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don w
Maldon, United Kingdom

Overall pleasant short break.

4.0 of 5 bubblesReviewed Jun 13, 2024
Very pleasant 4 day break with friends. The customer service team were very good but the impression was that they were short of staff. Reasonable value for money. We only ate one night in the restaurant and the food was ok, however our last mornings cooked breakfast left something to be desired.
Date of stay: June 2024
Trip type: Travelled with friends
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
H Heslin, Other at The Pheasant Hotel, responded to this review
Responded Jun 14, 2024
Thank you for your recent review.
We hope to welcome you back soon.

Best Regards
Hayley Heslin - Deputy General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews lovely hotel standard room fresh milk in the fridge north norfolk high standard coast road main restaurant short break excellent stay breakfast and dinner night stay lovely food main course both nights walk in shower wedding anniversary cooked to perfection
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Reviewed June 10, 2024

Lovely large bedroom & bathroom. Reception staff helpful. Let down by the long wait in restaurant (1 hour for a drink) and cold food when finally arrived that had to be reheated in microwave.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank susieliz2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
H Heslin, Other at The Pheasant Hotel, responded to this reviewResponded June 14, 2024

Thank you for your recent feedback.
Im sorry to hear that your stay was not as we would of wanted.

I can assure you that your food was not reheated in a microwave.
I will investigate if we had anyone waiting this long for a drink, as this is not acceptable.

Best Regards

H. Heslin - Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 9, 2024

The hotel exceeded our expectations, the food was delicious, the room was first class, the staff were friendly and helpful, a in all a wonderful place to stay and dine.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank PhilHolman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
H Heslin, Other at The Pheasant Hotel, responded to this reviewResponded June 14, 2024

Thank you for your recent feedback.

We are so pleased to hear that you enjoyed your stay with us.

We look forward to welcoming you back in the future

Best Regards

Hayley - Deputy General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 4, 2024

Hotel was nice but a little tired. All of the staff we encountered were very pleasant and helpful. Nothing was too much trouble. They happily changed the armchair in our room to cater for my disability. Problem is there were not enough of them. Service in the restaurant was very slow making us wonder if the allocated two hour slot was adequate. I am not a food critic. Suffice to say that my wife enjoyed her meal and mine was OK but the Thai style fishcakes were dry and tasteless. The location is quite remote and, for us, it took some finding due to the preference of our sat nav for narrow Norfolk country lanes! There is plenty of car parking available on site.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank colinsT8391DE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
H Heslin, Other at The Pheasant Hotel, responded to this reviewResponded June 14, 2024

Thank you for your recent feedback.

We are so pleased to hear that you enjoyed your stay.
I will pass on your feedback regarding your fishcakes to our kitchen team.
We look forward to welcoming you back soon.

Best Regards
Hayley - Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 4, 2024

A beautiful building in a beautiful area. Staff very friendly, food very good, Very pleased with our choice to celebrate our Anniversary

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dspeed512112
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
H Heslin, Other at The Pheasant Hotel, responded to this reviewResponded June 14, 2024

Thank you for your recent review.

We are so pleased to hear that you had an enjoyable stay with us.

We look forward to welcoming you back in the future.

Best Regards

Hayley - Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 3, 2024

I rarely moan but this is a lovely hotel with super staff let down by the bedroom and breakfast. Airhandling plant above room noisy 24 hours a day, bathroom door disintegrating, leaking coffee machine and constant squeak from kitchen door adjacent to room. Buffet breakfast items not replenished adequately. Overall not 4 star based on my experience

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mikecpchapman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
H Heslin, Other at The Pheasant Hotel, responded to this reviewResponded June 14, 2024

Thank you for your recent review.

We are sorry to hear that your stay was marred by noise issues. We will be looking at these and eliminating them as best we can.

Best Regards

Hayley - Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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