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All reviews lovely hotel across the road top floor booked a superior room roof terrace the main strip an upgrade a sea view room the air conditioning promenade jet2 pisa
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Reviewed September 20, 2017

We thought that this hotel was ideally located near cafes/restaurants, near the port area, the buses and the wheel. Before we left home we had email correspondence with the front desk, who booked a car to meet us at Pisa. They were very welcoming and helpful to our questions throughout the week. The room was fine, the lounge was very comfortable for the odd rainy hour, the breakfast had everything we needed and more, but the icing on the cake (so to speak) was the opportunity to eat at the award wining restaurant on the top floor without even going out.( I have reviewed this separately.)

Stayed: September 2017
Thank ChristineAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elenadangeloo, Guest Relations Manager at Plaza e De Russie Hotel, responded to this reviewResponded October 3, 2017

Dear Guest,

thank you very much for your kind review.
We are extremely delighted to know that everything at the Plaza e De Russie met your needs. We invest passion and expertise in trying everyday to exceed our guests' expectations.

We are pleased that you had the chance to eat at our 1 Michelin star restaurant, at the 4th floor with panoramic view on the Mediterranean sea.

Looking forward to welcoming you again to the Plaza e De Russie.

Our best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 9, 2017

Very nice hotel with friendly and helpful staff. Breakfast on the roof top resturant was great with lovely view. The continental breakfast was included with a room which was nice anything else was extra.
The hotel was spotless.Good location for the beach and cafes. About 10 minutes walk to train station but pretty straight forward.
On a negative note the air conditioning in the room was really noisy. Should probably got someone to look at it. All in all lovely hotel. We used did not need a swimming pool so beach and pool across the road no issues.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Anne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elenadangeloo, Guest Relations Manager at Plaza e De Russie Hotel, responded to this reviewResponded October 3, 2017

Dear Guest,

we are very happy to know that you appreciated staying with us at the Plaza e De Russie. We are delighted to read that you liked the panoramic view of our roof terrace, where breakfast and restaurant are located, as well as the rooms in Liberty style.

We are sorry for the problems incurred with the air conditioning, and we will do the necessary checks.

Looking forward to welcoming you again to the Plaza e de Russie.

Our best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 21, 2017

stayed for 6 nights, hotel is a bit dated but clean and well presented. Staff were excellent, breakfast was a bit limited but good. Although the €3 additional charge for a boiled egg is bizzare as is the €5 charge if you want it fried ?? that said reasonable value for money.

Room Tip: I would suggest not going for a sea view as all the noise is to the front of the hotel bedrooms and it all kicks off around 2 am.
  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank wildrover59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elenadangeloo, Guest Relations Manager at Plaza e De Russie Hotel, responded to this reviewResponded October 3, 2017

Dear Guest,

we thank you for your kind review.
It is a pleasure reading that your stay at the Plaza e De Russie was satisfying and you appreciated our team work and our Liberty stile.

With regard to the breakfast, we offer scrambled eggs without any extra charge, whereas other kinds of egg dish require an extra charge.

Looking forward to welcoming you again to the Plaza.

Our best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 20, 2017 via mobile

Stayed as a family and were given a great two room suite (could be used as 2 separate bedrooms, but we had an outer door we could lock to make it a suite). Hotel has a lovely roof terrace restaurant with views of the seafront, so breakfast was our favourite part of the day. Two minor negatives: Stayed during a heatwave and the old air conditioning system in the rooms struggled to keep the temperature down, and water leaked out of the units in both rooms. Secondly, each time we wanted to use the wifi we had to re-enter the username and password, which was quite annoying. At Viareggio the beach is divided into private areas, but the hotel has a discount arranged with 2 of them, 1 of which also has a group of swimming pools. Overall a nice hotel in a great location.

Stayed: August 2017, travelled with family
Thank House-n-wheels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elenadangeloo, Responsabile relazioni con la clientela at Plaza e De Russie Hotel, responded to this reviewResponded October 2, 2017

Dear Guest,

thank you for sharing your experience at the Plaza e De Russie.
We are pleased to read that you appreciated staying at our Liberty Hotel, and had the chance to live our panoramic terrace where our restaurant and breakfast are located.

We are extremely sorry to know that you had some problems with the air conditioning in your room. We will do the needed controls, but at the same time we certainly would have intervened in time if we had been told the problems.

Looking forward to welcoming you again in Viareggio.

Our best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 26, 2017 via mobile

I really don't like checking into a Hotel and find out that they have changed the booking to another type of room from what I have ordered. I paid for a room with balcony but this was not available until some days later, and after arguing with the staff. They ment that a room whithout balcony too floors higher was an upgrade because of better view through some limited windows!
The price was high concidered that the hotel is old. The lobby was nice.
The staff was friendly, but it doesn't hjelp when you don't get what you have ordered. I do not want to come back to this hotel, sorry.

Stayed: July 2017, travelled with family
Thank Bjørn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elenadangeloo, Guest Relations Manager at Plaza e De Russie Hotel, responded to this reviewResponded August 2, 2017

Dear Guest,

we are extremely sorry to know that your stay at the Plaza was not satisfying.
Even because at your arrival at the Hotel we offered you a free upgrade in a sea view Junior Suite, an upper category room than the one booked.

Nevertheless, you expressed your preference for the lower category room which you had booked, therefore we met your needs and gave the chosen room as you required. We are so surprised to read this kind of complaint.

In any case we are at your complete disposal for any further assistance and we look forward to welcoming you again at the Plaza.

Sincerely yours.

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