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Review of Manor View Cottage

Manor View
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Manor View
Kitchen Living room
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Very good
11 reviews
Manor View
Living room
Bedroom One (Double)
Dining room
Bedroom Two (Twin)
Holiday Rental House -
3 Bedrooms, 1 Bathroom, Sleeps 7
North Luffenham, Rutland, England

Reviews from our community

Very good - based on 11 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
English first
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Don't be deceived by the pictures & description!”
Reviewed 25 September 2013 for a stay in September 2013

When I called to arrange picking up the keys on the day of our arrival he had no idea we were coming even though we had booked the cottage weeks earlier. The entire place was musty, damp and generally run down. The ceiling leaked on the first morning during showers and we had to place a pan and jug underneath the beam to stop the carpets getting wet. The bathroom tap dripped continuously which was annoying at night. To top off what we can only describe as a very unpleasant stay, there was a cockroach that decided to join us in the kitchen during our breakfast. Needless to say we left straight away following this!

This cottage is nothing like it's photos and description. The cottage and garden is run down and in need of a lot of maintenance for the cost of staying to match the level of accomodation being offered.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: Nothing!
Liked least: Everything!
Travelling group: Friends
Would you recommend this hotel to a friend?   No.
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
17 Nov 2013
I am very sorry to hear you were not happy with your stay. Firstly, I apologise that our caretaker was not aware of you arrival, this was due to a technical error with the automated system. I understand he was however still able to make himself available and the property available for you when you arrived. It is our normal practice to air and warm the property prior to a guests arrival and this did not happen because of the error. I can confirm there is no damp at the property, but it may have appeared that way because the property had not been aired.

The season is coming to an end and as such there are items that do require some attention which we normally look to address during the low season. Our standards of cleanliness are very high and we have never had such report before so I can only apologise again and assure you that it is a one off, and hope you would be able to give us another opportunity to show you this once the refurbishments are complete.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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