We spent a long weekend in this hotel in a fantastic position: directly in front of the velvet beach! We booked two weeks in advance highlighting that we were traveling
with a girlfriend that suffers of handicap; so that she uses the wheelchair. This is very important to judge how bad was the hotel service later:
First bad impression: we arrived in front of the hotel and none helped us with the wheelchair or the luggage (never happened on a 4 starts hotel
Second terrible impression: the special lift for the wheelchair got blocked with my girlfriend inside! And it was needed the help of a knife to unblock it after two times up-down. We asked to get it fixed immediately (it is a legal requirement!!!)
No way: we left three days later and none of services fixed it and my girlfriend had to do the stairs! Unbelievable
We booked a table in the restaurant of the hotel and...it was a tall table with stools, so not at all in line with a wheelchair.
We expected at least the excuses of the hotel...nothing: no excuses, no discount, no help. NEVER MORE IN THIS HOTELMore
- Free Wifi