We stayed at this hotel for 3 days during our summer vacation in Italy. I choose it mainly because of location and very good ratings on Google maps but now I honestly don't understand the high ratings this place has. It feels like a budget hotel, it's a bit outdated and the services offered are quite basic.
- we stayed in Map Room Plus. Although the room interior was nice, the room was much smaller than appeared from the photos, and the bathroom was especially small. It was impossible to comfortably take a shower without hitting something constantly. The balcony was huge but it wasn't very pleasant as the whole construction is made of metal and there are quite some damages both on the balcony and in the room. It also felt like the walls were made of cardboard - I could hear everything outside and noises from other rooms. The room didn't have a proper closet and the storage space in general was insufficient. Fridge in the room was very tiny.
- breakfast buffet was ok but nothing special. I expected more based the how elaborate the presentation of the restaurant was on the hotel website. We were also told on arrival that a la carte restaurant is not open for dinner. We could only have buffet dinner which we decided was quite overpriced at 25 euro per person. You can eat a better dinner including drinks for that price in Riva del Garda.
- cleanliness wasn't the strongest point of this hotel. On our arrival I noticed that the room wasn't super clean, e.g. I found some hairs in the bathtub.
- the outdoor pool is ok and has some space around it with sunbeds that seemed enough given that the hotel was almost at full capacity. There is no pool bar or jacuzzi available.
- the hotel website informed us that we’ll have a private parking spot at the hotel but it’s simply a lie. One time we couldn’t find a single spot left and when we asked two members of the staff what we should do they just said ‘i don’t know’. This is unacceptable and shows how bad the service at this hotel is. In general no one cared about the customers.
Overall I'd say the hotel wouldn’t be terrible but for this price I expected much more. Also since we stayed in one of the better and bigger rooms, I'm wondering how small and uncomfortable the other ones must be.
I updated my review after a cavalier response from the hotel. The response not only didn't address any of my specific comments in the thorough opinion I provided, but even criticized my review. To say that customer is wrong about their assessment of the quality of the service is extremely arrogant, so I decided do update my rating to 1*.
