From the moment we entered the hotel we were greeted with friendly staff who took the time to explain how to get the best from where we were staying. There was a lift to our 3rd floor room and although the basic price was very clean and comfortable with a large ensuite bathroom. Our room was cleaned every day we were there and the bed made. The jewel of the hotel's crown is their breakfast which is superb: salads, meats, eggs, cheeses, fruit, yoghurts and best of all a great selection of pastries, tarts and pancakes. The waiters are attentive and always helpful. The hotel is in a great location, right on the lakeside frontage and is a minute's walk away from the ferries. Perfect! Visit the Borromean islands, Villa Taranto and Laveno for the trip up the mountain.

We wanted to finish our trip through Italy with a nice and luxurious place, so we booked this 4 star hotel. It turned out to be the worst one we had. You can tell this once was a place filled with luxury, but unfortunately that was something from the past.

The hotel is definitely in need of renovation. The rooms are old and outdated. Not classic in a charming way, but things are just broken down and worn off. The mattress was really sagging what gave us the feeling of rolling out of bed. The minibar isn't being refilled and the bathroom was a bit smudgy.

Don't be fooled by their website. They won't let you choose a scent and you want get a pillow menu by entering the hotel. By addressing the sagging mattress the solution was to turn it around, since there wasn't really a problem according to them.

At the breakfast there was a lot to choose from. Not very fresh and not of a good quality but the variety was really nice. If you order coffee or cappuccino they will make you a really good one. The coffee was for sure the best thing of the hotel!

Also most of the people working at the hotel were really nice and friendly as well. Especially the two men at the breakfast.

The location of the hotel is perfect. We booked a room on the lake side. The view was stunning, this is a great benefit as well.

We are totally in love with the beautiful majestic Pallanza hotel. Very smartly designed with friendly, always ready-to-help, smilling staff.
Nicely organized rooms with huge bathroom, comfortable beds, pleasant fragrance everywhere. We had a lake view and we could not get enough of widely opened windows with marvelous views of the lake and the sound of the water splashes. We have also visited the restaurant at the hotel and we were very satisfied with the service, with the food and the drinks. The prices are the same like in the whole area. The hotel guests have a 10% discount.
All in all the hotel is a nicely situated as it is at the lake bank, so you can enjoy the views, near the boat embarkment area, 2 minutes by foot, the city square where there are a lot of restaurants, shops, but also the hotel is in the quiet area, so nothing will disturb your sleep.
And the hotel has a dedicated parking space too. Unfortunately it is not possible to reserve a car space beforehand but we were lucky to have it. It is 5 minutes walk, in the next street.
We very recommend this hotel.