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Reviews (845)
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All reviewsprivilege roomcar parknice hoteltour groupcentral locationclose to the railway stationshort walkwould stay here againlovely breakfastreception staffarras centrebreakfast buffetsomme battlefieldswalk in showerscrambled eggsdecent sizevimy ridge
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38 - 43 of 845 reviews
Reviewed September 20, 2017

We were here as part of a tour group, and arrived late in the afternoon. We found our rooms to be clean and comfortable, and the hotel is very centrally located, good for seeing the rest of the town. Supper was a set menu with absolutely no choice, except if you were vegetarian. The dessert was a cup of fruit salad...which also appears on the breakfast buffet. Our main dissatisfaction with this hotel was the officious person in charge of the breakfast buffet. Not only was she barking orders at her staff, she berated a number of people in our tour group for supposedly sitting in the wrong spot. Most people in our group did not speak French, so her solution to that was to speak even more loudly. If the seating arrangements in the breakfast area are so vitally important to the hotel, then signs should be placed on the tables, indicating where various groups should be seated. Meeting such a hostile and aggressive person first thing in the morning, is not a good start to the day, nor does it leave a good impression of this hotel. You can be sure there will be a number of complaints to our tour company regarding this person's manner with the public as people were talking about it afterwards. This is not the French politesse we've encountered in the other hotels for sure!

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank cubafans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this reviewResponded October 3, 2017

Dear Sir, Madam,
Thank you for your comment.
We are sorry if you were disappointed by the breakfast. I have taken in note your remarks to give it to the manager of the restaurant.
We hope to welcome you in Mercure Arras for a next stay.
Regards,
Sabrina - Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 10, 2017 via mobile

Visited this hotel on a WWI Battlefields trip with a group of 24 people. Rooms were a nice size with extremely comfy beds and modern bathrooms. Breakfast was a buffet with typical French cuisine and also American/British and evening meal was varied and fresh. Immediate location doesn't have much around but it is a 5-10 minute walk from the main market square which is lovely and has many bars and restaurants/cafes. An overall good hotel, would recommend for a couple nights stay.

Stayed: August 2017, travelled with friends
Thank 2bethanyalice2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this reviewResponded September 19, 2017

Dear Madam,
Thank you for your nice comment. It was a pleasure to welcome you in Mercure Arras.
We hope to see you for a next stay.
Regards,
Sabrina - Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 10, 2017

First the good things. Excellent central location with station and plenty of restaurants nearby, town centre a short walk away. Clean and modern, friendly staff, ample breakfast.

But - aircon didn't seem to work and the duvet on my otherwise comfortable bed was far too hot and heavy, making for uneasy sleep. Restaurant menu very mediocre and overpriced for what it offered. Luckily you don't have far to walk to eat better.

  • Stayed: September 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Mkjock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this reviewResponded September 19, 2017

Dear Sir, Madam,
Thank you for your comment.
We are sorry if you were disappointed about the duvet and the restaurant.
We hope to welcome you in Mercure Arras for a next stay.
Regards,
Sabrina - Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 7, 2017 via mobile

Stayed here twice with the dog, the hotel was clean and comfortable a spacious room and quiet.
Staff were very friendly and dog friendly she was able to join us at Breakfast where she just lay under the table.
The breakfast selection was very good.
The hotel is very near the centre about 5 minutes walk and the same to the station.
The car park underneath is ideal and 12 euros a day.
There are quite a few restaurants and cafes nearby.

Stayed: August 2017, travelled as a couple
Thank Lorraine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this reviewResponded September 19, 2017

Dear Madam,
Thank you for your very nice comment.
We hope to welcome you in Mercure Arras for a next stay.
Regards,
Sabrina - Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 26, 2017

Stayed here with my elderly father on a WW1 battlefield trip. Whilst it isn't going to satisfy those who want all conveniences and add-ons which you actually rarely use, it is a great place if convenience, cleanliness and a friendly atmosphere is what you want.
Convenient underground parking beneath the hotel (12 Euro a day, but peace of mind that your car is safe).
Delightful and friendly Madame who looks after the breakfasts - we always had a chat each morning! The self service selections were incredible - always having to make hard decisions as to what to have and avoid the usual holiday activity of over-eating! One tip however - try and avoid the arrival and departure of the coach tour party in the dining / breakfast room when it tends to get a little busy (or if you wish, stay and be entertained by the reactions to first impressions of French cuisine!)

  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Marc Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this reviewResponded September 19, 2017

Dear Sir,
Thank you very much for your nice comment.
We are happy if you have enjoyed your stay.
We hope to welcome you in Mercure Arras for a next saty.
Regards,
Sabrina - Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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