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Margaret S

Pleasant at The Pheasant

4.0 of 5 bubblesReviewed 4 weeks ago
Having stayed before the buy out we were disappointed that things we not run as well as previous. The lack of staff for breakfast was over 1 hour to wait before order was taken. They were short of staff and the team leader was rushed off her feet and very apologetic re the situation. The first day breakfast the porridge was luke warm but the second day much better. This is the first time we visited a 4 star hotel where there was no shower hats and other bits in the bathroom. The toilet roll holder was loose so heavy pulls on paper were not a good idea and there was mould about the wet areas.
Date of stay: September 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (1,834)
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Traveller rating
1,376
330
77
33
18
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All reviews lovely hotel standard room fresh milk in the fridge north norfolk high standard coast road main restaurant short break excellent stay breakfast and dinner night stay lovely food main course both nights walk in shower wedding anniversary cooked to perfection
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5 - 10 of 1,834 reviews
Reviewed September 8, 2024

Hadn’t stayed with this hotel chain before but liked the Norfolk coast area . On arrival the hotel looked lovely on the approach and continued on going into the hotel itself- staff couldn’t do any more for you and really made you feel welcome , rooms are great - clean and fresh, with coffee machine and fridge . I would recommend the restaurant, food was excellent and waiting staff very efficient without being over the top . A relaxing stay and atmosphere- I would strongly recommend this hotel

Date of stay: September 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Philip2Pkn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 6, 2024

I was treated to a night here with my partner, for my birthday, we stayed in a very spacious comfortable room with everything you could need. Good sized bathroom.
Friendly barman, had a few drinks in a very well decorated lounge where we spent the evening talking and laughing with each other.
In the morning we came for breakfast and had a good variety of choices, from cooked breakfast to cereals and juices.
Would happily stay again.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Charlotte T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 6, 2024

Lovely Hotel but not the best nights sleep due to really high tog duvet !very warm.
Also not helped by 2 very loud unsupervised children in next room until late
The staff were all very pleasant and the receptionists lovely
Loved the food had dinner and breakfast great setting very close to Holt and would return

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank paulalK3595WT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 6, 2024

I booked Christmas lunch in the restaurant which, at the time, didn't have prices and menu sorted. I left all my contact details and eventually received a call when I was on a long-haul flight that I returned 48 hours later. At the time, the restaurant had released my booking (despite waiting 8 weeks for them to contact me back with the menu/price) and couldn't reinstate it. They promised to get back to me re. the waiting list situation and I still haven't heard back - that was 6 weeks ago. Hardly surprising that hospitality is struggling when management is so incompetent, and practices so cut-throat and customer-unfriendly. I have been a loyal customer for years, booking friends to stay there and having special occasion lunch and diners in the restaurant, but I can no longer support such a poor and unfriendly business.

Date of stay: June 2024
Trip type: Travelled with family
1  Thank Trebor68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 5, 2024

We’ve been here before and will definitely stay again. A really lovely hotel in a nice, quiet location. The whole place screams relaxation. Comfortable, well appointed rooms. Everywhere is spotless and we absolutely love the restaurant and the staff. The food is amazing, we ate here both nights and everything was delicious. Lovely breakfast too. It is everything we like about a hotel and never disappoints!

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sheran M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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