How many times have I been asked for a review at the hotel? Several, even too many so here am I finally...
The hotel is well located in the town center and so there is a sort of conceit about a not well defined superiority if compared to the alternative offer. In particular since there is the best Spa & wellness center in San Martino... we do not need to take care of our guests.
The result? If you're staying at the hotel you for sure have free access to the Spa, but... you have to pay for the bathrobe and towels!!! (or bring your own from home...) while daily visitors are supplied with a full set.
The same treatment at the restaurant: a lot of guests have the half board, the quality of food is ok, but ... the priority is for visitor external customers, since probably they represent additional turnover , people staying at the hotel have already paid.....
In addition if you need something different from the internal rules, they are extremely polite but with absolutely no flexibility.
In conclusion, breakfast is great!