The room are big and the hotel is looking amazing but unfortunately the room was full of ants 🐜 and really really warm. It took 4 hours to cool down the room with the air conditioner not very efficient.
The Wi-Fi is very slow as well.
The breakfast is not a really full continental breakfast and doesn’t reflect the hotel price.
Overall not the worst but I personally don’t recommend this hotel if you don’t like ants on your ears during the night.
Airco was not working. It was a very hot day. Each time we went to ask to fix the airco issue, they said to wait another 20 minutes and it would be OK. This clearly wasn’t true.
Impossible also to leave a window open for fresh air. After 2 hours in a very bad room we decided to check out. The hotel personnel was surprised by our departure. I said that when I book and pay for a room with airco, I expect to have this. I do not want a free dinner whatsoever. I want what I pay for. The hotel personnel admitted that the airco was broken since a few days and the technician did not come or couldn’t repair it. So we have been lied to and we had to pay for 2 nights while we didn’t stay there.
I would not recommend this hotel at all.
The modern building is stunning, the rooms and public areas are spacious, the area is quiet. Our only complaints were the limited menu choice, quality of food and portion sizing in the restaurant for dinner. We arrived late after delays at the San Gottardo tunnel, we were the only people in the restaurant but had to ask twice for my glass of wine. The beer was warm and sent back, the table water wasn’t chilled, the bread rolls were like concrete. Since there is little eating choice in the area it would benefit the hotel to up their game, perhaps they don’t bother because they have a captive audience. I don’t think we would stay again despite enjoying our room.
The hotel is a beautiful drive-in motel, with a very impressive reception area; all is clean and well-appointed. However, the restaurant was closed for the evening (not previously warned) despite adverts on the Room TV recommending you to "Eat Well"!
The receptionist recommended two options near-by (a rather up-market restaurant in a private house, which was full up, and a Steak House opposite, which was good value and had tasty food); his advice to reserve in advance was well received.
The main bugbear was the poor unstable Wifi in the rooms (219-223), and similar poor Wifi even in the reception area.
A taxi from the railway station in Varese cost Euro 10 and 20 return. There is a bus A from Piazza
Hotel located near Varese lake. 10 min cab ride in to Varese town. Apart from a restaurant, isn’t it something around the hotel. Parking spot for every room, so a good hotel if you have your own car.
The room was a bit old, with a carpet on the whole floor. It was clean, and room cleaning during the stay was good. Minibar with water for 1 Euro and safe in the room. Own door to a parking lot/sitting space outside.
The breakfast wasn’t really impressive, some pastry that was mostly dry and not much else. The dinner on the other side, was really good. Both the pasta and the pizza dishes was really good, and for a reasonably price. The hotel “bar” was staffed with the receptionist, who honestly was more a receptionist than a mixologist.
The staff was all over friendly and helpful.
