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Reviews (845)
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Show reviews that mention
All reviewsprivilege roomcar parknice hoteltour groupcentral locationclose to the railway stationshort walkwould stay here againlovely breakfastreception staffarras centrebreakfast buffetsomme battlefieldswalk in showerscrambled eggsdecent sizevimy ridge
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Reviewed November 6, 2017 via mobile

27 of us were booked here. Part of a group tour. It is a very good hotel with an excellent restaurant and breakfast room. Lovely big rooms. Bar service was the only negative. Seemed unable to cope with numbers. Otherwise, a very good stay.

Stayed: September 2017, travelled with friends
Thank Footplate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this reviewResponded November 15, 2017

Dear Sir, Madam,
It was a pleasure to welcome you in our hotel.
Your satisfaction is our reward.
I'm sorry if your were disappointed with the bar. I have taken in note your comment to give it to the manager of the restaurant.
Best regards,
Sabrina Iglesias - Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 18, 2017 via mobile

This was a really nice hotel if you are travelling through centrally located not far from the main square if the town and close to the city centre the room was very nice and it was quiet the bedroom leading into the little passage has a door and that makes it all nice and quiet the management nice and friendly.

Stayed: October 2017, travelled on business
Thank drpaulfoodlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this reviewResponded October 25, 2017

Dear Sir,
Thank you for your very nice comment.
It was a pleasure to welcome you. Your satisfaction is our best reward.
We hope to see you in Mercure Arras for a next stay.
Regards,
Sabrina Iglesias - Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 7, 2017

The hotel is conveniently located close to the railway station with ample underground parking (at 12 Euros per night). We found that parking level -1 was usually fairly busy but we could park near to the lift on the lower levels.

The hotel is modern & clean & the staff on reception were helpful providing maps of both the town centre & surrounding area. Our room was a reasonable size with comfortable twin beds, an attached shower room with a walk-in shower & a separate toilet. The benefit of the latter was somewhat lost as one still needed to use the shower room to wash ones hands.

The breakfast buffet in the dining room was very pleasant with a good selection of hot & cold foods. In particular, the range of fresh pastries was excellent.

The hotel is fine as a base for a day or two but the lack of exercise facilities would deter me from a longer stay.

  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank jdmcg47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this reviewResponded October 25, 2017

Dear Sir, Madam,
Thank you for your nice comment.
We hope to welcome you in Mercure Arras for a next stay.
Regards,
Sabrina Iglesias - Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 20, 2017

We were here as part of a tour group, and arrived late in the afternoon. We found our rooms to be clean and comfortable, and the hotel is very centrally located, good for seeing the rest of the town. Supper was a set menu with absolutely no choice, except if you were vegetarian. The dessert was a cup of fruit salad...which also appears on the breakfast buffet. Our main dissatisfaction with this hotel was the officious person in charge of the breakfast buffet. Not only was she barking orders at her staff, she berated a number of people in our tour group for supposedly sitting in the wrong spot. Most people in our group did not speak French, so her solution to that was to speak even more loudly. If the seating arrangements in the breakfast area are so vitally important to the hotel, then signs should be placed on the tables, indicating where various groups should be seated. Meeting such a hostile and aggressive person first thing in the morning, is not a good start to the day, nor does it leave a good impression of this hotel. You can be sure there will be a number of complaints to our tour company regarding this person's manner with the public as people were talking about it afterwards. This is not the French politesse we've encountered in the other hotels for sure!

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank cubafans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this reviewResponded October 3, 2017

Dear Sir, Madam,
Thank you for your comment.
We are sorry if you were disappointed by the breakfast. I have taken in note your remarks to give it to the manager of the restaurant.
We hope to welcome you in Mercure Arras for a next stay.
Regards,
Sabrina - Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 10, 2017 via mobile

Visited this hotel on a WWI Battlefields trip with a group of 24 people. Rooms were a nice size with extremely comfy beds and modern bathrooms. Breakfast was a buffet with typical French cuisine and also American/British and evening meal was varied and fresh. Immediate location doesn't have much around but it is a 5-10 minute walk from the main market square which is lovely and has many bars and restaurants/cafes. An overall good hotel, would recommend for a couple nights stay.

Stayed: August 2017, travelled with friends
Thank 2bethanyalice2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c-longuet, Responsable réception at Hotel Mercure Arras Centre Gare, responded to this reviewResponded September 19, 2017

Dear Madam,
Thank you for your nice comment. It was a pleasure to welcome you in Mercure Arras.
We hope to see you for a next stay.
Regards,
Sabrina - Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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