300 Euros) because of this awful experience where we were forced to stay the night in an infested hovel. The worst thing is that after writing a complaint to Relais and Chateaux, all they did was forward it to the hotel and then pass on the hotel owner's response! The hotel owner's response did not even try to address any of my complaints and just said we stayed the night, the maids were always on top of things and that everything was fine, he also praised their "5 star" food. He ignored the fact that I named his manager and that she had admitted that the bug situation and the service were unacceptable and that she had called him personally when we checked out (and he refused to credit us then)!

Relais and Chateaux did NOTHING apart for deliver our e-mail complaint and response. They offered NO recompense, not even a voucher off a future stay - and it was so obvious from the owner's letter that he wasn't addressing my complaint. Relais and Chateaux seem to have no pull with their members and enforce no standards. Now my my credit card co. are telling me that if you stay the night you have no rights... My advice is - Don't even think about staying here!

  • Stayed: June 2005
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5  Thank Kamall S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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