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All reviews family resort welcome home kids club park view excellent family private beach left a bad taste italian island main building small resort other resorts breakfast and dinner beautiful hotel five star resort families with kids big terrace beach restaurant
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Reviewed April 14, 2017

Everything was perfect including the quality of the services (cleanness of the room), the daily non-repetitive choices in the restaurant, the location of the hotel and the private beach as well as the friendly atmosphere provided by the staff.

  • Stayed: October 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank A Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded May 20, 2017

Dear A Z,

Thank you for taking a moment to write a review about your stay with us.

We are so pleased to hear that you enjoyed your stay at Falkensteiner Resort Capo Boi!

We look forward to welcoming you back again soon!

Warmest regards,

Gianluca Borgna
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 30, 2016 via mobile

The Hotel is a great corner with Amazing swimmingpool and people .
I had my holidays for 2weeks and nothing was wrong.
The staff,service and the beach makes me recharge energy!!
I suggest the hotel and the great value. ...food ...Sardinian food I loved it!!!Bottarga and cheese. ...wait for us next year!!
See you in 2017!

Stayed: September 2016, travelled as a couple
Thank Armando D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 28, 2016 via mobile

Loved our stay at your hotel! Service was amazing and the staff was so helpful and friendly!
Rooms are clean, nice and cozy!
Will definitely come back next summer!
Highly recommended to all who wish to visit Sardinia

Stayed: August 2016, travelled as a couple
Thank Tina_df87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 28, 2016 via mobile

The place is a paradise corner and the property is very welcoming

Great to spent relaxing time with family

The room are very comfortable , good service and fantastic staff

The hotel overviwing the sea

The beach are howsom

We spent a memorable time

Stayed: July 2016, travelled with family
Thank Rocco2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 25, 2016

The staff are totally clueless and customer service is awful! The rooms are basic, food is repetitive and drinks are overpriced. This hotel is far from being 5 stars.

The customer service is the worst that we have come across in all of our years of traveling. We booked directly with the hotel and had an email from the Falkensteiner reservations team stating that if we booked directly through them the a la carte restaurant would be included in the price we paid. Upon checkout, the staff said this was a mistake and the reservation team should not have quoted that. Despite their error and the email that we had to hand they refused to acknowledge it and made us pay the additional 40Euros. We have stayed in 5* hotels across the world and never experienced anything like this. It was not even a large sum of money, but given we had spent an additional 400 Euros on extras in the hotel I am sure most 5* hotels would have honored 40 Euros!

Although the hotel is half board, the food is the same every day, drinks are overpriced and wine list is minimal (the bottles we chose were not even available). We ended up eating in the town centre for the last few evenings to experience true Italian cuisine!

The gym had run out of water and towels on the 2 occasions that we visited. It also has no mirror or air conditioning etc - the basic things you would expect from a 5* hotel.

The house keeping team would also knock once and enter your room straight away at around 6pm every evening (when you are getting ready for dinner). We did not get a turn-down service on most evenings and often had to ask for clean towels and toiletries. On one occasion we had to ask for our bed linen to be changed as it smelt so bad.

The hotel lacks any kind leadership and the staff lack any kind of training or customer service skills. Unfortunately, this is the worst "5 star" experience I have ever encountered and would not recommend this hotel to any of my friends or family.

Room Tip: We had a junior suite, the room was very small given the price we paid
  • Stayed: September 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
10  Thank Traveltheworld579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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