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Sagit1313
Miami, Florida

Friendly Staff & Great Customer Service

Review of Hotel Santanna
4.0 of 5 bubblesReviewed Oct 27, 2015
We had a great time in this lovely city & thoroughly enjoyed our stay. The room was adecuate, clean, & comfortable. The staff & customr service make up for any shortcomings that the facilities may have. They are friendly & really want you to enjoy your stay in their lovely city. They guided us to restaurants, sights, & local markets.
Date of stay: October 2015
Trip type: Travelled with friends
4.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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2 - 7 of 207 reviews
Reviewed June 14, 2014

We were searching for a last minute economical hotel in the Lago Maggiore area and were not really familiar with the towns. After exploring on the internet, we chose Verbania as the only place that had rooms available on the western shore of the lake. It turned out to be the least appealing of the towns to stay in with mostly very mediocre hotels, and this was confirmed afterwards with friends we checked with. We would have done better to pay more and stay in Cannobio or Stresa, both lovely towns with some impressive looking hotel properties. Oh well, maybe next time! Anyway, this hotel had two wings, one without a lift. We had rooms on the 2nd floor of the "no lift" wing so had much climbing and carrying of luggage to do. The rooms we were given were supposed to be for larger families as they were the only remaining rooms when we booked. Our room did not have window shutters or blinds so the early morning light would have come in except after some arguing the hotel staff put blankets over the windows to keep out light. The breakfast was fair. But the price and 3 star category along with the reality of low quality left us very unhappy with this hotel. Add to that the inconvenient location far from the center of the town meant having to drive in or walk quite a distance to get to anywhere interesting.

Date of stay: June 2014
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank StanLipin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 7, 2013

We stayed in hotel Sant'Anna during a trip down south. We left in the evening for a trip from Zurich to Cinque Terre, so Sant'Anna was just conveniently located across the border at the Lago Maggiore. It has clean rooms, nice little breakfast buffet and offers great value.

Date of stay: July 2013
Trip type: Travelled as a couple
2  Thank tg81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 29, 2013

This is a nice, clean hotel. There is free parking too. Ask for rooms on the quieter side as there can be more traffic on the one side. The staff here is very friendly and helpful. We found the room very comfortable, large, and clean. The A/C worked just fine and cooled off the room in the late afternoon. We enjoyed walking to Villa Taranto and to the Ferry stop. One night after a dinner in the restaurant, we enjoyed the walk along the Lago di Maggiori which was quiet and peaceful (one way traffice around the promotory of Verbania). The free WIFI worked beautifully in the room. I believe that this hotel offers excellent value for what you receive. The breakfast buffet had a range of cereals, yoghurt, breads, and fruit. We would definitely stay there again.

Room tip: Some rooms have a balcony which is nice to sit on and enjoy the breeze. Ask for rooms on the quieter side of the property facing a street which has less traffice (faces the parking lot).
Date of stay: June 2013
  • Trip type: Travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank FavonianPhiladelphia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 14, 2012

A very pleasant hotel with helpful and polite staff.
Room was clean and comfortable with a balcony.
Breakfast had a lot of choice and dinner at the hotel was very nice (good value tourist menu).
The residential area is quiet but check that are happy with the walk to local facilities.

Date of stay: July 2012
  • Trip type: Travelled as a couple
    • Value
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    • Cleanliness
    • Service
1  Thank MiriamB856
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 17, 2011

Good hotel in a great location! But .. room for three persons is small. Good restaurant. Free parking.Сlose to the lake and the beach. Сonvenient access to the islands by boat.Close to the Botanic Garden.Wonderful restaurant.
I can recommend this hotel.

Date of stay: August 2011
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Nikolay K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
crocebianca, Proprietario at Hotel Santanna, responded to this reviewResponded November 30, 2011

Dear guest, thank you for taking the time to write this nice review. Our location, out of the traffic but close to everithing, is in fact convenient for visiting the area. We hope to see you again in Verbania.
Best regards

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