We booked this hotel in August, and re-booked it at a lower price with Booking.com a couple of weeks before we were due to travel.
When we arrived on the evening of Nov.23rd there was no-one to meet us, our taxi driver 'phoned the contact number for someone to come to check us in. The hotel itself was closed for refurbishment so we were accommodated in the annex. There were no facilities for a hot drink, something to eat of even somewhere to sit other than in our room which had no view and minimal out side space.
It was my husband's 65th birthday which the hotel knew, yet no account was taken of my request for the occasion to be made special - memorable it definitely was for all the wrong reasons.
Had we been told at the time of booking the hotel facilities would be closed we could have made an informed decision as to whether or not we still wanted to stay there. Unacceptable.More
- Free Wifi
- Free Parking